In this bonus episode, we replay a recent WrenchWay roundtable discussion about flat rate. Our panelists Russel Wickham from Country II and Jon Boyd from James Matthews Ford, LLC. engage in conversation about their opinions on flat rate and how it’s impacting the industry. They also give advice on how to improve the flat rate system along with more insight on how flat rate impacts technicians.

(7:11) Experiences with Flat Rate
(13:08) What Does Flat Rate Mean?
(22:04) The “Why” Behind Flat Rate
(31:04) Flat Rate’s Impact on Technicians
(39:50) How to Improve the Current Flat Rate System
(50:45) How to Openly Talk About Flat Rate

Resources:
WrenchWay TechMission Local Events
WrenchWay Solutions for Technicians & Industry Professionals

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About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
[email protected] | 608.716.2122

About Our Guests:
Russel Wickham 
Technician, County II
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Jon Boyd
Commercial Supervisor, James Matthews Ford, LLC.
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