In this captivating episode of Banking on Fraudology, host Hailey Windham sits down with fraud-fighting expert Marc Evans to unpack the complex world of financial scams. Drawing inspiration from the classic film Forrest Gump, they explore how fraud is like a box of chocolates - full of surprises and often bitter disappointments. Marc, a certified fraud examiner and law enforcement investigator, brings over a decade of experience to the conversation, sharing insights from his work on more than 500 fraud cases.

The episode dives deep into various fraud flavors, from romance scams that leave victims heartbroken and broke, to social engineering tactics that ooze through defenses like caramel. Marc and Hailey discuss the persistent problem of check fraud, likening it to a classic nut cluster that's still packing a punch in today's digital landscape. They also explore account takeovers and credential stuffing, comparing them to double-dipped chocolates that give criminals control with just one bite.

Throughout the conversation, Marc provides fascinating insights into the fraudster mindset, discussing what motivates criminals and how their tactics have evolved. He shares personal experiences, including how he almost lost his chance at a law enforcement career due to identity theft.

Don't miss this eye-opening exploration of financial crime - tune in now to arm yourself with knowledge and join the fight against fraud.

Connect with Marc Evans

https://fraudhero.com/

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About Hailey Windham:

As a 2023 CU Rockstar Recipient, Hailey Windham, CFCS (Certified Financial Crimes Specialist) demonstrated unbounding passion for educating her community, organization and credit union membership on scams in the market and best practices to avoid them. She has implemented several programs within her previous organizations that aim at holistically learning about how to prevent and detect fraud targeted at membership and employees.

Windham’s initiatives to build strong relationships and partnerships throughout the credit union community and industry experts have led to countless success stories. Her applied knowledge of payments system programs combined with her experience in fraud investigations offers practical concepts that are transferable, no matter the organization’s size.

Connect with Hailey on LinkedIn: https://www.linkedin.com/in/hailey-windham/

Banking on Fraudology is part of the Fraudology Podcast Network.

In this eye-opening episode of Banking on Fraudology, host Hailey Windham sits down with Matt Hogan, a seasoned detective with over 16 years of experience fighting white collar and crypto crime. Matt shares his journey from investigating traditional financial crimes to tackling complex crypto fraud cases, offering invaluable insights for both law enforcement and financial institutions.

The conversation dives deep into the evolving landscape of financial crime, exploring how old-school investigative techniques still apply in the digital age. Matt emphasizes the importance of collaboration between banks and law enforcement, sharing practical tips on building strong partnerships. He recounts a touching story of a romance scam victim that changed his perspective and fueled his passion for financial crime investigations.

Matt also unpacks the latest trends in crypto-related financial crimes, from romance scams and pig butchering to sophisticated money laundering operations. He debunks common misconceptions about crypto investigations and recommends essential tools and resources for aspiring fraud fighters. The episode concludes with Matt's sage advice for newcomers to the field, stressing the importance of continuous learning, teaching others, and building a strong network.

Tune in now to arm yourself with the knowledge and inspiration to stay ahead in the fight against fraud.

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About Hailey Windham:

As a 2023 CU Rockstar Recipient, Hailey Windham, CFCS (Certified Financial Crimes Specialist) demonstrated unbounding passion for educating her community, organization and credit union membership on scams in the market and best practices to avoid them. She has implemented several programs within her previous organizations that aim at holistically learning about how to prevent and detect fraud targeted at membership and employees.

Windham’s initiatives to build strong relationships and partnerships throughout the credit union community and industry experts have led to countless success stories. Her applied knowledge of payments system programs combined with her experience in fraud investigations offers practical concepts that are transferable, no matter the organization’s size.

Connect with Hailey on LinkedIn: https://www.linkedin.com/in/hailey-windham/

Banking on Fraudology is part of the Fraudology Podcast Network.

In this special episode of Banking on Fraudology, Hailey Windham and Fraudology podcast host Karisse Hendrick join forces to give listeners an insider's preview of the upcoming Fraud Fight Club event. The duo shares their enthusiasm for the collaborative and raw nature of this gathering of fraud fighters. They highlight key sessions to watch out for, including a powerful keynote by Representative Brandon Guffey on sextortion scams, and panels on cutting-edge topics like cyber fraud tactics, first-party fraud, and enhancing collaboration between fraud teams and law enforcement.

Hailey emphasizes the importance of networking and knowledge-sharing at events like Fraud Fight Club, encouraging attendees to connect with both industry veterans and newcomers alike. The episode provides valuable insights into the current state of fraud prevention and the innovative strategies being developed to combat increasingly sophisticated schemes.

Don't miss out on this insider's guide to one of the year's most anticipated fraud-fighting events - tune in now and get ready to take your fraud prevention skills to the next level!

Banking on Fraudology is part of the Fraudology Podcast Network.

In this short, but sweet episode of Banking on Fraudology, host Hailey Windham gives listeners an insider's preview of the upcoming Fraud Fight Club event. As a speaker at two sessions, Hailey shares her enthusiasm for the collaborative and raw nature of this gathering of fraud fighters. She highlights key sessions to watch out for, including a powerful keynote by Representative Brandon Guffey on sextortion scams, and panels on cutting-edge topics like cyber fraud tactics, first-party fraud, and enhancing collaboration between fraud teams and law enforcement.

Hailey also gives listeners a who's who of fraud-fighting experts she's eager to meet in person, including podcast partner Karisse Hendrick, fraud prevention guru Frank McKenna, and scam-fighting prosecutor Erin West. She emphasizes the importance of networking and knowledge-sharing at events like Fraud Fight Club, encouraging attendees to connect with both industry veterans and newcomers alike. The episode provides valuable insights into the current state of fraud prevention and the innovative strategies being developed to combat increasingly sophisticated schemes.

Don't miss out on this insider's guide to one of the year's most anticipated fraud-fighting events!

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About Hailey Windham:

As a 2023 CU Rockstar Recipient, Hailey Windham, CFCS (Certified Financial Crimes Specialist) demonstrated unbounding passion for educating her community, organization and credit union membership on scams in the market and best practices to avoid them. She has implemented several programs within her previous organizations that aim at holistically learning about how to prevent and detect fraud targeted at membership and employees.

Windham’s initiatives to build strong relationships and partnerships throughout the credit union community and industry experts have led to countless success stories. Her applied knowledge of payments system programs combined with her experience in fraud investigations offers practical concepts that are transferable, no matter the organization’s size.

Connect with Hailey on LinkedIn: https://www.linkedin.com/in/hailey-windham/

Banking on Fraudology is part of the Fraudology Podcast Network.

In this compact but powerful episode of Banking on Fraudology, Hailey Windham tackles a topic that's causing major headaches for fraud teams across the country: the limitations of funds availability rules. Windham expertly breaks down how Regulation CC, created in 1987, is struggling to keep pace with the sophisticated fraud schemes of the digital age. She paints a vivid picture of the challenges facing financial institutions, from the rapid availability requirements for treasury checks to the inadequate hold periods for detecting complex fraud.

Windham's expertise shines as she dissects the "doubtful collectability" clause and explains why the current 10-day exception hold often falls short in today's fraud landscape. She addresses the difficult position fraud teams find themselves in - caught between compliance requirements, operational pressures, and their own instincts about risky transactions. But this episode isn't just about identifying problems; Windham offers a wealth of practical solutions.

Listeners will gain valuable insights into maximizing their use of exception holds, enhancing frontline staff training, leveraging new verification tools, and strategically using account structures to mitigate risks. Windham's call for breaking down silos between fraud, compliance, and operations teams is particularly poignant. The episode concludes with a rallying cry for industry-wide change and a handy "cheat sheet" of Reg CC reminders. Whether you're a fraud fighter, compliance officer, or financial institution leader, this episode is a must-listen. Tune in to arm yourself with knowledge, strategies, and inspiration to better protect your institution in the face of outdated regulations.

About Hailey Windham:

As a 2023 CU Rockstar Recipient, Hailey Windham, CFCS (Certified Financial Crimes Specialist) demonstrated unbounding passion for educating her community, organization and credit union membership on scams in the market and best practices to avoid them. She has implemented several programs within her previous organizations that aim at holistically learning about how to prevent and detect fraud targeted at membership and employees.

Windham’s initiatives to build strong relationships and partnerships throughout the credit union community and industry experts have led to countless success stories. Her applied knowledge of payments system programs combined with her experience in fraud investigations offers practical concepts that are transferable, no matter the organization’s size.

Connect with Hailey on LinkedIn: https://www.linkedin.com/in/hailey-windham/

Banking on Fraudology is part of the Fraudology Podcast Network.

In this eye-opening episode of Banking on Fraudology, host Hailey Windham welcomes back fraud expert David Maimon to dive deep into the world of treasury check fraud. As the "Indiana Jones of fraud fighters," David shares alarming insights into why these government-issued checks have become prime targets for criminals. The conversation reveals how fraudsters are exploiting verification loopholes, altering payee names, and cashing out millions in stolen funds.

David breaks down the latest trends, including the rise of first-party fraud where individuals willingly participate as money mules, and sophisticated schemes involving synthetic identities and business impersonation. Listeners will gain a sobering understanding of just how thorough and patient modern fraudsters have become in their operations.

The episode's highlight is the unveiling of Sentilink's new Treasury Check Verification Service. This game-changing tool addresses a critical gap in existing verification processes by allowing financial institutions to confirm payee names - a feature David explains has been sorely missing. With real examples of how early adopters are already preventing significant losses, this free service promises to disrupt treasury check fraud operations. Fraud fighters won't want to miss this actionable solution to a pervasive industry challenge.

Tune in to arm yourself with the latest intelligence and tools in the fight against financial crime.

David's LinkedIn

Demo Link

About Hailey Windham:

As a 2023 CU Rockstar Recipient, Hailey Windham, CFCS (Certified Financial Crimes Specialist) demonstrated unbounding passion for educating her community, organization and credit union membership on scams in the market and best practices to avoid them. She has implemented several programs within her previous organizations that aim at holistically learning about how to prevent and detect fraud targeted at membership and employees.

Windham’s initiatives to build strong relationships and partnerships throughout the credit union community and industry experts have led to countless success stories. Her applied knowledge of payments system programs combined with her experience in fraud investigations offers practical concepts that are transferable, no matter the organization’s size.

Connect with Hailey on LinkedIn: https://www.linkedin.com/in/hailey-windham/

Banking on Fraudology is part of the Fraudology Podcast Network.

In this episode of Banking on Fraudology, host Hailey Windham revisits a conversation between fraud expert Gil Rosenthal and Karisse Hendrick in the Fraudology Podcast that tackles pressing questions from issuers, banks, and fintechs about payment fraud and professional development. Gil and Hailey dive deep into the complexities of identifying and combating various fraud schemes, offering invaluable advice for fraud fighters across different sectors of the financial industry.

The discussion covers a wide range of topics, from understanding suspicious merchant activity to navigating career transitions in the fraud prevention space. Gil shares his expertise on interpreting unusual patterns in transaction data, emphasizing the importance of identifying abnormalities and leveraging diverse team perspectives. The hosts also explore strategies for professionals looking to transition from traditional banking roles to positions in retail or fintech fraud prevention.

One of the episode's key takeaways is the value of continuous learning and networking within the fraud prevention community. Gil and Karisse stress the importance of attending industry conferences, joining professional groups, and staying updated on emerging trends. They also offer practical advice for job seekers, including the benefits of interviewing regularly to stay sharp and maintain perspective on one's market value.

Don't miss out on this masterclass in fraud prevention – tune in now and level up your fraud-fighting skills!

In this episode of Banking on Fraudology, Hailey Windham dives deep into the pressing issue of push payment fraud that's plaguing the financial industry. Drawing insights from a recent Payments Dive article, Hailey breaks down the key takeaways from a panel discussion featuring leaders from Truist, Zelle, Google, and Nacha. With push payment fraud losses in the Americas reaching a staggering $102.6 billion in 2023, this episode couldn't be more timely.

Hailey expertly dissects the complexities of push payment scams, where criminals trick victims into sending payments by posing as legitimate entities. She highlights the delicate balance financial institutions must strike between fraud prevention and maintaining a smooth user experience. The episode explores innovative approaches to combat this growing threat, including enhanced data sharing, improved digital identity verification, and increased support for law enforcement.

Don't miss out on this essential discussion – tune in now and arm yourself with the latest strategies in the fight against push payment fraud.

Link to the article

About Hailey Windham:

As a 2023 CU Rockstar Recipient, Hailey Windham, CFCS (Certified Financial Crimes Specialist) demonstrated unbounding passion for educating her community, organization and credit union membership on scams in the market and best practices to avoid them. She has implemented several programs within her previous organizations that aim at holistically learning about how to prevent and detect fraud targeted at membership and employees.

Windham’s initiatives to build strong relationships and partnerships throughout the credit union community and industry experts have led to countless success stories. Her applied knowledge of payments system programs combined with her experience in fraud investigations offers practical concepts that are transferable, no matter the organization’s size.

Connect with Hailey on LinkedIn: https://www.linkedin.com/in/hailey-windham/

Banking on Fraudology is part of the Fraudology Podcast Network.

This episode of Banking on Fraudology tackles the pressing issue of financial exploitation with host Hailey Windham and guest expert Sarah Barnhill from Western Bank. Sarah brings her extensive experience in fraud prevention to shed light on the complexities of financial exploitation and how financial institutions can better protect vulnerable customers.

The discussion covers a wide range of topics, from identifying red flags and common fraud schemes to the importance of empathy and active listening when dealing with victims. Sarah shares valuable insights on creating a supportive environment for victims to come forward, emphasizing the need for patience and understanding in these sensitive situations. The episode also delves into practical strategies for securing compromised accounts, pursuing recoveries, and collaborating with law enforcement. One of the key takeaways is the importance of ongoing education and training for front-line staff to recognize and respond effectively to potential fraud.

Sarah and Hailey also discuss the role of bank culture in ensuring vulnerable individuals are treated with dignity and respect during fraud investigations. This episode is packed with actionable advice and compassionate approaches that can help financial institutions improve their response to financial exploitation.

Don't miss this opportunity to enhance your understanding of financial exploitation and learn how to make a real difference in combating fraud.

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Sarah Barnhill

https://www.identitytheft.gov/

About Hailey Windham:

As a 2023 CU Rockstar Recipient, Hailey Windham, CFCS (Certified Financial Crimes Specialist) demonstrated unbounding passion for educating her community, organization and credit union membership on scams in the market and best practices to avoid them. She has implemented several programs within her previous organizations that aim at holistically learning about how to prevent and detect fraud targeted at membership and employees.

Windham’s initiatives to build strong relationships and partnerships throughout the credit union community and industry experts have led to countless success stories. Her applied knowledge of payments system programs combined with her experience in fraud investigations offers practical concepts that are transferable, no matter the organization’s size.

Connect with Hailey on LinkedIn: https://www.linkedin.com/in/hailey-windham/

In this episode of Banking on Fraudology, Hailey Windham and Tracy Swaim, AARP Wyoming's Fraud Fighter of the Year, explore the often-overlooked connection between volunteering and effective fraud prevention. Tracy shares her journey from the legal field to fraud investigations, and how her volunteer work with AARP's Fraud Watch Network has given her a unique perspective on fighting fraud. This episode is packed with insights on balancing data analysis with real-world experience, and how understanding the human impact of fraud can make investigators more effective.

The conversation covers a range of critical topics, including how to turn raw fraud data into actionable strategies, the importance of tailoring fraud prevention messages to different audiences, and practical ways for fraud fighters to make a bigger impact in their communities. Tracy introduces an innovative analogy comparing data visualization to giving a house tour, offering a fresh way to think about presenting complex information. The episode also dives into the power of storytelling in fraud prevention, explaining how real victim stories can be more impactful than statistics alone.

One of the key takeaways from this episode is the transformative effect that volunteering can have on a fraud fighter's perspective and skills. Tracy explains how interacting with real fraud victims has enhanced her investigative abilities and reinforced the importance of thorough investigations. For fraud professionals at any stage of their career, this episode offers valuable advice on finding volunteer opportunities, educating communities about fraud risks, and leveraging these experiences to become more effective in their roles.

Tune in now and discover how volunteering can revolutionize your approach to fraud prevention!