Are You Filling This Critical Position with the Right Person? - E122

Run Down: Are You Filling This Critical Position with the Right Person? (00:41)

Office Talk: Being Greedy & Striking While the Iron is Hot (19:54)

In today's episode we are talking about quite possibly the most important position in your practice aside from the doctor... that is the front desk person that answers the phones. Is that hard to believe? It's true, my friends. This person is the tip of the spear as I like to say. This is not a position you want to put just anybody. This is the one that can make a patient one for life or never even schedule an appointment. We share some incredible stats on this in this episode that might make you rethink who you have being the first touch point for your practice. Enjoy! (00:41)

In our Office Talk today, we are talking about the crazy times we are in. When things get tough (ie. the economy is down, inflation is up, staffing is a nightmare, etc.) a lot of practice owners take that as a sign to hunker down, keep their head low, and just survive. This is not the way to operate however if you plan on thriving, not just surviving. When others are pulling back, that might be the perfect time for you to throw yourself into it! Give this segment a listen to hear our thoughts on this. (19:54)

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