Blunt Force Business - Brutally Honest Advice for Small Business Owners

Everyone needs to be MANAGED but not everyone likes to be MANAGED.And the same holds true for accountability. The first rule of accountability is that accountability isn't the same thing as punishment.The rest?Well you have to listen to find out...In this pod we talk about the importance of accountability in your organization and we take you through action steps to get there.If you like what you heard here, make sure to leave us an episode review! And if you REALLY like it, follow us so ...

When a customer complains, or expresses dissatisfaction with your business, the first thing a lot of business owners want to do is scream to everyone who will listen how wrong the customer is. But there's a better way.Just Be Nice!We're going to help you develop a process for dealing with unhappy or unruly customers by walking you through Dalton's 3 simple rules of the Road House.Watch this one, and add it to the training for your staff so that you have a consistent plan for handling com...

As a small business, you need to be constantly introducing new products, or evolving older products, to stay on top.By using Human-Centered Design methodology, you can ensure that these new products or changes are best meeting the needs of your customers or prospects.And don't forget...Chicks Dig EmpathyListen and learn, let us know what you think in the comments.If you're looking for the worksheet, here it is, courtesy the Small Business Association (SBA)https://bluntforcebusiness.com/wp-con...

If you feel like your business is spinning it's wheels making the same mistakes over and over again, then you NEED Standard Operating Procedures in your life.And you likely need to do this now, rather than wait for these issues to crop up.You will save yourself valuable man hours and potentially a ton of money by getting a little upfront work out of the way.As always, stick around to the end as Brian and Patrick walk you through a very simple process for creating effective SOP's.Here's the wo...

Are you, or a friend or loved one, a professional networker?You know the type... at every networking event, in all the FB pics, but you don't actually know what they do except drink and go to networking events?Well, we have Brendon Elliot, CEO of Newtorking Group USA to help you learn to network with purpose and confidence.Check out Brendon's group at https://networkinggroupusa.com/If you like what you heard here, make sure to leave us an episode review! And if you REALLY like it, follow us s...

A lot of small business owners are unaware of how a relationship with the local government can impact their growth.Often the relationship seems adversarial.So we brought a city council president (Ian Abreu, New Bedford, MA) to help us make sense of it all.Oh and we promised a link to the delicious coffee syrup https://smilewithsilmo.com/If you like what you heard here, make sure to leave us an episode review! And if you REALLY like it, follow us so you get notified when our latest episode dro...

RevOps? This is just more damn jargon for stuff you should just have been doing anyway...So, duh, you shouldn't have departments working against each other, and everyone should be trying to make you money.But as we know, that's not always the way things shake out. Departments grow apart due to poor management, or just other hiring, training, organizational reasons.How can we connect them all back to each other and make more money? How can we connect everyone to revenue?We define RevOps in the...

Your fancy degree from your fancy school might help you make more money after graduation, but if you decide to 'just get a job' even in the C-Suite, there's a real ceiling on your potential.Very few people make a salary of a million dollars a year as an employee of a company. They're almost all CEO's of multinational corporations. The rest of the millionaires are business owners, entrepreneurs, or they work in sales. And they don't always have big-time college credentials.The only way to...

Do you lie to people with your marketing?Of course you don't, but do you sometimes toe the line?Many of us do and have, and while you can certainly make money that way, we advise against it. More and more consumers demand honesty and authenticity, and avoiding deception in your promotions is your best long term strategy for success.Oh and right in the middle of the pod, Brian decides now's a great time for a FREE download!Find the worksheet here: https://bluntforcebusiness.com/authentici...

What if we told you that there's a small number of things you do in your business that make ALL the difference to your success?That's what the 80/20 rule teaches us. This video is going to help you determine the 20% of things you do in your workday that generate 80% of your output.And we're going to help you MAXIMIZE the 20% of your tasks that have the most impact while MANAGING the 80% of your tasks that you need to do but have little impact on your bottome line.If you watched the video...