In this lesson, we continue our satirical look at customer-no-service. Our author, Xiao Yao, introduces us to three more people working at a customer service counter. Her Android series illustrates modern uses of traditional phrases. Some of the words have alternate meanings than you would find in a dictionary, and some are current millennial Internet slang. 这篇文章的第三段讲述的是，作者去了某个官僚机构办理某种资格证书，在程序上没什么问题，但是总有哪里让人感到不舒服的地方，那就是他们并不进行眼神上的交流，只是很机械的问一些问题，他们彼此之间也很少交流，都不是很友好，甚至很不耐烦，这是为什么呢？，如果你设身处地为他们考虑，站在他们的角度上思考问题，就会知道为什么了。这个问题，我们会在第四部分会讲解。 Episode link: https://www.chinesepod.com/4096