2:45 How we were taught to apologize.
3:00 Keeping it simple- here are the two parts you need to craft an effective apology
3:30 Step One: Make it personal and specific
4:25 Step Two: Acknowledge your mistake
5:30 Step Three: Putting yourself in their shoes
6:15 Step Four: Apologies without conditions
7:25 Excuses vs. Explanations
7:40 Step Five: Follow through
8:30 The point of an apology
9:30 What to do if you aren't actually sorry
11:20 Step one: Express Understanding
12:15 Step two: Express your perspective without being defensive
13:00 Step three: Focus on how to move forward
Podcast Host: Lucy Price
Shift Your Story Links Interested in working with me? Book a free 30-minute introduction call here: https://www.shiftyourstory.net/connectioncall
Website: www.shiftyourstory.net Music Featured: "Storm Warning" by Wakefire