Sathis Manoharan, Regional Head for AirAsia & AirAsia X Cargo.

He discusses how AirAsia Cargo got started, despite it being unconventional for a low cost carrier to have a cargo division.

He also shares how he was roped in to head the AirAsia Cargo, even without any aviation or freight experience, and the steep learning curve that came with setting up a business from the ground up.

With the acute turnaround time of low-cost carriers, we learn of the processes that were put in place to harmonise the passenger and cargo operations.

Find out how Mumbai's Dabawallas gave him the idea to improve the handling process and drastically reduce human errors.

You can also view the interview at: http://www.ustream.tv/recorded/26018298

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