Whether we're chatting, texting, buying or dating, the tech services we all use are being abused by criminals to worm their way into our lives. So what are these huge businesses doing to keep us safe?In this episode of Scam Secrets recorded at the United Nations Global Fraud Summit in Vienna, some of the biggest names in consumer tech chat to Shari Vahl, Dr Lis Carter and Alex Wood about the threats they're facing.Red flags at the ready, we ask Amazon what the world's biggest online marketplace is doing to protect users. Match Group, owner of Tinder, Hinge and a host of other well-known dating sites tells us it's trying to weed out fake profiles. And Virgin Media/O2 lifts the lid on how those Winter Fuel Allowance texts arrive on your phone. PRESENTER: SHARI VAHLPRODUCER: TOM MOSELEY

Whether we're chatting, texting, buying or dating, the tech services we all use are being abused by criminals to worm their way into our lives. So what are these huge businesses doing to keep us safe? In this episode of Scam Secrets recorded at the United Nations Global Fraud Summit in Vienna, some of the biggest names in consumer tech chat to Shari Vahl, Dr Lis Carter and Alex Wood about the threats they're facing. Red flags at the ready, we ask Amazon what the world's biggest online marketplace is doing to protect users. Match Group, owner of Tinder, Hinge and a host of other well-known dating sites tells us it's trying to weed out fake profiles. And Virgin Media/O2 lifts the lid on how those Winter Fuel Allowance texts arrive on your phone. PRESENTER: SHARI VAHL PRODUCER: TOM MOSELEY

Behind the Fake Profiles

It might look like a perfectly ordinary message. It could come from someone you thought you trusted. Or it could be a phone call that catches you off guard. Whatever the method, the goal is the same. They want your money.But if you know their secrets, you can spot the red flags before it is too late.Shari Vahl, who has investigated fraud for the BBC for 20 years, is joined by the criminologist and forensic linguist, Dr Elisabeth Carter, and Alex Wood - a former criminal who now tries to stop scams - to dissect the shadiest techniques criminals use to steal your cash. In each episode, they dig deep into a different scam, with first-hand accounts from the people targeted, forensic analysis of the techniques and mind games being used - and even secret recordings of the scammers themselves. 
 
Scam Secrets will publish weekly from 31 July. Subscribe on BBC Sounds so you never miss an episode.
 
You can also email the Scam Secrets team - tell them which scams you want them to unpick: <a href="mailto:scamsecrets@bbc.co.uk">scamsecrets@bbc.co.uk</a>

True Crime

It might look like a perfectly ordinary message. It could come from someone you thought you trusted. Or it could be a phone call that catches you off guard. Whatever the method, the goal is the same. They want your money. But if you know their secrets, you can spot the red flags before it is too late. Shari Vahl, who has investigated fraud for the BBC for 20 years, is joined by the criminologist and forensic linguist, Dr Elisabeth Carter, and Alex Wood - a former criminal who now tries to stop scams - to dissect the shadiest techniques criminals use to steal your cash. In each episode, they dig deep into a different scam, with first-hand accounts from the people targeted, forensic analysis of the techniques and mind games being used - and even secret recordings of the scammers themselves. Scam Secrets will publish weekly from 31 July. Subscribe on BBC Sounds so you never miss an episode. You can also email the Scam Secrets team - tell them which scams you want them to unpick: scamsecrets@bbc.co.uk

It might look like a perfectly ordinary message. It could come from someone you thought you trusted. Or it could be a phone call that catches you off guard. Whatever the method, the goal is the same. They want your money.But if you know their secrets, you can spot the red flags before it is too late.Shari Vahl, who has investigated fraud for the BBC for 20 years, is joined by the criminologist and forensic linguist, Dr Elisabeth Carter, and Alex Wood - a former criminal who now tries to stop scams - to dissect the shadiest techniques criminals use to steal your cash. In each episode, they dig deep into a different scam, with first-hand accounts from the people targeted, forensic analysis of the techniques and mind games being used - and even secret recordings of the scammers themselves. 
 
Scam Secrets will publish weekly from 31 July. Subscribe on BBC Sounds so you never miss an episode.
 
You can also email the Scam Secrets team - tell them which scams you want them to unpick: <a href="mailto:scamsecrets@bbc.co.uk" rel="noopener noreferrer">scamsecrets@bbc.co.uk</a>

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