How do you manage your clients and projects so that your business can grow without overwhelm? We all go through different stages in business and it’s so important to set our systems up for success in every stage in order to stay focused, avoid burnout, and up-level.
Today, I’m joined by Avril Anderson, a business growth and systems strategist and mentor that helps service-based business owners and female entrepreneurs move out of a place of self-sabotage, comparison, and overwhelm and into a place of fulfillment. She shares how to create client and project management systems that are sustainable and grow with you as your business scales, without increasing in overwhelm.
In this episode, we’ll cover:
The 3 fundamentals of client management.
Managing the experience of your client once they decide to work with you.
Setting expectations and boundaries with your clients from the start.
Creating a great client experience on a budget.
Starting simple and layering your systems, processes, and infrastructure around client management as you grow.
Communicating the level of support with your clients.
Tech should be the last piece of the process.
Standing out without complicating the systems in your business.
Creating accountability and connection right away with your clients to help them get the most out of their experience.
Planning in advance when launching.
What tools are best for project management as a solopreneur vs what’s needed when managing a small team.
The key is actually using the tool you choose and having a positive mindset around it.
Finding a project management system that houses everything in your business.
3 top tips for up-leveling your business without it becoming overwhelming.
Connect with Avril on Instagram here:
https://www.instagram.com/avrilanderson_
Connect with me on Instagram here:
www.instagram.com/_samanthahearne_/