Break Point

There's a lot to consider when you first start building an app or configuring a process on the platform, not least of which is how you are going to test those changes. In this episode, we have two returning guests to help us understand how to navigate those thoughts.

Links

• NowCreate
• LinkedIn: Harshdeep Garg
• NowLearning ATF Micro-cert
• ServiceNow Docs: ATF
• LinkedIn: Raghuveer Moorthy

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Bringing your authentic-self to work can be a very positive experience. In this episode, we talk to one of our MVPs who is not afraid to try new things and is reaping the rewards.

Topics

• 00:00 Welcome/Introduction
• 09:03 Big mistake
• 11:29 Platform passion
• 14:19 The other side of the world
• 16:34 MVP
• 21:29 Belonging groups
• 25:18 Career Highlight
• 26:27 What's next?
• 27:54 Words of advice
• 29:11 Contact info
• 29:47 Outro

Links

• Belonging groups
• LinkedIn
• Website

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Regardless of who you are, you've likely gathered with others for many different reasons and occasions. Sometimes these gathers are effective, and sometimes not. In this episode, we'll be covering a book we recently read with everyone.

Topics

• 00:00 Welcome/Introduction
• 04:06 Purpose
• 08:19 Who
• 10:54 Location
• 15:45 The role of the host
• 28:22 Timelines
• 34:41 What's in it for devs?
• 39:50 Resources
• 40:40 Outro

Links

• Amazon link to the book

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We've got another legend of ServiceNow joining us today. She's been working on the platform since 2009 and continues to grow her knowledge and her community while still taking care of the family at home.

Topics

• 00:00 Welcome/intro
• 06:12 Life before ServiceNow
• 07:40 Carleen's start with ServiceNow
• 08:38 MVP - sharing and training
• 11:24 CMA and its meaning
• 15:17 The next generation
• 18:38 RiseUp!
• 19:21 Knowledge memories
• 23:50 Keynote speaker
• 24:37 Career highlight and forecast
• 27:00 Words of advice
• 28:16 Contact info and outro

Links

• RiseUp
• Website
• RiseUp Community
• LinkedIn
• Titans of Now podcast

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The Vancouver release is here – at least in Early Availability. Once again we have all four dev advocates to share their favorite features from App Engine, Automation Engine, and Platform – so come on along!

Topics

• 00:00 Welcome/introductions
• 01:22 Our top 5 list of favorite features
• 32:48 Call to action
• 34:08 Outro

Links

• Vancouver content calendar
• Vancouver release notes

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With two major ServiceNow family releases per year, it's important to have a playbook when it comes to upgrades. In this episode we've got not one, but TWO subject matter experts who have certainly seen their share of upgrades to share their insights.

Topics

• 00:00 Welcome/introductions
• 04:46 Upgrades in the early days
• 11:30 Upgrade improvements today
• 17:57 Products requiring more focus on upgrades
• 20:59 When things go awry
• 25:56 Upgrade timeframe
• 30:44 What to do when you find a show stopper
• 33:38  Advice for newcomers
• 37:58 Contact info
• 38:53 Outro

Links

• CJ's LinkedIn
• news.jace.pro
• Jace's LinkedIn
• Jace's YouTube

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You've been asked to do a presentation. You've listened to part 1 of this series to prepare and part 2 to avoid the top 10 – now it's time to craft the message so your audience understands the purpose. We've got a returning guest here to help with that.

Topics

• 00:00 Welcome/introductions
• 04:45 CMA/CTA programs
• 09:14 Crafting your message
• 11:16 Horses for courses
• 12:44 Short presentations
• 14:51 Example: Key messages
• 16:04 Example: Supporting statements
• 19:52 Example: Objection Handling
• 23:07 Example: Other concerns
• 24:34 Example: Closing
• 25:23 Example: Call to action
• 27:09 Bonus tips
• 34:03 Planning stage vs building stage
• 34:53 The summary
• 35:52 Contact info
• 36:29 Outro

Links

• Effective Presentations - Part 2
• Email: [email protected]
• devlink.sn/cma
• LinkedIn
• Effective Presentations - Part 1

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Ted Turner's mantra for success says "Early to bed, early to rise, work real hard, and advertise." It doesn't matter how smart you are if nobody else knows it. As a developer, one way you can advertise your expertise and grow your status in the ecosystem is through blogs, videos, podcasts, or other content. Our guest today shares his insights on all aspects of creating community content in the ServiceNow space.

Topics

• 00:00 Welcome/Introduction
• 03:30 Rob's content
• 04:58 The idea vault
• 08:59 How to get started
• 13:37 How to stay motivated
• 17:02 The long tail and defining success
• 21:04 Creative inspiration and thumbnail everything
• 26:33 What works and what doesn't on LinkedIn
• 31:36 Content you would like to do
• 32:35 When is the end?
• 34:22 Why do it?
• 38:01 The MVP program
• 39:10 Words of advice
• 39:51 Contact info
• 40:30 Outro

Links

• LinkedIn
• Website
• Email: [email protected]
• Twitter

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Regardless of the process you are trying to automate, it's likely that you are migrating from another system, be it Excel, email, or a legacy application. In this episode we have two subject matter experts that discuss the importance of modifying the process vs. modifying the platform to maximize your outcomes and minimize your risks.

Topics

• 00:00 Welcome/Introduction
• 04:59 Overview
• 09:10 Developer awareness
• 12:24 Examples
• 15:19 What works
• 17:21 Business smart customization and the customization register
• 23:05 Metrics
• 24:44 Where to find out more
• 27:48 Balancing the transformation
• 31:07 Contact info
• 31:52 Outro

Links

• LinkedIn: Raghuveer Moorthy
• LinkedIn: Harshdeep Garg

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Technical governance isn't something most developers typically think about until it's too late. Our guest today helps us understand what it is and why devs should prioritize it to make their lives easier.

Topics

• 00:00 Welcome/Introduction
• 04:47 Governance defined
• 05:47 Resistance
• 09:28 Personas
• 10:11 Technical debt and low-code
• 12:41 Tips for avoiding issues
• 15:48 Inherited debt
• 20:20 From theory to real stories
• 22:45 Advice for new devs
• 24:27 Summary
• 25:58 Contact info

Links

• LinkedIn
• Utah Technical Best Practices
• CreatorCon 2023 Digital Labs
• Email [email protected]

Check out the other ServiceNow podcasts.

See omnystudio.com/listener for privacy information.