Brand Builders Lab with Suz Chadwick

Let’s dive into a topic that’s been buzzing in my coaching calls – amazing customer experiences and how the right tech can boost not only your service quality but your revenue too. Who doesn’t love a bit more income, right? 

I’ve been harping on about customer experience and how we, as coaches, consultants, or service providers, can step up our game in onboarding, managing, and off-boarding our clients using a great CRM system. But wait, there's more! 

Takeaways:

Nail the first impression with a stellar CRM

Keep every conversation, every project update, right where you can see it. Plus, it’s a breeze to loop other team members in, ensuring everyone’s on the same page.

Here’s a golden nugget – when you initially outline all possible services to your client at the start of your project, you plant seeds for future opportunities. They might come back a year later, ready to snag those extra services they initially passed on, thanks to your delightful portal that keeps everything in reach. 

Wrap up projects beautifully with automated surveys. Midway and post-project check-ins not only keep things on track but also garner those much-coveted testimonials. 

Personalisation is huge this year. Think surprise and delight – ways you can sprinkle joy in your client’s experience. Because remember, darling, your brand is as much about the feeling you evoke as it is about the service you deliver. 

So, my fabulous listeners, how are you currently managing your client journey? Could adding or refining your CRM make things slicker and more joyful? 

NEXT STEPS:

READY TO WORK TOGETHER AND TAKE YOUR BUSINESS & BRAND TO THE NEXT LEVEL:

🌟Let's work together 1 on 1 - 1:1 BUSINESS & MINDSET COACHING 

🌟Join the Amplify Personal Brand Accelerator & start scaling AMPLIFY ACCELERATOR

🌟Need to get your business organised and working for you? Join BRAND BUILDERS ACADEMY will show you how to put profitable foundations of your business.

FREE Masterclasses

From Unknown to In-demand - Building a brand that sells for you

How to become a paid speaker and get the gig

LINKS:

Website: www.suzchadwick.com 

Instagram: www.instagram.com/suzchadwick 

TikTok: www.tiktok.com/suzchadwick 

This year I'm doubling down on things that make sense and on platform that help more client connect with me and also help me get found not only now, but in the future. 

So today we're talking about:

Top of funnel

Middle (nurture)

Bottom of funnel

Now some people might find this a lot but when you have great systems and team in place then it's more about managing the process. 

NEXT STEPS:

READY TO WORK TOGETHER AND TAKE YOUR BUSINESS & BRAND TO THE NEXT LEVEL:

🌟Let's work together 1 on 1 - 1:1 BUSINESS & MINDSET COACHING 

🌟Join the Amplify Personal Brand Accelerator & start scaling AMPLIFY ACCELERATOR

🌟Need to get your business organised and working for you? Join BRAND BUILDERS ACADEMY will show you how to put profitable foundations of your business.

FREE Masterclasses

From Unknown to In-demand - Building a brand that sells for you

How to become a paid speaker and get the gig

LINKS:

Website: www.suzchadwick.com 

Instagram: www.instagram.com/suzchadwick 

TikTok: www.tiktok.com/suzchadwick 

This week we're kicking 2025 off with a question.

What will you master this year, this month, this quarter?

What will you become so great at that it taking your business from where you are to where you really want it to be?

NEXT STEPS:

READY TO WORK TOGETHER AND TAKE YOUR BUSINESS & BRAND TO THE NEXT LEVEL:

🌟Let's work together 1 on 1 - 1:1 BUSINESS & MINDSET COACHING 

🌟Join the Amplify Personal Brand Accelerator & start scaling AMPLIFY ACCELERATOR

🌟Need to get your business organised and working for you? Join BRAND BUILDERS ACADEMY will show you how to put profitable foundations of your business.

FREE Masterclasses

5 powerful strategies to grow your business, brand & revenue 

From Unknown to In-demand - Building a brand that sells for you

How to become a paid speaker and get the gig

LINKS:

Website: www.suzchadwick.com 

Instagram: www.instagram.com/suzchadwick 

TikTok: www.tiktok.com/suzchadwick 

We've got a special one today.

In this special episode, I'm sharing the recording of a live workshop I recently ran for my Heartbeat community focused on stepping into your most powerful self in 2025.

We covered key areas for transformation and growth:

Including: 

Resources Mentioned:

Let's talk about building your Personal Brand Ecosystem.

The reason that you want to build your personal brand ecosystem is to build community, generate leads, nurture your clients, build authority, have things working for you even when you're sleeping or you're not around.

So that's what we're talking about today:

How to build your ecosystem

Understanding the waterfall effect you want to create

Making it easy for potential clients to find you

Having systems that create clients even when you're not working

and more.

If you know that you want to build your personal brand ecosystem then APPLY NOW for the AMPLIFY ACCELERATOR and let's make sure you're creating the right flow for your audience to convert into clients and customers. 

NEXT STEPS:

READY TO WORK TOGETHER AND TAKE YOUR BUSINESS & BRAND TO THE NEXT LEVEL:

🌟Let's work together 1 on 1 - 1:1 BUSINESS & MINDSET COACHING 

🌟Join the Amplify Personal Brand Accelerator & start scaling AMPLIFY ACCELERATOR

🌟Need to get your business organised and working for you? Join BRAND BUILDERS ACADEMY will show you how to put profitable foundations of your business.

FREE Masterclasses

5 powerful strategies to grow your business, brand & revenue 

From Unknown to In-demand - Building a brand that sells for you

How to become a paid speaker and get the gig

LINKS:

Website: www.suzchadwick.com 

Instagram: www.instagram.com/suzchadwick 

TikTok: www.tiktok.com/suzchadwick 

Welcome to Part 2 of future proofing your business. Things that we're talking about in this episode that I know you're going to want to dive into before you start planning for 2025!

1)Updating your Marketing Strategy

Embracing an omnichannel

Letting go of entrepreneurial amnesia and creating a measurable content strategy

Leverage new platforms that could work for you.

2) The rise of Personalisation & Customer Experience

The question is, how well do you know your customers' evolving needs?

Can you provide hyper-personalised experiences? what would that look like

Is your customer journey seamless across all channels?

3) How you can strengthen Customer Relations

Getting great at implementing feedback systems

Build community with open channels for communication & feedback

4) Looking seriously at AI Integration & Digital Transformation

How can AI enhance your business operations, save you time, money & effort?

Which processes can be automated while maintaining human touch?

Is your tech stack future-ready?

I've loved watching lots of 2025 predication videos and reading trend reports. The one thing that I know is that the market is starting to move at hyper speed and you need to get on board!

If you're ready to build your personal brand, start creating scaleable systems and get the support and community you need then make sure you apply now for the Amplify Accelerator before 24th December 2024 to get access to the limited time $1000 saving and business review we'll be doing for the first 5 people who join.

What does future proofing your business look like?

As we head into reviewing the year that was and planning for 2025, I think there are a few things that we need to think about and do.

Key Questions we're asking and talk about in this episode...

I'll be sharing Part 2 next week when I look at how you can start planning in more specific ways to create change in your business.

***********************

NEXT STEPS:

READY TO WORK TOGETHER AND TAKE YOUR BUSINESS & BRAND TO THE NEXT LEVEL:

🌟Let's work together 1 on 1 - 1:1 BUSINESS & MINDSET COACHING 

🌟Join the Amplify Personal Brand Accelerator & start scaling AMPLIFY ACCELERATOR

🌟Need to get your business organised and working for you? Join BRAND BUILDERS ACADEMY will show you how to put profitable foundations of your business.

FREE Masterclasses

5 powerful strategies to grow your business, brand & revenue 

From Unknown to In-demand - Building a brand that sells for you

How to become a paid speaker and get the gig

LINKS:

Website: www.suzchadwick.com 

Instagram: www.instagram.com/suzchadwick 

TikTok: www.tiktok.com/suzchadwick 

What does it look like to build worlds within your brand universe.

If this sounds like something you want to understand and maybe create for your brand, brand experiences, community and more then this episode is for you. 

Fatima and I talk about:

If you're a business owner or brand geek like us, you're going to love this episode. 

Website: https://www.fatimazehra.co/

Instagram: https://www.instagram.com/fatimazehraco/

workshop: https://www.fatimazehra.co/steep

*******

NEXT STEPS:

READY TO WORK TOGETHER AND TAKE YOUR BUSINESS & BRAND TO THE NEXT LEVEL:

🌟Let's work together 1 on 1 - 1:1 BUSINESS & MINDSET COACHING 

🌟Join the Amplify Personal Brand Accelerator & start scaling AMPLIFY ACCELERATOR

🌟Need to get your business organised and working for you? Join BRAND BUILDERS ACADEMY will show you how to put profitable foundations of your business.

🌟Join my Membership - CLUB DONE - for weekly & monthly coaching, accountability, community, coworking and more.

FREE Masterclasses

5 powerful strategies to grow your business, brand & revenue 

From Unknown to In-demand - Building a brand that sells for you

How to become a paid speaker and get the gig

LINKS:

Website: www.suzchadwick.com 

Instagram: www.instagram.com/suzchadwick 

TikTok: www.tiktok.com/suzchadwick 

Today, we're diving deep into the five things stealing your time freedom. This episode will shine a spotlight on those sneaky time thieves so you can reclaim your precious time and live the freedom-filled business life you dreamed of.

Key Takeaways

Learn how procrastination can significantly impact your time efficiency and how to overcome it.

Discover the importance of clarity in your business and steps to achieve it.

Understand how overconsumption of content can lead to lack of focus and actionable steps to manage it.

Recognise the pitfalls of overcomplicating business processes and how simplifying can regain your freedom.

Face your fears and learn practical methods to move past them, enhancing both your personal and business growth.

I'm excited to announce that applications for Amplify 2025 are now open! If you're ready to take your personal brand to the next level, polish your message, create digital programs, and maybe even become a speaker or podcaster—this is for you. Head to suzchadwick.com/amplify to apply. Our journey begins early next year, and spaces are limited.

**********************************

NEXT STEPS:

READY TO WORK TOGETHER AND TAKE YOUR BUSINESS & BRAND TO THE NEXT LEVEL:

🌟Let's work together 1 on 1 - 1:1 BUSINESS & MINDSET COACHING 

🌟Join BRAND BUILDERS ACADEMY my group coaching program and learn how to put the profitable foundations of your business in place with the systems, strategy & structure to grow

🌟Join the BOLD SPEAKERS COLLECTIVE - Become a paid speaker, podcast & get the gig.

🌟Join my Membership - CLUB DONE - for weekly & monthly coaching, accountability, community, coworking and more.

FREE TRAINING & RESOURCES:

Simple Business Buckets training - Understand what to focus on in your business 

Masterclasses

5 powerful strategies to grow your business, brand & revenue 

From Unknown to In-demand - Building a brand that sells for you

How to become a paid speaker and get the gig

LINKS:

Website: www.suzchadwick.com 

Instagram: www.instagram.com/suzchadwick 

TikTok: www.tiktok.com/suzchadwick 

This week on the podcast & you can catch the video on Youtube, we're talking about how you can build your personal brand without the overwhelm.

Right now, every 2nd person is talking about personal branding. 

The truth is that it's not that hard, you just have to decide on what your strategy is going to be. 

In this episode we're covering:

1. Deciding on your main method of communicating with your audience

2. Staying in your own lane and not feeling like you're chasing

3. Creating the right systems to execute what you want

4. Committing to what you decide to do. 

5. Having people who are on the same journey as you.

If you're looking to build your personal brand and get the support you need then make sure you APPLY NOW for the Amplify Accelerator or connect for 1:1 coaching at www.suzchadwick.com/bc