Next in Tech

Agentic AI Use Cases


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The choice of use cases in AI has a significant impact on achieving on project outcomes. The latest results of the 451 Research Voice of the Enterprise AI use cases study are out and Alex Johnston joins host Eric Hanselman to explore the data and its implications. The study highlights a widespread, yet often unstructured and fragmented, adoption of AI within organizations, indicating a stall in overall maturity despite significant growth in usage. Key challenges include a clogged project pipeline, where many initiatives remain in limited deployment, and difficulties in consistently measuring return on investment (ROI), although most projects are seen as delivering value.

Organizations achieving better outcomes prioritize strong governance, consistent measurement, and "human-in-the-loop" applications, rather than attempting immediate full autonomy. There are major concerns around data quality, rising costs, and a lack of centralized control stemming from the diverse sourcing of AI capabilities and varied user proficiency. Cost concerns are driving organizations towards

More S&P Global Content:

  • Next in Tech Episode 250: The Agentic Enterprise
  • Next in Tech podcast: Agentic Customer Experience
  • Next in Tech episode 222: FinOps
  • Next in Tech | Ep. 205: Agentic AI Impacts

For S&P Global subscribers:

  • Survey Data Hub – Voice of the Enterprise: AI & Machine Learning, Use Cases 2026
  • Agents are already driving workplace impact and agentic AI adoption – Highlights from Vot…
  • Big Picture 2026 AI Outlook: Unleashing agentic potential

Credits:

  • Host/Author: Eric Hanselman
  • Guest: Alex Johnston
  • Producer/Editor: Feranmi Adeoshun
  • Published With Assistance From: Sophie Carr, Kyra Smith
...more
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