A mechanical engineer by day, Hania Zataari felt compelled to put her skills to use as the war intensified in Lebanon. Hailing from the south, one of the worst hit areas in the country, she has created a chatbot on WhatsApp that simplifies access to much-needed aid. BBC Trending follows Hania as she helps to bring aid to those affected by the war between Israel and Hezbollah. We also speak to people who have been helped by her chatbot and an aid volunteer to paint a picture of how Hania’s chatbot might be streamlining the service, as well as aid organisations who have shed light on the trials and tribulations of getting to people in south Lebanon.