Bar Chat

As the world continues to adapt and grow, Fabrice Limon and Pasan Wijesena share their perspectives of seeing customer behaviours and experiences evolve and change over the year, as well as insight into what the future holds. From guests' response to bars opening to the question over whether at-home experiences will continue, this episode reveals all when it comes to the new “customer norm”.

You must be over legal purchase age to listen.

Any opinions or views expressed in this podcast are the guest's own and do not represent those of Diageo.

See omnystudio.com/listener for privacy information.

Hosted on Acast. See acast.com/privacy for more information.

Now more than ever, bar culture and identity is an area which venues really need to get right. How can you make your venue stand out? How can you attract guests and encourage them to return? Tristan Stephenson speaks to long-running bar owners Sly Augustine and Tash Conte on how their bars have stood the test of time and attracted a community of loyal customers.

GUESTS INCLUDE:

Tash Conte – Owner and operator of Black Pearl, Melbourne

Sly Augustine – Owner of Trailer Happiness, London

IN THIS EPISODE:

- What it's like to build a bar brand - with tips!

- How the personality of a venue is shaped over the years.

- How to create the right atmosphere for your guests.

USEFUL LINKS:

Discover the key cocktail and bar trends to watch out for.

Download this digital customer experience survey.

CONNECT WITH US ON:

Facebook: https://www.facebook.com/DiageoBarAcademy

Instagram: https://www.instagram.com/diageobarac/

You must be over legal purchase age to listen.

Any opinions or views expressed in this podcast are the guest's own and do not represent those of Diageo.

See omnystudio.com/listener for privacy information.

Hosted on Acast. See acast.com/privacy for more information.

James Hoffmann, one of the world's leading coffee experts and "Brewing Bartender" Timon Kaufmann chat all things coffee related with Bar Chat host Tristan Stephenson. In this episode, hear about coffee processing, brewing techniques, assessing quality, how coffee can become a meaningful component of a bar and restaurant operation, as well as expert tips on how to use coffee in cocktails. Tune in now. 

You must be over legal purchase age to listen.

Any opinions or views expressed in this podcast are the guest's own and do not represent those of Diageo.

See omnystudio.com/listener for privacy information.

Hosted on Acast. See acast.com/privacy for more information.

On this exclusive episode for International Women's Day, guest host Lauren Mote is joined by a global panel of guests; discussing diversity in the industry, how it is progressing in different parts of the world and hopes for greater diversity in the industry moving forward.

SPECIAL GUESTS INCLUDE:

Nicola Dean – Up and coming Bartender at Black Pearl Melbourne, Australia

Sebastian Maggi – Business Partner, VinEsence in Mexico, Latin America

Redempta Muluka – Diageo Bar Academy Trainer based in Nairobi, Kenya

Minakshi Singh – Bar Owner and Consultant based in Delhi, India

Tristan Stephenson – Bar Owner, Author and Diageo Bar Academy Bar Chat Host based in the UK.

IN THIS EPISODE:

• What are the barriers to more females joining and staying in the industry?
• The benefits of a more balanced, diverse workforce in the bar industry
• Where would you like to see the industry in 2030?

USEFUL LINKS:

Learn more about Diageo's 10 year action plan, Society 2030, to help create an inclusive and sustainable world.

Visit our Bar Life page for endless resources on wellbeing, sustainability and maintaining a work/life balance.

CONNECT WITH US ON:

Facebook: https://www.facebook.com/DiageoBarAcademy

Instagram: https://www.instagram.com/diageobarac/

Website: https://www.diageobaracademy.com/en_zz/

See omnystudio.com/listener for privacy information.

Hosted on Acast. See acast.com/privacy for more information.

Joanne is a Senior Archivist at the Diageo Archive in Scotland. The archive contains a wealth of historical literature, accounts, advertising and personal notes relating to Diageo's range of brands, with particular focus on Gordon's, Tanqueray, Johnnie Walker and other whisky brands. In this episode Tristan and Joanne discuss stories behind these famous names, the purpose of the archive and how the information there is being used to inspire new brands and expressions.

Learn more about the archive and take a 360 degree tour https://bit.ly/3pxJFlV

See omnystudio.com/listener for privacy information.

Hosted on Acast. See acast.com/privacy for more information.

Ryan Chetiyawardana a.k.a Mr Lyan and Grace Ramirez a.k.a Chef Grace bring their combined personal and practical experience of flavour to this episode of Bar Chat. From taking a sustainable and seasonal approach to flavour to how it can translate from bar to kitchen, this episode delves into the practicalities of flavour and the impact it can have in your venue.

You must be over legal purchase age to listen.

Any opinions or views expressed in this podcast are the guest's own and do not represent those of Diageo.

See omnystudio.com/listener for privacy information.

Hosted on Acast. See acast.com/privacy for more information.

Spirits knowledge is a must for any bar professional and in this episode of Bar Chat, host Tristan Stephenson looks back at the best bits from episodes discussing Rum, Beer, Gin, Tequila and Whisky. Guests include experts Dave Broom, Jake Burger and Eduardo Gomez. Tune in now.

You must be over legal purchase age to listen.

Any opinions or views expressed in this podcast are the guest's own and do not represent those of Diageo.

See omnystudio.com/listener for privacy information.

Hosted on Acast. See acast.com/privacy for more information.

Tristan Stephenson chats to Global Cocktailian Lauren Mote and World Class bartender Grant Sceney about their different career paths and the challenges and highlights they have experienced so far. Whether you're looking for a new career in the industry or hoping to develop in your current role, this episode is for you.

You must be over legal purchase age to listen.

Any opinions or views expressed in this podcast are the guest's own and do not represent those of Diageo.

See omnystudio.com/listener for privacy information.

Hosted on Acast. See acast.com/privacy for more information.

On this episode of Bar Chat, Tristan speaks to fellow podcast host Erick Castro about the challenges of recent events and the increased importance of community to the industry right now.

IN THIS EPISODE:

- How to lean on community when it matters most.

- Tips for maintaining balance when all around you is changing.

- How to overcome life's big challenges.

USEFUL LINKS:

Get venue layout inspo here.

Download this survey template to get to grips with customer experience.

CONNECT WITH US ON:

Facebook: https://www.facebook.com/DiageoBarAcademy

Instagram: https://www.instagram.com/diageobarac/

Website: https://www.diageobaracademy.com/en_zz/

You must be over legal purchase age to listen.

Any opinions or views expressed in this podcast are the guest's own and do not represent those of Diageo.

See omnystudio.com/listener for privacy information.

Hosted on Acast. See acast.com/privacy for more information.

Joey Medrington and Pippa Guy share some gold on what great hospitality involves and how to maintain great service in this ever-changing climate.

IN THIS EPISODE:

- How to welcome guests like a pro.

- Tips for connecting with guests when contact is limited.

- The customer journey and maintaining high quality service throughout.

USEFUL LINKS:

Learn how to stand out with amazing customer service here.

CONNECT WITH US ON:

Facebook: https://www.facebook.com/DiageoBarAcademy

Instagram: https://www.instagram.com/diageobarac/

Website: https://www.diageobaracademy.com/en_zz/

You must be over legal purchase age to listen.

Any opinions or views expressed in this podcast are the guest's own and do not represent those of Diageo.

See omnystudio.com/listener for privacy information.

Hosted on Acast. See acast.com/privacy for more information.