Episode 10: Shannon Wynings Roberts sits down with Laurel Newman to talk all things customer service. They talk about things like:

Timestamps:

00:00 Shannon welcomes Laurel to The Daily Groomer.

06:20 New business owner responds to customer's request.

07:19 Tiny six-pound dog causes emotional grooming experience.

10:48 Customers seeking refunds, using emotional tactics.

14:13 Refusing to entertain third strike mentality.

17:20 Holiday stress can be a powerful lesson.

21:29 Dog neglected, sprayed by skunk, got fleas.

26:25 Prejudging loses, see best in every dog.

28:51 Avoid grooming certain dog breeds, except cocker spaniels.

31:42 Allergic reaction to neglected dogs affected health.

34:29 Dog rehomed to friend, improved dog dynamics.

38:10 Acknowledge limits, learn, and take accountability.

44:17 Foot injury leads to use of crystals.

47:17 Confusion, search, found a rock in cheek.

50:24 Removing hair splinters using shear blade technique.

53:21 Facebook and TikTok presence promoting Norris grooming.