More than two weeks after the floods that swept through the Valencia region of Spain, the streets are still being cleared of mud and debris. More than 220 people are known to have died but many more have lost their homes and businesses. In our conversations, a family shares their experience of searching for their father and we hear how a mother is struggling to come to terms with the events she witnessed. Meanwhile, recriminations are flying over who is to blame. Officials are facing criticism for failing to issue a weather warning to people’s phones in time, and for the slow mobilisation in the aftermath of the disaster. Three volunteers who have been helping with the rescue effort share their frustrations with the government response.