This episode highlights two phrazes you can interject into your sales process to increase your response rates. 

How I determine what I spend my money on in my agency. 

You need to be asking everyone who comes into your office for their business.  They are on YOUR turf.  They came to YOU.  Quote them up.

Do you want to know how much time is being wasted in your office?  This is how you find out. Also, you and your team probably spend way too much time on email.  It's the number one time suck in our lives.  Do it less. 

This episode talks you through strategies on how to get off of internet leads and how to get your team to create their own leads. 

90 days is the perfect amount of time to build a system.  Pick something you want to do.  Write out a 90 day plan where you work on it every day, or you just do it every day.  If it doesn't work, stop it.  If it does, you have built a system, that will help your agency be more efficient. 

Social media can be a wonderful tool for promoting your business and your brand.  BUT, you can put yourself in some tough spots if you choose to post about certain subjects.  

You'll never get the most out of your team if you're not holding them accountable. If you let your team underperform, you have to hold yourself accountable and hold them accountable.  I think I have said accountable enough for one description.  Get in and listen. 

Most people wonder how I run my agency with only 2 people.  It is because I have found some things that we DON'T do, that do not negatively affect retention.