In this episode, Amy J. Schmitz, Professor of Law at the University of Missouri School of Law, discusses her recent book "The New Handshake: Online Dispute Resolution and the Future of Consumer Protection," which she co-authored with Colin Rule. Schmitz observes that many people now conduct most transactions online, and argues that consumer protection requires new tools, designed for an online environment. Her research shows that consumers primarily want to resolve disputes quickly and fairly, which some online dispute resolutions systems accomplish more more effectively than others. She proposes a centralized dispute resolution system that would both benefit consumers and even the playing field in e-commerce. Schmitz is on Twitter at @AmyJSchmitz1 and Rule is at @crule.

Keywords: contracts, consumer protection, arbitration, dispute resolution, behavioral economics, law and society, discrimination, contract theory, remedies, e-contracts, sales, consumer contracts, e-Commerce, ADR, ODR, online dispute resolution, international law, UNCITRAL, international dispute resolution

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