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How do you modernize customer experience in a legacy industry without losing the trust it was built on?
That’s the challenge Allison Landers, Chief Experience Officer of Banking and Lending at UBS, is solving every day.
In this episode of The Modern Customer Podcast, Allison shares how UBS is scaling digital banking while preserving the high-touch service clients expect—and why CX is not just about delight. It’s about protecting relationships and earning loyalty at every step.
Inside the episode:
This is a must-listen for CX leaders navigating complexity, scale, and rising expectations.
Listen now!
Blake Morgan is a customer experience futurist, keynote speaker, and author of three books on customer experience. Her new book is called The 8 Laws of Customer-Focused Leadership: The New Rules for Building A Business Around Today’s Customer.
Follow Blake Morgan on LinkedIn
For regular updates on customer experience, sign up for her weekly newsletter here.
4.9
5050 ratings
How do you modernize customer experience in a legacy industry without losing the trust it was built on?
That’s the challenge Allison Landers, Chief Experience Officer of Banking and Lending at UBS, is solving every day.
In this episode of The Modern Customer Podcast, Allison shares how UBS is scaling digital banking while preserving the high-touch service clients expect—and why CX is not just about delight. It’s about protecting relationships and earning loyalty at every step.
Inside the episode:
This is a must-listen for CX leaders navigating complexity, scale, and rising expectations.
Listen now!
Blake Morgan is a customer experience futurist, keynote speaker, and author of three books on customer experience. Her new book is called The 8 Laws of Customer-Focused Leadership: The New Rules for Building A Business Around Today’s Customer.
Follow Blake Morgan on LinkedIn
For regular updates on customer experience, sign up for her weekly newsletter here.
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