In this episode, I talk about an experience with a friend in high school that shaped my love for listening. She shared the details of a tough season in her life, and then thanked me for the way I listened to her. I know this isn't a unique experience, but it's my first memory of realizing that just paying close, compassionate attention is a way to connect with people. Now that I'm a coach, I believe listening is our most important skill, and one we can develop through careful practice and repetition.