The rock legend Jon Bon Jovi made headlines around the world and earned much praise after he was seen helping a distressed woman on the ledge of a bridge in Nashville, Tennessee. He approached her, talked to her, and gave her a warm hug after she climbed back to safety. “What I’ve noticed is the most potent medicine that I can give somebody is a caring heart and a hug in their times of trial,” says first responder Marc Maikoski who has been involved in many such incidents in his own area in California. Marc and our other guests discuss how “seeing” an individual can be the crucial moment for a person in a dark moment and how the intervention of a stranger, who takes the time and shows the courage to talk, can turn a situation around.