Ollie Minogue, Resident Liaison at Chateau Valley Center, joins Suzanne Newman on the Answers for Elders podcast to talk about helping residents in senior living.

Ollie says, "My main job is really being a resident’s best friend when they move in. They come in, and a lot of residents feel kind of isolated when they first arrive. So I think my biggest part is getting them acclimated, making sure they're comfortable. And that involves a lot of steps along the way...

"When they first come in, my big thing is, of course, it's move-in day, I’m greeting them, ensuring you're comfortable, making sure we've got everything squared away. But for the first two weeks of them being here, I'm checking in every single day with them. So whether that's just, 'Hey, how are you doing? Do you want to walk to Happy Hour with me, or do you want to come down to dinner?' And really make sure that they know that they have somebody to reach out to.

"The other thing is helping them to meet people that they may have things in common with. I love coupling people up with best friends. I always have somebody in mind when I do that discovery. I learn from marketing what they're looking for and I'm like, 'Oh, I have just the person for them.' A good example is Boeing engineers. We just have so many of them in the area... And lots of teachers, and based off of interest too, so learning what they like to do. So if you want to play bridge, oh boy, do I have a group for you. Or do you like art? Perfect. There's somebody for everybody, and I truly believe that."

Chateau Retirement provides independent living, assisted living, and memory care services. They have been locally owned and family operated for more than 25 years. Chateau Retirement has three communities in Washington's Seattle/Puget Sound area: Chateau Pacific in Lynnwood, Bothell Landing in Bothell, and Chateau Valley Center in Renton. Visit them online or call 800.960.1944.

Check out our affiliate podcast Alzheimer’s Speaks.

Mentioned in this episode:

Chateau Retirement

Chateau Retirement

Cindy Serrano, Director of Community Relations at Chateau Valley Center, joins Suzanne Newman on the Answers for Elders podcast to talk about community in senior living and being the ambassador for the center when people tour the community. This week's show was recorded at Chateau Valley Center in Renton, Washington.

Cindy says, "When I first meet with a family, I first want to get to know what's important to them — not what they're looking for in the living situation, or a senior living community, but what is important to them right now in their life, what they would like in their future. And it starts off asking questions like you're on a first date. What do you like to do? How do you spend your weekends? What do you enjoy cooking late at night? So it really is a matter of getting to know the person on personal level."

After seniors move in, Cindy adds, "As the community relations director, I have resources available in the broader community — say, if they're having just trouble moving into their home, say within the first week, maybe we can get an OT test, test the apartment, and put in adaptive appointment that can make their days easier. So there's definitely ways that I continue to listen to little challenges — I may not even see as a challenge — to make it easier for them."

Cindy adds, "A lot of times I've noticed that they may need more help. It's hard to let go of that autonomy sometimes, because it's more of a mental challenge. I mean, 'I am independent,' and it's kind of fearful for them to lose that. This is a big transition to move in to a community and we want to remove the stigma of it being something that you lose independence. You'll still have your independence, but we'll be able to make your days easier so you can do more of what you want to do."

Chateau Retirement provides independent living, assisted living, and memory care services. They have been locally owned and family operated for more than 25 years. Chateau Retirement has three communities in Washington's Seattle/Puget Sound area: Chateau Pacific in Lynnwood, Bothell Landing in Bothell, and Chateau Valley Center in Renton. Visit them online or call 800.960.1944.

Check out our affiliate podcast Alzheimer’s Speaks.

Mentioned in this episode:

Chateau Retirement

Chateau Retirement

Marketing Manager Kenji Hobbs joins Suzanne Newman on the Answers for Elders podcast to talk about how Chateau Retirement advertises itself to new customers. This week's show was recorded at Chateau Valley Center in Renton, Washington.

Kenji adds, "I think authenticity and and true value is so important when it comes to marketing and senior living. When I came into the senior living world as a marketer, it was very important to me that the product... was genuine. We really want to offer a service that provides true value. If somebody is making the decision to move into a retirement community, they're putting their care — their world — in our hands."

Kenji says, "One thing that we really lean into is the longevity of our staff, because we have such a true family feeling here. I've worked at companies small and large, and I can say the culture here is genuine: the family does care, and extends to all aspects of the organization. We have people that have worked here for 25 years plus, and they love coming to work every day, and the relationships they have with our residents is impossible to recreate on any other.

"We have very close relationships with our neighbors. We care about not just our communities, but the communities that they exist in. So we really, really also focus on being a good steward to our to our neighbors... For example, we've done highway cleanups, community cleanups. That's tons of community outreach."

Chateau Retirement provides independent living, assisted living, and memory care services. They have been locally owned and family operated for more than 25 years. Chateau Retirement has three communities in Washington's Seattle/Puget Sound area: Chateau Pacific in Lynnwood, Bothell Landing in Bothell, and Chateau Valley Center in Renton. Visit them online or call 800.960.1944.

Check out our affiliate podcast Alzheimer’s Speaks.

Mentioned in this episode:

Chateau Retirement

Chateau Retirement

This segment focused on the process of integrating a senior loved one into a senior living community once they've moved in. Daphne Davis from Pinnacle Senior Placements joins Suzanne Newman on the Answers for Elders Radio Show, explaining that integration needs to come from the community, not the family.

Daphne says, "We want to make things right, we want it to be successful. Well, here's here's a big news flash. Your mom and dad are adult human beings, and they're going to go to the place that they're most comfortable with, which is usually their family. And now they need to learn how to trust somebody else. They need to know the mechanisms of how to push that button so that someone comes to their apartment, if they're in assisted living or independent, or if they're an adult family home. If there's a cognition issue, if there's a need for for ready on the spot care, don't don't close the door to that option. Now your mom or dad has to figure out, okay, I'm going to push this button that's going to take anywhere from three to 10 to 15 minutes for someone to get here. And I need to to plan for that. And and so that's a part of what they need to learn.

"Here's the integration piece that needs to happen in a large community, in my opinion: [plan to] have more care than what your parent may need. Have more touch points, have a two or three hour chat for two weeks, have escorting services, have someone come to them and tell them, Hey, it's bingo at 2:00. And I know you met Patty at lunch today and she's there. I'd love to have the two of you spend some time together. Can I take you down to bingo?

"It's that kind of integration that needs to happen from the community, not from you saying, 'Well, Mom, you have the calendar. Look at it. Look at the clock. You can get out the door and everything will be fine. And I'll take you to lunch outside the community.'"

Daphne suggests, "When you're establishing your care level or your care points or how often somebody checks in on your mom or dad, at least in the first two weeks, have it be higher than what you think is needed because then they will have someone teach them which hallway to go down to get to the activity room, to get to the library. They don't know where the library is. It might be something that they're really interested in, but they don't know how to get there and I don't know about you, but I keep my pride. I don't want to look stupid."

Reach Pinnacle at 1-855-734-1500 or visit PinnacleSeniorPlacements.com.

To final a referral agent in your area, visit the National Placement & Referral Alliance website search.

Learn more:

* Pinnacle Senior Placements at Answers for Elders.

* About Daphne Davis

* Hear more podcasts with Daphne Davis

Check out our affiliate podcast Alzheimer’s Speaks.

Mentioned in this episode:

Chateau Retirement

Chateau Retirement

Legacy Estate Planning

Legacy Estate Planning

What are the most important things a senior loved one wants when they need a change in housing or an augmentation of care? The things they want most, their highest values, are critical to find for them. Often they aren't the things we expect that they are. Being a good listener is key during this process. You need to become an advocate for their values rather than your own. You have to hear what's not being said.

Daphne says, "I'm going to speak to one that's very common, that usually is misunderstood, and that is when I hear an adult child, saying,' well, my mom used to do x, and I'd love to see her do it again.' And very seldom does that happen. And so adult children will make their highest value a place with lots of activities, a place with lots of hubbub. And most often, that is not a value of the 80 or 90 year old now.

"And I say 80 or 90 year old because they're not 40, 50, 60 anymore. And life changes, it slows down. There's a different set of what it means to get through a day. And as adult children, we're not there. We don't understand it. We still want to hang on to mom or dad as that vibrant person, [and not] acknowledge that they're 80 plus years old.

"When we're making a change in housing and care for someone, their world is being turned upside down... As a furniture walker, they need help with balance. If they're a person that gets up in the middle of the night three times to go to the bathroom, they know how many steps it is. They know what corner to hang on to, so they don't fall. They know what side the toilet paper is on. All of that is going to change. And I promise you, your loved one is thinking about that."

Reach Pinnacle at 1-855-734-1500 or visit PinnacleSeniorPlacements.com.

To final a referral agent in your area, visit the National Placement & Referral Alliance website search.

Learn more:

* Pinnacle Senior Placements at Answers for Elders.

* About Daphne Davis

* Hear more podcasts with Daphne Davis

Check out our affiliate podcast Alzheimer’s Speaks.

Mentioned in this episode:

Legacy Estate Planning

Legacy Estate Planning

Chateau Retirement

Chateau Retirement

Daphne Davis from Pinnacle Senior Placements joins Suzanne Newman on the Answers for Elders Radio Show to provide us with a checklist to use while touring senior living communities, part of the process of helping a senior loved one downsize to a new home during a life change. Daphne points out the advantages of having a placement advisor to help have a successful transition. She highly recommends selecting a placement advisor or referral agent – they don't cost you anything and provide a wealth of information during this process.

Daphne says, "When you finally decide on where you want to go and tour, if you're going to a community that's assisted living or memory care, a large community, I would recommend no more than two a day. And as you're observing these things, you get to ask questions of the person that's touring with you. Now these things become very natural to someone like myself. We're going to observe things and we're going to ask the questions that you may not have even thought of. But all of these things are important in terms of you making as an informed decision as you can to not have another move for your loved one.

"There's a whole aspect of this touring piece that you as a consumer would very likely not know. And those are things about turnover of staff. Has the building recently been built or sold? How is the management, have they been there for ten years or 10 minutes? All those things make a big difference. But you, the consumer, will likely not have privilege to that information."

Daphne goes into detail about her checklist:

1. Visit one or two per day

2. How do the residents look?

3. Do the caregivers greet you?

4. Other things you might not know to ask

Reach Pinnacle at 1-855-734-1500 or visit PinnacleSeniorPlacements.com.

To final a referral agent in your area, visit the National Placement & Referral Alliance website search.

Learn more:

* Pinnacle Senior Placements at Answers for Elders.

* About Daphne Davis

* Hear more podcasts with Daphne Davis

Check out our affiliate podcast Alzheimer’s Speaks.

Mentioned in this episode:

Chateau Retirement

Chateau Retirement

Legacy Estate Planning

Legacy Estate Planning

How do you as a family help your senior loved on through the process of downsizing to a new home for a life change? Whether it be to independent living for active seniors, or maybe they're transitioning to an adult family home, or go into a senior community, maybe memory care or dementia care, there are a lot of options out there. Daphne Davis from Pinnacle Senior Placements joins Suzanne Newman on the Answers for Elders Radio Show to provide us with a checklist for helping our loved ones through this challenge. She talks from the perspective of a family not having a placement advisor to walk alongside them and giving them all the little details of how to how a successful transition. She highly recommends selecting a placement advisor or referral agent – they don't cost you anything and provide a wealth of information during this process.

Daphne says, "You need to know what your budget is, not only the total amount that you have, but your monthly expenditure that you can afford. There might be cash flow issues that go along. Now. If you had an advisor, they'd be bringing all of these things up and they'd be working through it and they know on the top of their head how much things cost.

If you have a book that you're looking at, very often that information is not going to be accurate. It's going to be information that is at the lowest scale of pricing for rent and care. Know that there's two different things, if you're looking at assisted living or independent living in a large community, the numbers that you see are not going to include care. Look how many things you might trip over. And we haven't even gotten to the building yet."

Daphne goes into detail about her checklist:

1. Have a clear picture of who needs care, assess the situation.

2. Assess the budget.

3. Know the general area they're moving to.

4. Establish your highest values

5. Do they convert to Medicaid when money runs out?

Reach Pinnacle at 1-855-734-1500 or visit PinnacleSeniorPlacements.com.

To final a referral agent in your area, visit the National Placement & Referral Alliance website search.

Learn more:

* Pinnacle Senior Placements at Answers for Elders.

* About Daphne Davis

* Hear more podcasts with Daphne Davis

Check out our affiliate podcast Alzheimer’s Speaks.

Mentioned in this episode:

Legacy Estate Planning

Legacy Estate Planning

Chateau Retirement

Chateau Retirement

Amanda Krueger joins Suzanne Newman on the Answers for Elders podcast to talk about how IT is used to prevent falls at Chateau Retirement. The interview was recorded on site at Chateau Pacific in Lynnwood, Washington. Amanda is Vice President of Health Services, and oversees the health and care provided at Chateau Retirement Communities.

Amanda says, "About a year ago I started really diving into our fall prevention program at Chateau and a statistic just kept sticking in my brain. After a significant injury fall of an elderly resident, they have an 80% chance of mortality. How can I sleep at night knowing that? We have to do our best to keep our residents safe, so I started looking into technology [and chose] AUGi. It is a motion sensor, it is a technology that we have primarily in the bedrooms of residents, so that way it can monitor when they're in bed... You can set it at a high fall-sensitivity, and it'll alert the staff when our resident is getting out of bed. So if you have a resident or a family member that has dementia, and is not able to ambulate safely on their own, this protects them in the sense that our staff can get in there timely, before they're up out of bed, to prevent what could be a potential catastrophic injury with a fall.

"It is an AI-sensing technology so if a resident isn't walking the same like they used to, it can send alerts to us that their their gait is off a little bit. And then it also just tells us that a staff member is spending 40 minutes a day [with them] when their care plan is for 20 minutes a day, so that could tell us that maybe that resident needs a little bit more care. Or they're spending 45 minutes in the bathroom, that can tell us that maybe they're needing a little bit extra care so they stay safe.

"So it is a great tool for the staff... Every two weeks we're having a meeting with a member of the clinical team from AUGi... By getting those notices and getting in there within a couple of minutes – they call it AUGi saves If we're in the room by three minutes – we've had hundreds of saves since we've implemented this technology. Yes, we can't predict that it would have been an actual fall. But... if we're getting in there timely and preventing your loved one from being on the ground, that's that's going to be a win... And so the family members are loving that piece of mind, knowing that we have this technology in our community."Chateau Retirement provides independent living, assisted living, and memory care services. They have been locally owned and family operated for more than 25 years. Chateau Retirement has three communities in Washington's Seattle/Puget Sound area: Chateau Pacific in Lynnwood, Bothell Landing in Bothell, and Chateau Valley Center in Renton. Visit them online or call 800.960.1944.

Check out our affiliate podcast Alzheimer’s Speaks.

Mentioned in this episode:

Chateau Retirement

Chateau Retirement

Sean Godfrey, vice president of technology for Chateau Retirement, joins Suzanne Newman on the Answers for Elders podcast to continue their conversation about how technology can improve the lives of senior living residents. The interview was recorded on site at Chateau Pacific in Lynnwood, Washington.

Suzanne notes, "A lot of organizations out there outsource their technology. You guys do not. You keep everything in-house. So you protect that data, it doesn't go to an outside source."

Sean says, "We maintain and make sure that everyone is safe when they're using our networks and using our services, and that we're not allowing third-party vendors to come in and stipulate their standards on top of what we have already done our due diligence with.

"We do abide by HIPPA compliance laws. I look at compliance with these and the European Union or the California laws of privacy, and try to incorporate those types of things. Even though we're not held accountable to those standards today, who's to say that maybe next week or in a year or two that we won't be? Putting Chateau up to that degree of being in compliance with NIST and ISOs and HIPPA compliances really allows us to make sure for our residents and our employees, we're securing their data properly."

Sean adds, "We have technicians that are designated just for IT assets. Our residents... have computers and laptops, cell phones, televisions, [cars]. So I expanded our our realm of influence, so to speak, so we can actually help our residents directly, similar to a maintenance work order like 'I need a light bulb changed.' Residents can call down to the desk and say, 'I forgot my password for my email account,' and we have staff on hand that can come and help those residents write, reset passwords, and remove viruses from devices."

Chateau Retirement provides independent living, assisted living, and memory care services. They have been locally owned and family operated for more than 25 years. Chateau Retirement has three communities in Washington's Seattle/Puget Sound area: Chateau Pacific in Lynnwood, Bothell Landing in Bothell, and Chateau Valley Center in Renton. Visit them online or call 800.960.1944.

Check out our affiliate podcast Alzheimer’s Speaks.

Mentioned in this episode:

Chateau Retirement

Chateau Retirement

The world is evolving, and technology is impacting senior living communities for the better. Sean Godfrey, vice president of technology for Chateau Retirement, joins Suzanne Newman on the Answers for Elders podcast to talk about how they use technology to improve the lives of residents. The interview was recorded on site at Chateau Pacific in Lynnwood, Washington.

Sean says, "We're looking at how the technology will enhance our senior our seniors' lives and make it easier for them to age in place, and not have to move somewhere else because the services aren't available in the area.

"I like to think of one of the roles I play is to help our seniors through their digital lifecycle, from sales and marketing is where it typically starts, [where] they take their information and their likes and dislikes. 'I like long walks on the beach with my puppy dog kind of thing, right?' And then translating that down to operations, and having that seamlessly transfer from one department to the other. So we use technology to smooth those edges between departments... really has helped us get to those data points of helping our seniors. We still need to be managers, but we don't have to manage our people as much now, and we can focus more on the seniors.

"We we innovated, back in the early 2000s, having free Wi-Fi access for all of our seniors and their guests. And so Chateau has always been on that cutting edge of technology. It's a balancing act, because you don't want to be too far on the edge and get into the beta testing. I have to do my risk management very carefully and make sure that the technologies we are using are secured from a technical standpoint, but also it's usable for an end user."

Chateau Retirement provides independent living, assisted living, and memory care services. They have been locally owned and family operated for more than 25 years. Chateau Retirement has three communities in Washington's Seattle/Puget Sound area: Chateau Pacific in Lynnwood, Bothell Landing in Bothell, and Chateau Valley Center in Renton. Visit them online or call 800.960.1944.

Check out our affiliate podcast Alzheimer’s Speaks.