In this episode of the HVAC Know It All Podcast, host Gary McCreadie continues his conversation with Gerry Wagner, President of  Education, Services & Products Company LLC (ESPCO LLC. In Part 2, they discuss how business decisions affect service quality and the industry's reputation. Gerry shares his honest thoughts on bad business practices that hurt the trade and explains how distributors can help keep standards high.

Gerry Wagner talks about the problems with DIY HVAC, explaining how businesses that focus on quick profits can harm the industry's reputation. He also explains why good distributors are important in helping HVAC technicians do their jobs professionally.

Throughout this episode, Gerry talks about why the HVAC industry should follow honest practices and provide proper training. He says keeping high standards is important for long-term success and earning customer trust.

 

Expect to Learn:

• How companies selling DIY HVAC products can harm the industry's reputation over time.  

• How high prices and dishonest selling can lower the quality of professional work.  

• How both local stores and online shops help support HVAC workers.  

• Why honest business practices and community support are important to keep the industry strong.

 

Episode Highlights: 

[00:00] – Introduction to the Second Part with Gerry Wagner

[01:25] – The Mixed Impact of Private Equity in HVAC

[04:05] – Discussion on pricing practices and their impact on the trade

[06:55] – The role of distributors in upholding industry standards

[10:04] – Survey Insights on DIY HVAC Trends

[15:12] – Gerry's insights on manufacturer responsibility in market practices

[19:17] – The complexities of warranties and ethical marketing in DIY installations

[21:13] – Introduction to Gerry's new venture, Education Services & Product Company (ESPCO)

 

This Episode is Kindly Sponsored by:

Master: https://www.master.ca/

Cintas: https://www.cintas.com/

Supply House: https://www.supplyhouse.com/

Cool Air Products: https://www.coolairproducts.net/

Follow the Guest Gerry Wagner on:

LinkedIn: https://www.linkedin.com/in/gerry-wagner-1b154228/

Education, Services & Products Company LLC (ESPCO LLC): https://www.linkedin.com/company/education-services-products-company-llc-espco-llc/

Instagram: https://www.instagram.com/gerrythehvactrainer/ 

 

Follow the Host:

LinkedIn: https://www.linkedin.com/in/gary-mccreadie-38217a77/

Website: https://www.hvacknowitall.com

Facebook: https://www.facebook.com/people/HVAC-Know-It-All-2/61569643061429/

Instagram: https://www.instagram.com/hvacknowitall1/