Are You Trading Time for Money or Do You Have A Business? - E70

Highlights from this episode:

Are you trading time for money or do you have a business? (00:34)

Office Talk: Mr. Fix-it and Customer service for tough patients (16:20)

What is your practice like if you're not there? Is it still making money? If your goal is to have a business, then it better be my friend! In this segment I give some steps to take to make sure you are not just trading time for money in your practice. Take a page from the corporate chains' playbook and make sure you are giving the right amount of attention to things that are actually making your practice money whether you are there or not: the optical. (00:34)

In this week's office talk I have a bunch of examples of customer service. Not so great ones that ended up in a patient leaving another office and coming to me and then some situations in my own office and how I handled them. Good customer service is rare my friends, but it's not hard. (16:20)

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