With two major ServiceNow family releases per year, it's important to have a playbook when it comes to upgrades. In this episode we've got not one, but TWO subject matter experts who have certainly seen their share of upgrades to share their insights.

Topics

• 00:00 Welcome/introductions
• 04:46 Upgrades in the early days
• 11:30 Upgrade improvements today
• 17:57 Products requiring more focus on upgrades
• 20:59 When things go awry
• 25:56 Upgrade timeframe
• 30:44 What to do when you find a show stopper
• 33:38  Advice for newcomers
• 37:58 Contact info
• 38:53 Outro

Links

• CJ's LinkedIn
• news.jace.pro
• Jace's LinkedIn
• Jace's YouTube

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You've been asked to do a presentation. You've listened to part 1 of this series to prepare and part 2 to avoid the top 10 – now it's time to craft the message so your audience understands the purpose. We've got a returning guest here to help with that.

Topics

• 00:00 Welcome/introductions
• 04:45 CMA/CTA programs
• 09:14 Crafting your message
• 11:16 Horses for courses
• 12:44 Short presentations
• 14:51 Example: Key messages
• 16:04 Example: Supporting statements
• 19:52 Example: Objection Handling
• 23:07 Example: Other concerns
• 24:34 Example: Closing
• 25:23 Example: Call to action
• 27:09 Bonus tips
• 34:03 Planning stage vs building stage
• 34:53 The summary
• 35:52 Contact info
• 36:29 Outro

Links

• Effective Presentations - Part 2
• Email: [email protected]
• devlink.sn/cma
• LinkedIn
• Effective Presentations - Part 1

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Ted Turner's mantra for success says "Early to bed, early to rise, work real hard, and advertise." It doesn't matter how smart you are if nobody else knows it. As a developer, one way you can advertise your expertise and grow your status in the ecosystem is through blogs, videos, podcasts, or other content. Our guest today shares his insights on all aspects of creating community content in the ServiceNow space.

Topics

• 00:00 Welcome/Introduction
• 03:30 Rob's content
• 04:58 The idea vault
• 08:59 How to get started
• 13:37 How to stay motivated
• 17:02 The long tail and defining success
• 21:04 Creative inspiration and thumbnail everything
• 26:33 What works and what doesn't on LinkedIn
• 31:36 Content you would like to do
• 32:35 When is the end?
• 34:22 Why do it?
• 38:01 The MVP program
• 39:10 Words of advice
• 39:51 Contact info
• 40:30 Outro

Links

• LinkedIn
• Website
• Email: [email protected]
• Twitter

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Regardless of the process you are trying to automate, it's likely that you are migrating from another system, be it Excel, email, or a legacy application. In this episode we have two subject matter experts that discuss the importance of modifying the process vs. modifying the platform to maximize your outcomes and minimize your risks.

Topics

• 00:00 Welcome/Introduction
• 04:59 Overview
• 09:10 Developer awareness
• 12:24 Examples
• 15:19 What works
• 17:21 Business smart customization and the customization register
• 23:05 Metrics
• 24:44 Where to find out more
• 27:48 Balancing the transformation
• 31:07 Contact info
• 31:52 Outro

Links

• LinkedIn: Raghuveer Moorthy
• LinkedIn: Harshdeep Garg

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Technical governance isn't something most developers typically think about until it's too late. Our guest today helps us understand what it is and why devs should prioritize it to make their lives easier.

Topics

• 00:00 Welcome/Introduction
• 04:47 Governance defined
• 05:47 Resistance
• 09:28 Personas
• 10:11 Technical debt and low-code
• 12:41 Tips for avoiding issues
• 15:48 Inherited debt
• 20:20 From theory to real stories
• 22:45 Advice for new devs
• 24:27 Summary
• 25:58 Contact info

Links

• LinkedIn
• Utah Technical Best Practices
• CreatorCon 2023 Digital Labs
• Email [email protected]

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You never know where your next opportunity to change your life will come from. Our guest today shares her amazing story of what happened and what it resulted in - along with some other great insights.

Topics

• 00:00 Introduction/Welcome
• 08:07 How Ebony got started with ServiceNow
• 12:14 How ServiceNow has changed Ebony's life
• 16:14 From a non-tech perspective
• 19:50 If you had to do it over
• 22:10 Career highlights
• 25:44 Advice for new developers
• 28:59 Favorite ServiceNow feature or product
• 30:07 Contact info
• 30:34 Outro

Links

• LinkedIn
• Email [email protected]

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To get the most out of a conference like Knowledge, there's a lot to consider, from what you wear, to what you bring, and even following up afterwards. Get your favorite note-taking tools because in this episode, Lauren and I talk about some things to consider to maximize your value and hopefully convince your organization to send you again next year.

Topics

• Before the conference
• At the conference
• After the conference

Links

• Knowledge home page

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It should come as no surprise that there are some really amazing people in the ServiceNow ecosystem. A few weeks ago I heard another outstanding story about a young man who got his CSA cert at age 16 – he's now a little older and a little wiser. I said to myself, "We must have him on Break Point!"

Topics

• 00:00 Welcome/introduction
• 02:22 Origin story
• 09:45 Failure is not a bad thing
• 12:05 For fun...
• 13:47 Learning new information
• 15:05 A family affair
• 16:10 Your friends thoughts
• 19:19 Career aspirations
• 20:42 Holding the title
• 22:39 Punching above his weight
• 23:42 Advice for others
• 25:55 Questions for us
• 31:32 Contact info
• 32:27 Outro

Links

• NowLearning
• Udemy: The Complete ServiceNow System Administrator Course
• The 7 Habits of Highly Effective Teens
• Email: [email protected]
• Developer Portal
• Udemy: The Complete ServiceNow Developer Course
• ServiceNow Community
• LinkedIn

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The CreatorCon experience at Knowledge is nothing short of amazing, and we realize there are a lot of people out there that have not been to CreatorCon. You have questions, we have answers. Join all four ServiceNow Developer Advocates as we discuss what to expect and how to get the most out of CreatorCon.

Topics

• 00:00 Welcome/intro
• 03:16 What is CreatorCon?
• 06:16 Types of activities
• 11:50 Who will be at CreatorCon?
• 14:45 Meeting new people
• 20:52 Call to action
• 21:46 Outro

Links

• Knowledge website

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Our modern mobile developer experience has been around since our Madrid release in early 2019. It's now 2023 and the Utah release – and we continue to make the developer and admin experience better, which ultimate results in a better user experience and adoption. Our guest today spotlights some of the new features in the our latest release.

Topics

• 00:00 Welcome/Introduction
• 05:03 The mobile origin story
• 09:22 Utah features - Theming
• 11:58 Admin features
• 14:27 Agent features
• 16:16 Action based location tracking
• 17:38 Usability
• 24:03 Accessibility
• 24:41 For the developers
• 28:58 Where to find more info
• 30:30 The roadmap
• 32:18 Inbal's favorite feature
• 33:39 Contact info
• 34:04 Outro

Links

• LinkedIn
• Email [email protected]

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