David Tracz is the Partner and Founder at 3877. He knows the importance of building a good relationship with your clients and making sure you are working with them on a project. He sits down with host Dan Ryan to share his thoughts on #hospitality and what it all means to him. 

Takeaways: 

• You want to make your clients feel welcomed and comfortable in the environment that you build for them.
• When working with clients, don’t treat it like it’s a job but treat it like you are working together with them. You want to build a relationship and connection with them.
• Building trust with your clients is important. You want to prove you can get the work done in a timely manner but also have respect for them.
• You learn something new everyday. It’s ok to not have the right answer and try something new and see if that works, that is how you grow.
• Working with residential clients allows you to better understand your clients than you would if you work in an office or with commercial clients. 
• There are many different types of hospitality and while they may differ, they all learn from each other and take inspiration from each other.
• Technology allows for a greater development in hospitality allowing the experience to be more tailored to each guest's liking.

Quote of the Show:

12:06 “I think we really focus on just building that relationship, talking to them. It's not about the job. It's about us working together. I just hope that it's going to come eventually because we're good at what we do. And we like to execute on beautiful projects. And, I think that mentality is just a better way to look at things.”

Links:

• LinkedIn: https://www.linkedin.com/in/david-tracz-2ab33a/
• Website: https://www.3877.design/

Shout Outs:

0:41 Aliya Khan

0:42 Marriott

2:19 Pepe Moncayo

2:59 Boqueria Restaurant in DC

3:03 Jaan

8:29 Business of Architecture Podcast

11:26 Knead

14:22 Succotash in DC

26:19 OPX

33:05 Bashar Wali

35:24 Independent Lodging Congress

41:31 Setting the Table by Danny Meyer

44:24 James Bond

46:03 Nvidia 

46:07 BMW 

Ways to Tune In: 

• Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPX
• Apple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386
• Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1s
• Amazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419
• Podbean: https://www.defininghospitality.live/
• Youtube : https://youtu.be/cj7qFKFCvTE