Sorabh Saxena, EVP of Customer Service & Operations for AT&T Business, joins the podcast to discuss how AT&T is incorporating artificial intelligence and machine learning into their approach to improving the customer experience. <a href="https://www.lightreading.com/newsletter_signup.asp?utm_source=referral&utm_medium=Acast&utm_campaign=Podcast_CTA" rel="noopener noreferrer" target="_blank">Sign up today for the Light Reading newsletter.</a><hr> Hosted on Acast. See <a style='color:grey;' target='_blank' rel='noopener noreferrer' href='https://acast.com/privacy'>acast.com/privacy</a> for more information.

Sorabh Saxena, EVP of Customer Service & Operations for AT&T Business, joins the podcast to discuss how AT&T is incorporating artificial intelligence and machine learning into their approach to improving the customer experience. Sign up today for the Light Reading newsletter. Hosted on Acast. See acast.com/privacy for more information.

Sorabh Saxena, EVP of Customer Service &amp; Operations for AT&amp;T Business, joins the podcast to discuss how AT&amp;T is incorporating artificial intelligence and machine learning into their approach to improving the customer experience. <a href="https://www.lightreading.com/newsletter_signup.asp?utm_source=referral&amp;utm_medium=Acast&amp;utm_campaign=Podcast_CTA" rel="noopener noreferrer">Sign up today for the Light Reading newsletter.</a> Hosted on Acast. See <a href="https://acast.com/privacy" rel="noopener noreferrer">acast.com/privacy</a> for more information.

AT&T Business EVP reveals how the carrier uses AI to keep customers happy

This feed is Light Reading's main podcast feed for "The Light Reading Podcast," "The Divide," "The Light Reading Extra," and "What's the Story?" Light Reading provides daily news, analysis and insight for the global communications networking and services industry. The publication was founded in 2000 and, since July 2016, has been a part of&nbsp;Informa Tech, a division of Informa PLC. We're part of a big team providing specialist research, media, events and training for businesses and professionals working in technology.<hr> Hosted on Acast. See <a style='color:grey;' target='_blank' rel='noopener noreferrer' href='https://acast.com/privacy'>acast.com/privacy</a> for more information.

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This feed is Light Reading's main podcast feed for "The Light Reading Podcast," "The Divide," "The Light Reading Extra," and "What's the Story?" Light Reading provides daily news, analysis and insight for the global communications networking and services industry. The publication was founded in 2000 and, since July 2016, has been a part of Informa Tech, a division of Informa PLC. We're part of a big team providing specialist research, media, events and training for businesses and professionals working in technology. Hosted on Acast. See acast.com/privacy for more information.

This feed is Light Reading's main podcast feed for "The Light Reading Podcast," "The Divide," "The Light Reading Extra," and "What's the Story?" Light Reading provides daily news, analysis and insight for the global communications networking and services industry. The publication was founded in 2000 and, since July 2016, has been a part of&nbsp;Informa Tech, a division of Informa PLC. We're part of a big team providing specialist research, media, events and training for businesses and professionals working in technology. Hosted on Acast. See <a href="https://acast.com/privacy" rel="noopener noreferrer">acast.com/privacy</a> for more information.

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AT&T Business EVP reveals how the carrier uses AI to keep customers happy

AT&T Business EVP reveals how the carrier uses AI to keep customers happy

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