Connect with Navin: https://www.linkedin.com/in/navinpersaud/

www.1password.com

AI in Rev Ops: Insights from Navin Persaud, VP at 1Password - GTM AI Podcast

In this episode of the GTM AI Podcast, host Jonathan Kvarfordt, aka Coach K, sits down with Navin Persaud, the VP of Rev Ops at 1Password. Navin shares his career journey from aspiring lawyer to tech enthusiast, his experiences at IBM, and his role in revolutionizing revenue operations at 1Password. The discussion delves into how AI is used in rev ops, the importance of defining problems before implementing AI solutions, and the criteria for selecting AI tech in a security-conscious environment. Navin also highlights the unmatched value of momentum in enhancing sales processes, offering product feedback, and improving sales coaching. This episode is packed with insights for anyone in rev ops, sales, and AI implementation.

00:00 Introduction and Guest Welcome

00:40 Navin Persaud's Career Journey

02:11 AI in Rev Ops: Opportunities and Challenges

04:46 The Importance of Empathy in Rev Ops

06:02 AI Implementation Strategies

09:13 Security Concerns with AI

12:36 Future of AI in Rev Ops

20:28 Momentum's Impact on Rev Ops

27:44 Closing Remarks and Appreciation