What happens when someone grows up across multiple countries, works nearly every job inside a hotel, and then spends 30 years rising through one of the world’s biggest hospitality companies?

On this episode of Suite Success, host Katie Cline is joined by a true global citizen: Gonzalo Aguilar, CEO for Europe and the Americas at Minor Hotels.

Gonzalo shares how an international childhood—spanning Saudi Arabia, Jordan, Brazil, Spain, and the U.S.—gave him an early crash course in adaptability, culture, and human connection. He walks through his three decades at Marriott, including opening hotels in challenging markets, integrating the AC Hotels brand, and navigating the Starwood merger from the inside.

Katie and Gonzalo dig into the business differences between asset-light giants and Minor’s asset-heavy model, how ownership perspective changes decision-making, and why testing, speed, and control look completely different when you own 84% of your portfolio. Gonzalo also breaks down Minor’s multi-brand strategy—from Anantara and Tivoli to NH and NHOW—and what today’s travelers are actually looking for in experiential and urban stays.

They also touch on:

-How early exposure to every job in a hotel shaped Gonzalo’s leadership style

-Why curiosity, not a master plan, drove his career

-What he learned moving between the U.S., Caribbean, South America, and Europe

-Minor’s growth plans and the benefits (and pressures) of an asset-heavy model

-How loyalty is evolving under the consolidated Minor Discovery program

If you’re interested in the realities of global hospitality leadership, this conversation delivers an unfiltered look at the operational, cultural, and strategic decisions shaping hotels today.

Connect with Gonzalo:

Gonzalo's LinkedIn: https://www.linkedin.com/in/gonzalo-aguilar

Minor Hotels Website: https://www.minorhotels.com/

Thank you to this week's sponsors!

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What really happens when an independent brand gets acquired by a global hotel company—and can it stay “boutique” after the buyout?

On this episode of Suite Success, host Katie Cline sits down with Vicki Poulos, Vice President of Luxury and Lifestyle Brands at IHG Hotels & Resorts, for an honest look at growth, scale, and authenticity in modern hospitality.

With over two decades of experience, Vicki shares how her Greek roots shaped her creative instincts, how she built the Moxy Hotels brand at Marriott, and how she now leads some of IHG’s most iconic names.

Vicki and Katie unpack what happens after independent brands are acquired, why “scaling” isn’t the dirty word people think it is, and how strong leadership and brand clarity can actually make both sides stronger. She also opens up about balancing personal growth with professional ambition, especially as a working parent in an industry that never sleeps.

Connect with Vicki:

Vicki's LinkedIn: https://www.linkedin.com/in/vickipoulos

Thank you to this week's sponsors!

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On this episode of Suite Success, host Katie Cline speaks with Diana Ossa and Josh Dobken, two professional architects turned passionate hoteliers. When they stumbled upon a 13-room, half-demolished motel in Palm Springs, most first time investors would’ve ran the other way. But where others saw risk, they saw potential. Drawing on their backgrounds in architecture and design, they transformed the property into Terra Palm Springs, a serene, wellness-forward boutique hotel that was recently named to Travel + Leisure’s It List.

In this conversation, they share how they were able bring a new level of hospitality to one of the most saturated markets in the U.S. and how they believe that everyone has an unfair advantage-–it’s just a matter of finding yours.

Tune in to hear:

Why they walked away from two failed hotel deals before finding Terra

How they used their design expertise to turn a gutted concrete shell into a sanctuary

Why they built a brand rooted in grounded luxury and restorative calm

The secret to balancing creative control with smart partnerships

And, how they translated lessons from architecture into hospitality success

We also dive into their predictions for the future of hotels, why wellness is the (not so) new luxury, and how thoughtful design and human connection can turn even the smallest property into a five-star experience.

Connect with Diana and Josh:

Diana's LinkedIn: https://www.linkedin.com/in/diana-ossa-sierra-aia-82237837/

Terra Palm Springs Website: https://www.terrapalmsprings.com/

Design Invest Fi Website:https://www.designinvestfi.com/

Thank you to this week's sponsors!

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When most people go into the delivery room, they’re focused on diapers and nap schedules. But Haley Brosa was buying a house.

What started as an idea to reclaim her sense of self evolved into a creative outlet—and a serious business. Four months after the birth of her second child, what became known as Holly House went live on Airbnb. Within ten days, the home was booked solid for six months and went on to earn the distinction of being in the top 1% of listings—all while being in one of the most competitive short-term rental markets in the country: Scottsdale, Arizona.

In this episode, Haley shares the story behind her viral success, how she balances creativity and motherhood, and the lessons she’s learned about building a brand that stands out in a crowded market. From trusting her instincts to designing a space worthy of Architectural Digest, Haley’s journey is proof that timing doesn’t have to be perfect—you just have to start.

Whether you’re an aspiring Airbnb host, a design lover, or someone chasing a creative spark, tune in for a reminder that your next big idea might start in the most unexpected place.

Connect with Haley:

Haley's Instagram: https://www.instagram.com/haleybrosa/

Thank you to this week's sponsors!

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On this episode of Suite Success, host Katie Cline sits down with Shana Stephenson, Chief Brand Officer of the New York Liberty, to explore how culture, fashion, and hospitality can redefine not only a brand, but an entire fan experience.

From reimagining game day as a full-sensory event to positioning the NY Liberty as a lifestyle brand, Shana shares how she infused elements of design, community, and care into every touchpoint. The result? A sports franchise that feels more like a five-star stay—one where every fan interaction is intentional, emotional, and deeply personal.

Together, Katie and Shana discuss:

How the Liberty built a brand rooted in inclusivity and identity

Why hospitality principles are reshaping fan engagement

The power of cultural partnerships in transforming perception

What it takes to turn a team into a movement

Whether you lead a brand, manage a property, or simply love sports, this episode reveals how a hospitality mindset can turn any experience into an unforgettable one.

Connect with Shana:

⁠Shana's LinkedIn⁠

Thank you to this week's sponsors!

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On this episode of Suite Success, host Katie Cline welcomes Julie Frank, Vice President of Design at Aspen Hospitality Group. Originally from South Africa, Julie started her career as an architect in New York before transitioning into broader hospitality design. Having worked for notable companies and brands such as Rockwell Group, Nobu, W Hotels, Le Meridien, St. Regis, AvroKO, and more, Julie now oversees design and development for Aspen Hospitality.

They discuss the skills Julie still draws from her architecture background—like an eye for meticulous detail and a love of process-driven work—while sharing amusing and insightful anecdotes, including the time she had to resign from a job she loved not once, but twice.

Julie emphasizes how thoughtful design helps hotel guests feel like the best version of themselves and shares candid insights on managing work-life balance as a solo parent. From creating luxurious, context-rich spaces to exploring emerging trends in hospitality design, Julie’s journey is packed with lessons, inspiration, and actionable advice for anyone in the hotel and hospitality world.

Tune in to discover how Julie turns vision into spaces people love and why great design is about more than just aesthetics—it’s about creating moments that matter.

Connect with Julie:

Julie's LinkedIn

Thank you to this week's sponsors!

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On this special one year anniversary episode of Suite Success, host Katie Cline reflects on the podcast's journey over the past year. Tune in for heartfelt stories of personal hardship and behind the scenes tales of the creation of the show, culminating in its acquisition by Skift.

Katie also debuts the top five most-loved episodes from the year featuring insightful conversations with industry leaders like Tom Marchant, K.C. Kavanagh, Frits van Paasschen, Dawn McCoy, and Rory Sutherland. Hear standout clips, fresh reflections, and the lessons that continue to inspire hoteliers, hosts, and creative minds around the world.

Listen to the episodes featured on the podcast:

Thank you to this week's sponsors!

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On this episode of Suite Success, host Katie Cline sits down with Agnelo Fernandes, CEO of Cote Hospitality, to explore how he harnessed the power of mentorship to modernize a company with a 100+ year heritage.

Having led teams across multiple regions and industries, Agnelo shares how investing in people and nurturing talent can transform both careers and organizations.

In this conversation, they explore:

How mentorship shapes leaders and drives company growth

The leadership lesson that changed his career

Strategies for fostering team development while honoring a century-old legacy

Whether you’re a hospitality professional or a business leader, Agnelo’s journey shows that thoughtful mentorship, curiosity, and human-centered leadership can unlock remarkable results.

Connect with Agnelo:

Agnelo's LinkedIn

Cote Hospitality's Website

Thank you to this week's sponsors!

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On this episode of Suite Success, Katie Cline sits down with Phil McAveety, CEO of Iberostar Hotels and Resorts, together in New York City at Skift Global Forum. From advertising to sports, retail, and hospitality, Phil’s career demonstrates how transferable skills and storytelling drive exceptional guest experiences. Having lived in seven countries across four continents, he brings a global perspective to every decision he makes.In this conversation, they explore:

Operational innovations, including the use of AI to improve efficiency and reduce waste

How personal human connection in hospitality—small gestures and genuine interest—can create memorable guest experiences

Iberostar’s commitment to responsible tourism, from coral labs to sustainable seafood initiatives

Whether you’re a hospitality professional or a business leader, Phil’s journey demonstrates that thriving in diverse industries and cultures comes down to adaptable skills, curiosity, and human-centered leadership.

 https://m.youtube.com/watch?v=2SooNoVSGbA

Thank you to this week's sponsors!

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On this episode of Suite Success, Katie Cline chats with Bella and Levi Linchenko, the powerhouse couple who co-founded co-founders of Let's Go Design Co. As married real estate investors and coworkers, Bella and Levi have managed to merge love, strategy, and design into a thriving business and partnership. From their Hallmark level meet-cute to running a boutique short-term rental and design firm, they share how collaboration, intention, and creativity drive everything they do.

Bella’s background as a designer brings creative prowess to their pursuits, while Levi’s training as an engineer contribute next level problem-solving skills. Together, they combine to transform short-term rental properties into places with unique amenities and thoughtful design. Whether you’re a short-term rental owner, design enthusiast, or entrepreneur looking for actionable strategies to build a business with your partner, this episode is packed with inspiration, practical takeaways, and stories that prove love and design really can coexist—and thrive—together.

Connect with Bella and Levi:

Bella's Instagram – ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Link⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

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