In Part 2 of our conversation with certified lead auditor Jess Teasdake, we dig deeper into what it really takes to build an efficient, audit-ready quality management system (QMS). If you caught Part 1, you heard us talk through the big picture: certifications, audits, and what separates a good QMS from a bad one. This time, we’re getting tactical.

We’re not just talking about passing an audit—we’re talking about building a system that supports your team, reduces risk, and eliminates waste across your business. From risk registers and RPN scoring to digitizing your paperwork and planning with cross-functional teams, we cover the actual tools and habits that make quality real on the shop floor.

Along the way, we share stories from our own shops—what’s worked, what hasn’t, and how integrated technology has changed the game. We’ve lived the paper-chasing, binder-filled chaos that too many shops call a QMS. And we’ve seen what happens when you replace it with a connected system that actually reflects how your shop runs day to day.

If you’re working toward certification—or just want to build a culture of quality that doesn’t require heroics to maintain—this episode is your blueprint.

Segments

• (0:26) Grow your top and bottom line with CLA
• (2:53) Recap of Part 1 + why efficient QMS design matters in regulated industries
• (3:33) Defining and mapping core processes from RFQ to shipment
• (6:23) Risk-based thinking: risk registers, RPN scoring, and real-world examples
• (9:11) Tracking and improving risk scores over time with team input
• (11:33) Cross-functional planning: involving machinists, programmers, and QA early
• (12:57) Ballooned drawings, IPCs, and quality planning before the job hits the floor
• (14:01) Integrated quality checkpoints: from receiving to signoffs and inspection
• (16:20) Why going paperless saves time and improves accuracy
• (17:56) Join us at Top Shops 2025!
• (18:51) Quality as a company-wide responsibility—not a department
• (21:12) Digital documentation strategy and collaboration tips
• (23:26) How to implement QMS step by step
• (26:55) Linking vs. integrating: what real QMS tech should do
• (29:50) Before & after ProShop: how integrated QMS changed our audit process
• (33:46) Certification myths: ISO, AS9100, and audit readiness every day
• (35:53) Why QMS should be built into your tech stack and team culture
• (38:07) Use Hire MFG Leaders to recruit the next level of talent

Resources mentioned on this episode

• Machine Shop MBA: Planning for Precision
• Register for Top Shops 2025 now: Get 20% off with code: MAK20

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