Bob Guccione Jr., Travel Weekly reporter Robert Silk and host Rebecca Tobin turn our attention to airline performance issues. Last week DOT fined airlines for failing to provide timely refunds during the pandemic. Frontier was the only U.S. carrier to be fined – why? Aviation editor Silk looks at the stats.

Obviously through the pandemic there have been a multitude of flight cancellations. Later in the episode we discuss some of the reasons for this summer of "airmageddon" with Guccione, the editor in chief of Wonderlusttravel.com, who co-authored an article earlier this year headlined: "Are airlines profiting from the cancellations?".

And here’s our PSA as Thanksgiving approaches: Airline passengers are entitled to a refund – not just a credit – if their flight is canceled or significantly delayed by their airline.

Related reading:

Agents chased refunds for Covid-era flight cancellations. Many say the DOT's fines aren't enough: https://www.travelweekly.com/Travel-News/Airline-News/Agents-chased-Covid-era-air-refunds-Many-say-DOT-fines-arent-enough

Bumping rates creep up as airlines manage oversold planes: https://www.travelweekly.com/Travel-News/Airline-News/Airline-bumping-rates-creep-up

Airlines vastly improve services to customers affected by cancellations https://www.travelweekly.com/Travel-News/Government/Airlines-improve-services-for-delays-cancellations

Delta CEO apologizes for operational meltdowns in Q2 https://www.travelweekly.com/Travel-News/Airline-News/Delta-CEO-apologizes-for-operational-difficulties-in-Q2

For JetBlue and Spirit, weekend difficulties continued on Monday (April 4) https://www.travelweekly.com/Travel-News/Airline-News/JetBlue-Spirit-high-cancellations

 

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