The Hospitality Mentor

In this episode of the Hospitality Mentor Podcast, host Steve Turk interviews Fernando Rojas, partner of Agency BE. Fernando shares his unique journey from his early passion for banking in Ecuador to his flourishing career in the hospitality and events industry. He discusses his adventurous move to the UAE, the challenges of launching an event company in Miami, and his current project, the World Travel Expo (WTE Miami) 2024, highlighting how curiosity and risk-taking have driven his success. Listeners can expect insights on entrepreneurial perseverance, the evolution of Agency BE, and the importance of the WTE Miami show.

00:00 Introduction to the Hospitality Mentor Podcast

00:37 Meet Fernando Rojas: Partner of Agency BE

01:21 Current Projects: World Travel Expo 2024

02:53 Fernando's Journey: From Banking to Hospitality

07:29 Life in the UAE: Cultural Experiences and Challenges

13:47 Starting a New Life in Miami

15:24 The Birth of Agency BE

20:37 Challenges and Lessons in the Event Industry

23:44 The Turning Point: Winning the Fontainebleau Contract

24:38 Overcoming Fear and Embracing Curiosity

26:43 The Dynamic World of Event Management

30:17 The Evolution of Blooming Events

33:58 Launching the World Travel Expo

46:12 Advice to Young Entrepreneurs

50:13 Conclusion and Final Thoughts

In this episode of the Hospitality Mentor Podcast, host Steve Turk sits down with Cesar Wurm, Vice President of Commercial, Premium Brands for IHG® Hotels & Resorts and an accomplished author. Cesar shares his unique journey from an overnight room service assistant in Sao Paulo to a key figure in the hospitality industry. Listeners will gain insights into Cesar's career progression, his struggles with addiction, and how he overcame them. The discussion also touches on the industry's challenges, resilience, and the importance of being true to oneself. Cesar’s story is both inspiring and educational, providing valuable lessons for both seasoned professionals and newcomers in hospitality.

00:00 Introduction to the Hospitality Mentor Podcast

00:35 Meet Cesar Wurm: Vice President of Commercial for IHG

01:14 Cesar's First Job in Hospitality

05:20 The Journey from Room Service to Sales

05:31 Transitioning to International Experience

09:52 Returning to Sheraton as Director of Sales

12:31 Joining Starwood Hotels

16:08 The Move to Trust Hospitality

19:11 Joining Intercontinental Hotels

26:51 Teaching and Giving Back to the Community

29:43 Aligning Personal and Professional Causes

30:18 Returning to IHG: A Career Move

33:10 Navigating New Roles and Responsibilities

35:03 Driving Business in the Hospitality Industry

38:00 Challenges and Opportunities in Hospitality

42:04 The Power of Addiction: A Personal Journey

54:37 Advice for the Next Generation

01:01:13 Final Thoughts and Contact Information

In this episode of the Hospitality Mentor Podcast, host Steve Turk interviews Vittorio Assaf, founder of the Serafina Group. Vittorio shares his journey from Italian stockbroker to celebrated restaurateur, recounting his early beginnings in 1986 with an investment from Andy Warhol, to the founding of the Serafina restaurants, a venture he conceived while lost at sea with his partner.

The conversation dives into the challenges of maintaining quality amidst expansion, the impact of the pandemic on the industry, and Vittorio’s advice on handling stress and ensuring efficiency. Vittorio also shares exciting new ventures, including international expansions and innovations in retail food products.

The episode is a treasure trove of insights for anyone passionate about the hospitality industry.

00:00 Introduction to the Hospitality Mentor Podcast

00:37 Meet Vittorio Assaf: Founder of Serafina Group

00:59 Vittorio's First Steps in Hospitality

03:04 From Stockbroker to Restaurateur

07:37 The Birth of Serafina

12:17 Navigating Early Challenges and Successes

22:16 Handling Restaurant Stress and Team Management

27:14 Expansion and the Second Location

35:45 The Hype of a Crazy Place

36:26 Expanding the Restaurant Empire

36:58 Maintaining Quality and Standards

38:02 Advice for Aspiring Restaurateurs

39:51 Challenges in the Restaurant Industry

40:58 International Ventures and New Projects

44:02 Impact of the Pandemic on Business

46:11 Rising Costs and Economic Pressures

54:04 Technological Innovations in Restaurants

01:04:04 Final Thoughts and Advice

In this episode of the Hospitality Mentor Podcast, host Steve Turk interviews Scott Colebourne, the founder of PICKLESTARS. Scott shares his unconventional journey from growing up in rural New Zealand, where he developed a passion for tennis, to becoming the CEO of Cliff Drysdale Management and now venturing into pickleball consulting. He discusses his experiences and challenges in the hospitality and sports industries, the growth of pickleball, and the innovative services PICKLESTARS offers to hotels and resorts. Scott offers valuable insights into leadership, career development, and the importance of taking risks to explore new opportunities.

00:00 Introduction to the Hospitality Mentor Podcast

00:35 Meet Scott Colebourne : Founder of PICKLESTARS

01:33 Understanding Pickleball and Other Racket Sports

03:01 Scott's Early Journey in Racket Sports

04:44 From New Zealand to the USA: Scott's College and Backpacking Adventures

08:37 Building a Career in Tennis Coaching

10:53 Leadership and Growth at Cliff Drysdale Management

12:50 Expanding Horizons: From Vermont to Florida

16:12 Managing Multiple Resorts: Strategies and Challenges

16:35 The Importance of High Standards and Feedback

18:02 Career Progression and Family Support

18:46 Transition to Texas and New Responsibilities

19:54 Reaching the CEO Level: Reflections and Responsibilities

21:46 Entrepreneurial Journey and New Ventures

23:19 Launching PICKLESTARS: From Concept to Reality

25:29 Consulting for Pickleball in Hospitality

31:05 Advice for Aspiring Professionals

32:24 Conclusion and Contact Information

In this episode of the Hospitality Mentor Podcast, host Steve Turk welcomes back James Ferguson, the Corporate Director of Culture for the Wurzak Hotel Group, for his second appearance on the show.

They discuss James' inspiring journey in hospitality, from starting at the front desk to writing his book, 'The Confetti Culture Playbook,' and overcoming cancer. James shares insights into his unique role in shaping company culture, strategies for engaging employees, and the importance of celebrating positive actions.

They also talk about the challenges of opening a new hotel and effective recruitment practices. James offers valuable advice on creating a lasting impact in the hospitality industry through innovative cultural initiatives.

00:00 Introduction to the Hospitality Mentor Podcast

00:31 Welcoming Back James Ferguson

01:19 James Ferguson's Journey and Achievements

02:46 Role and Responsibilities of a Director of Culture

03:52 Building and Sustaining Company Culture

05:24 Innovative Recruitment and Retention Strategies

12:39 Opening a New Hotel Amidst Challenges

16:51 Daily Life and Responsibilities in the Role

28:17 Insights on Writing and Publishing a Book

33:42 Conclusion and Final Thoughts

in this episode of the Hospitality Mentor Podcast, host Steve Turk interviews Eric D. Moeller, founder and CEO of Freewyld, a boutique hospitality brand specializing in design-forward cabins located in nature-rich destinations. Eric shares his unique journey from a construction and real estate background to discovering his passion for hospitality through Airbnb.

They discuss the founding of Freewyld, which aims to provide an immersive nature experience by helping travelers disconnect from technology. Eric talks about the company's initial success, plans for expansion, and the importance of surrounding oneself with growth-oriented individuals. The episode also delves into the nitty-gritty of balancing technology with hospitality services to create unforgettable guest experiences.

00:00 Introduction to the Hospitality Mentor Podcast

00:41 Meet Eric D. Moeller: Founder and CEO of Freewild

02:05 Eric's Journey: From Real Estate to Hospitality

04:40 Discovering Airbnb and the Short-Term Rental Business

10:20 Scaling the Business and Transitioning to Education

15:23 The Power of Masterminds and Networking

21:01 The Birth of Freewild: A Vision for Hospitality

26:10 Reflecting on Technology's Impact

28:28 The Free Wild Concept

30:01 Starting the Free Wild Journey

31:44 Building the First Property

36:24 Merging Hospitality and Short-Term Rentals

43:40 Future Growth and Vision

46:00 Advice for Aspiring Entrepreneurs

48:17 Conclusion and Contact Information

Join Steve Turk on this captivating episode of The Hospitality Mentor Podcast as he sits down with Vanessa James, CEO and founder of VJ Media, and the visionary behind Food, Wine and Fete. Vanessa shares her incredible journey from aspiring sports broadcaster to becoming a dynamic force in the media and events industry. Discover how she navigated her career, overcame challenges, and successfully built her own brand, all while staying true to her Caribbean roots. Whether you're an aspiring entrepreneur, a media enthusiast, or just love a good success story, this episode is packed with insights, tips, and inspiration.

[00:00:00] Introduction:

• Steve Turk introduces Vanessa James, CEO and founder of VJ Media and Food, Wine and Fete.

[00:01:00] Early Beginnings:

• Vanessa’s early aspiration to become a sports broadcaster inspired by Robin Roberts.
• Her move from Trinidad to the US and initial love for football.

[00:03:00] Transition to Radio:

• Vanessa’s start as a receptionist at Clear Channel (now iHeart Radio).
• Her progression to becoming the first female program director in her market.

[00:08:00] Career Growth in Tallahassee:

• Details on Vanessa’s roles and responsibilities in Tallahassee.
• Balancing multiple jobs and gaining corporate radio experience.

[00:10:00] Move to Miami:

• Vanessa’s strategic move to Miami to further her career.
• Working at the Sun Sentinel and transitioning back to radio.

[00:13:00] Entrepreneurial Leap:

• The pivotal layoff that led Vanessa to start Vanessa James Media.
• Building a voiceover business and securing initial clients.

[00:19:00] Building a Brand:

• Strategies Vanessa used to grow VJ Media.
• The importance of networking and maintaining professional relationships.

[00:25:00] Event Production:

• Creation and success of BJ Media Mixology.
• Launching Food Wine and FET, an all-inclusive Caribbean celebration.

[00:30:00] Advice for Aspiring Professionals:

• Key advice for young professionals entering the industry.
• Importance of being reliable, trusting your gut, and valuing collaboration.

[00:40:00] Future Plans:

• Vanessa’s vision for the future of her events and business.
• Excitement for upcoming Food Wine and FET events and other projects.

[00:43:00] Conclusion:

• Steve Turk’s appreciation for Vanessa’s insights and contributions.
• Vanessa’s final thoughts and encouragement for listeners.

[00:45:00] Professional Sign-off:

• Vanessa James provides a professional sign-off for the podcast.

[00:46:00] Sponsor Message:

• Steve Turk mentions Biscayne Coffee, the episode's sponsor, and their mission to preserve Biscayne Bay.

Listeners can tune into The Hospitality Mentor Podcast on all major streaming platforms and YouTube. For more information, visit Vanessa James Media's website and follow her on social media platforms.

Today we're doing a crossover episode and sharing my other podcast. I do with my co-host Victor Feria called Tangy Talks. I hope you enjoy it.

Welcome to Episode 16 of Tangy Talks! In this episode, Steve Turk and Victor Feria share their summer strategies and insights into managing the hospitality business during South Florida's slower season. They discuss team appreciation, the rise of midterm rentals, revenue management tips, and industry challenges. Plus, exciting news about sponsoring a local fighter and the upcoming Hospitality Mentor networking event. Don't miss out!

Chapters:

• [00:00] Introduction
• Steve and Victor kick off the episode with a light-hearted chat about their journey to becoming a top podcast and their plans for a team outing at Top Golf.
• [01:00] Team Appreciation and Leadership
• Discussion on the importance of showing appreciation to the team, especially after a busy first half of the year. Strategies for team engagement and celebrating hard work.
• [02:00] Navigating Slow Season in South Florida
• Insights into managing the slower summer season in South Florida, including the impact of current events, politics, and inflation on travel and hospitality.
• [04:00] Revenue Management Tips
• Victor shares revenue management strategies, emphasizing the importance of early planning and adjusting amenities to maintain profitability during slower periods.
• [06:00] Industry News: Vacasa Layoffs
• Analysis of Vacasa's recent layoffs and what it means for the vacation rental industry. Lessons learned and advice for property owners and managers.
• [09:00] Long-Term vs. Short-Term Rentals
• Discussion on the rising trend of long-term rentals and the flexibility of the hybrid model to adapt to market changes. Pros and cons of different rental strategies.
• [11:00] Owner Relations and Communication
• The importance of maintaining good relationships with property owners and ensuring transparency and communication. How Tangy Management prioritizes owner experience.
• [13:00] Midterm Rentals: The New Trend
• Exploration of the growing demand for midterm rentals, especially in light of upcoming events like the FIFA World Cup. Benefits of offering flexible rental options.
• [15:00] Personal Experiences with Midterm Rentals
• Steve and Victor discuss their personal thoughts on living in different locations for extended periods and the logistical considerations for midterm stays.
• [18:00] Tangy Management's Approach to Slow Season
• Strategies Tangy Management employs to navigate the slow season, including competitive pricing, team planning, and maintaining core team members.
• [21:00] Market Analysis and Competitor Insights
• How Tangy Management analyzes market trends and competitor pricing to stay competitive during the slower months.
• [23:00] Preparing Owners for Slow Season
• Advice for property owners on preparing for the slow season, including setting realistic expectations and being flexible with rental rates.
• [26:00] Creative Revenue Solutions
• Exploring additional revenue streams for vacation rentals, such as offering extra services and events to guests.
• [28:00] Upcoming Events and Sponsorships
• Announcement of the July 10th Hospitality Mentor networking event and the sponsorship of local fighter Christian Esquilin.
• [30:00] Wrap-Up and Sign-Off
• Steve and Victor close the episode with a reminder about the upcoming event and a friendly challenge for their Top Golf outing.

In this episode of The Hospitality Mentor Podcast, host Steve Turk sits down with Mauro Pinho, Vice President of Sales and Marketing at the Acqualina Resort. Mauro shares his incredible journey from waiting tables to becoming a leader in luxury hospitality. Discover the key moments and relationships that shaped his career, the challenges and rewards of working at world-renowned properties, and his insights on the future of hospitality marketing. Whether you're a seasoned professional or just starting in the industry, Mauro's story will inspire and motivate you to pursue your passion in hospitality.

00:00 - Introduction

• Steve Turk welcomes listeners to The Hospitality Mentor Podcast.
• Introduction of Mauro Pinho, Vice President of Sales and Marketing at the Acqualina Resort.

02:00 - Early Beginnings

• Mauro discusses his first job in hospitality, waiting tables, and how it shaped his perspective on the industry.
• His transition to a sales manager role at the Fasano Hotel in Sao Paulo.

08:00 - Career Growth

• Mauro’s experiences and growth at the Fasano Hotel.
• The importance of curiosity and going beyond job descriptions.

12:00 - Transition to St. Regis

• The cultural shock and differences between working at Fasano and St. Regis.
• The importance of structure and processes in large hospitality chains.

17:00 - Knowing Yourself

• Mauro’s advice on understanding your professional needs and finding the right fit in the hospitality industry.

19:00 - Joining Aqualina Resort

• Mauro’s decision to join Aqualina Resort after an inspiring conversation with Deborah Yeager.
• The importance of creativity and innovation in his role.

24:00 - Building Relationships

• The significance of networking and maintaining professional relationships in the hospitality industry.

27:00 - Embracing Technology

• Mauro’s views on using AI and technology to enhance the customer journey and improve efficiency.

30:00 - Conferences and Influencers

• The role of conferences and social media influencers in hospitality marketing.
• How Aqualina integrates these strategies to build its brand.

33:00 - Exciting Projects at Aqualina

• Upcoming renovations and projects at Aqualina Resort.
• Mauro’s excitement for the future and ongoing growth of the resort.

38:00 - Advice to Young Professionals

• Mauro’s advice to young hospitality professionals: focus on people and relationships.

41:00 - Closing Remarks

• Steve Turk wraps up the episode and thanks Mauro for sharing his story.
• Information on how to connect with Mauro Pinho.

42:00 - Sponsor Message

• Biscayne Coffee: Enjoy delicious coffee roasted in Miami while helping save Biscayne Bay. Use promo code MENTOR for 10% off your first order at BiscayneCoffee.com.

• Subscribe to The Hospitality Mentor Podcast for more inspiring stories from top hospitality professionals.

Episode Overview:

In this special crossover episode, Steve Turk, founder of The Hospitality Mentor, joins David Arraya on the Conscious Hospitality Podcast. Steve shares his journey from his early days as a cabana boy to becoming a renowned leader in the hospitality industry. With stories from iconic hotels like Lowe’s, Mandarin Oriental, and Trump Doral, Steve provides valuable insights into leadership, resilience, and finding passion in your work.

Key Highlights:

• Introduction: Steve and David discuss their long-standing friendship and the excitement of this crossover episode.
• Starting with Gratitude: David emphasizes the importance of gratitude and asks Steve what he is grateful for today.
• Early Life and Career Beginnings: Steve talks about his childhood in Miami, his diverse cultural background, and his early competitive nature.
• Discovering Hospitality: Steve shares how his father’s career as an attorney for major hotels influenced his interest in hospitality.
• Career Milestones: From his first job at Lowe’s Miami Beach Hotel to executive positions at renowned hotels like Mandarin Oriental and Delano.
• Challenges and Resilience: Steve recounts pivotal moments, including overcoming difficult leadership challenges and learning from setbacks.
• The Entrepreneurial Leap: The story behind Steve’s successful staffing company, the decision to sell it, and lessons learned about passion versus opportunity.
• Returning to Hospitality: Steve’s return to the hotel industry, his renewed passion for team-building, and his innovative approaches to leadership.
• Pandemic Reflections: How the COVID-19 pandemic reshaped Steve’s perspective on work-life balance and led to new entrepreneurial ventures.
• The Hospitality Mentor: Steve discusses the creation of The Hospitality Mentor, his goals for inspiring the next generation of hospitality professionals, and his thoughts on the future of the industry.

Takeaways for Listeners:

• Importance of Gratitude: Starting each day with gratitude can ground you and provide clarity in challenging times.
• Leadership Lessons: Effective leadership involves understanding and motivating diverse teams, and the power of regular one-on-one meetings.
• Entrepreneurial Insights: The balance between passion and opportunity, and the importance of staying true to your values.
• Resilience and Adaptability: How to navigate career challenges and make strategic decisions that align with your long-term goals.
• Work-Life Balance: The significance of balancing professional ambition with personal life, especially in times of crisis.

Quotes from the Episode:

• “When you’re grateful for things, you realize we have so much more than so many other people around the world.” – Steve Turk
• “Don’t be afraid to taste different things. If you want to move up, you’ve got to try different places.” – Steve Turk
• “This industry is one of the few where you can really start at the bottom and end up at the top, no matter what your education level is.” – Steve Turk

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