Guest: Gábor Lukács, president of Air Passenger Rights

The airline industry's meltdown over the holidays has the House of Commons transportation committee convening an emergency meeting to grill company executives about exactly what went wrong. While Canada has adopted a passenger bill of rights, critics say it has not been effective. Gábor Lukács, president of Air Passenger Rights, an independent consumer advocacy group for air travellers, joins "This Matters" to share what you need to know if you experience air travel chaos.

This episode was produced by Brian Bradley, Paulo Marques and Raju Mudhar.