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00:02:26 Anatomy of a Good Question

00:04:10 A Good Quality Question Is Open-Ended.

00:06:11 High-Quality Questions Actively Follow Up.

00:08:23 High-Quality Questions Use Paraphrasing.

00:09:37 High-Quality Questions Are Balanced With Self-Revelation.

00:10:37 Questions You Should Never Ask

00:17:53 Chapter Summary

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• High-quality questions are targeted, focused on understanding and not judgment, open-ended, and tend to paraphrase and connect to what has already been said. Balance questions with your own self-revelation. Remember what people say and follow up with thoughtful questions that show that you’ve truly heard and processed the message.

• Certain questions should always be avoided: those concerning jobs, salaries, financial costs, choices around children, relationship status, weight, diet choices, or physical appearance.

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