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Early on in his career, our resident bookkeeping mensch, Paul Rosenblum, realized that he was not a traditional bookkeeper. Although he was attracted to the orderly nature of bookkeeping, he was also a person who didn’t think highly of customer service in general. So it made sense for him to spend time on tasks that let him build client relationships in a very Paul- like way. In this podcast episode he shares the  non-traditional business practices that have helped his business thrive AND also let him feel good about himself as a human. Building these connections have fostered client loyalty, have set him apart from the competition, and ultimately have led to long-term success in the customer service-driven field of bookkeeping. And he’s never had a problem sleeping at night, except during tax season when there aren't enough hours in the day! 

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