Public sector organizations have been using artificial intelligence (AI) for longer than many people realize, to do things such as predict the weather and spot speeding drivers. Today, these technologies are helping organizations to operate more efficiently and personalize their customer service — and we’re still just scratching the surface of what they offer. 

Discussing AI’s history, current use and future potential with host Tim Smith is Rajiv Peter, CIO at the housing association Notting Hill Genesis. EY LLP Technology Consulting Partner Naveen Thomas also shares his insights. 17 mins