Send us a text

The who, what, why, and how of writing Yelp reviews. Yelp Community Manager Kevin Blum gives us the low down on all of it.

Send us a text

Kevin and Jeff discuss Caveat Emptor (buyer beware). What to watch out for in the service business, from the casual upsell (the service side) to the half a glass ripoff (the customer side). Learn how not to get taken from both sides of the equation.

Send us a text

Farm to table, grain to glass, local, sustainable, organic, do any of these term mean anything? Kevin and Jeff discuss the terms that do, and the terms that do not. Education is key, an idea that is often the exact opposite of being trendy. Listen in and agree or disagree.

Send us a text

Kevin and Jeff discuss the ins and outs of tipping in the restaurant business, from both the service side and the customer side

Send us a text

Recently Gourmet Magazine conducted a poll of food service workers and surprisingly, people who fake food allergies was the second biggest peeve in the service industry! This week Kevin and Jeff discuss that, plus what to do if you really do have allergies and how to handle the situation if you are on the service side.

Send us a text

Author/columnist/bartender Jeff Burkhart and Yelp! Community Manager Kevin Blum discuss pet peeves in the service industry from the customer side and the service side.