I just had a tough conversation with a client that didn’t end the way I like. This is an unfortunate reality of owning an agency. Just wanted to share with you.

Over time, you will need help with things outside your realm of expertise. This episode walks you through how I build mine.

This is a story about a time where my plan played out as perfectly as I had planned. It doesn’t always work this well, but a few moves with the right intentions can move things in the right direction.

What sounds better, For only $30 a month more, I’ll double your insurance. Or for only $360 a year? Or for only $7.50 a week? Or for only $1 a day. They all mean the same thing, but one of them will give you significant edge in selling.

Got a great question from a colleague that I thought I would address. “How do we know who we compete against”. My thoughts lie inside this episode.

I walk you through one of my more challenging employee situations when I was put in a difficult situation.

I was recently asked how to keep clients in an agency that you acquire. Here are my thoughts.

We had an experience recently that made me take a look at some of our practices. Specifically, setting proper expectations for transition to our agency. This is all fancy talk for, tell clients what they need to do, by what day, and tell them what happens if they don’t do it.

How to properly handle the transfer of clients into or out of your agency.

My honest thoughts in internet leads.