For The STR Data Lab’s three-year anniversary, Jamie Lane sits down with AirDNA and Uplisting CEO Rohit Bezewada for an inside look at how the company—and the short-term rental industry—are evolving. From scaling Uber and leading M&A at JP Morgan to building AirDNA’s next chapter, Rohit shares lessons on data-driven growth, leadership, and innovation in the STR tech ecosystem.

This conversation dives deep into what it takes to build trust in data, how AirDNA is expanding beyond analytics into operations, and why Rohit himself is buying a short-term rental to experience the products firsthand. He also pulls back the curtain on what’s next for hosts—AI-powered tools, smarter revenue management, and a simpler, more connected tech stack for every investor and property manager.

You’ll walk away with a front-row view of the forces shaping the STR industry—from consolidation to AI—and a better understanding of where opportunity lies for hosts ready to level up. Don’t miss this behind-the-scenes look at the future of AirDNA and short-term rentals.

Key Takeaways

• Data as a mindset: Rohit’s biggest lesson from Uber—never make decisions based on anecdotes; measure everything.

• The future is integrated: AirDNA is moving beyond data insights to operational tools that help hosts manage and scale.

• AI in action: Expect agent-style assistants that help hosts underwrite, price, and operate properties automatically.

• Power to the “long tail”: Most STR hosts don’t use PMS tools—AirDNA aims to serve this group with simple, trustworthy software.

• Consolidation is coming: The STR tech space will mature fast, and the winners will have data, distribution, and customer trust.

Sign up for AirDNA for FREE 👇

https://bit.ly/4osgoc9

—————

Connect with Jamie on social media

LinkedIn: https://www.linkedin.com/in/jamiehlane/  

Twitter: https://twitter.com/Jamie_Lane

—————

Connect with Scott on social media

LinkedIn: https://www.linkedin.com/in/sagescott

—————

Connect with AirDNA on social media:

Instagram: https://instagram.com/airdna.co

LinkedIn: https://www.linkedin.com/company/airdna/

Twitter: https://twitter.com/airdna

TikTok: https://www.tiktok.com/@airdna.co

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Episode 156

What happens in Vegas doesn’t stay in Vegas this time. Jamie Lane and Scott Sage are back from the VRMA conference with powerful insights shaping the future of short-term rentals—from the rise of AI tools to why “national is dead and local is king.” They unpack the data behind what’s really driving property manager success today—and what’s holding others back.

In this episode, Jamie reveals new AirDNA research showing a major divide between top-performing property managers and the rest: those with review scores above 4.7 are keeping clients, while those below are losing nearly a quarter of their portfolio. They also explore why small, hyper-local co-hosts are thriving while national brands stall, and how a well-designed loyalty program can win repeat guests without relying on Airbnb or Vrbo.

Later, they dig into the latest STR data—muted summer demand, shifting guest behavior, and the surprising 40% surge in New Year’s bookings driven by holiday timing. Plus: a PSA every host using a PMS on Airbnb needs to hear before October 27th.

Key Takeaways

• AI is already transforming hosting: Innovative tools are boosting communication scores and guest experiences, even before Airbnb or Vrbo roll out their own versions.

• The 4.7 Rule: Property managers with review scores below 4.7 now face double the churn rate (24%) of top performers—quality is retention.

• Local > National: Hyper-local operators managing 6–20 properties are growing fastest, proving proximity and personal touch beat big-brand scale.

• DIY Loyalty Works: Local managers can build profitable loyalty programs that attract repeat guests—no need to wait for OTA initiatives.

• Holiday & Market Insights: Expect strong end-of-year demand, a 40% New Year’s Eve surge, and higher bookings in World Cup host cities next summer.

Sign up for AirDNA for FREE 👇

https://bit.ly/45bfb1c

—————

Connect with Jamie on social media

LinkedIn: https://www.linkedin.com/in/jamiehlane/  

Twitter: https://twitter.com/Jamie_Lane

—————

Connect with Scott on social media

LinkedIn: https://www.linkedin.com/in/sagescott

—————

Connect with AirDNA on social media:

Instagram: https://instagram.com/airdna.co

LinkedIn: https://www.linkedin.com/company/airdna/

Twitter: https://twitter.com/airdna

TikTok: https://www.tiktok.com/@airdna.co

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Episode 155

What if scaling your vacation rental business could actually hurt your bottom line? This week, Jamie Lane sits down with Ashley Ching, founder and CEO of Inhaven, to unpack her research on why national hospitality management companies—from Vacasa to Ambridge—have repeatedly failed to scale successfully. Together, they dive into the structural challenges of the short-term rental industry and uncover why “bigger” doesn’t always mean “better.”

Ashley shares insights from hundreds of executive interviews across hotels, restaurants, and vacation rentals, revealing five key pillars that separate thriving, sustainable property managers from those that crumble under complexity. From the myth of economies of scale to the power of local operations and curated portfolios, this episode is a must-listen for any STR professional who wants to grow smarter—not just larger.

Whether you manage 10 homes or 1,000, this conversation reframes how you think about profitability, service, and scale—and what true success in hospitality really looks like. You don’t want to miss this episode.

Key Takeaways

• Bigger isn’t better: Hospitality is a labor-driven business, not a production line—growth often brings higher costs and lower margins.

• Curate your portfolio: The most successful managers focus on quality over quantity, offboarding “bad” properties that drain time and profit.

• Stay local: Empowering on-the-ground teams and decision-makers leads to stronger operations and better guest experiences.

• Choose owners wisely: Aligning with the right owners is as crucial as choosing the right homes.

• Pick your focus: You can prioritize service, scale, or profitability—but not all three at once.

Sign up for AirDNA for FREE 👇

https://bit.ly/411Sk5J

—————

Connect with Jamie on social media

LinkedIn: https://www.linkedin.com/in/jamiehlane/  

Twitter: https://twitter.com/Jamie_Lane

—————

Connect with Scott on social media

LinkedIn: https://www.linkedin.com/in/sagescott

—————

Connect with AirDNA on social media:

Instagram: https://instagram.com/airdna.co

LinkedIn: https://www.linkedin.com/company/airdna/

Twitter: https://twitter.com/airdna

TikTok: https://www.tiktok.com/@airdna.co

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Episode 154

Key Takeaways

The vacation rental landscape is evolving fast — and Vrbo’s taking bold steps to redefine what “success” means in this new era. In this episode, Jamie Lane sits down with Tim Rosolio, VP of Vacation Rental Partnerships at Expedia Group, to explore how Vrbo is prioritizing quality over quantity, building stronger demand through Expedia’s massive network, and integrating cutting-edge AI tools to improve the booking journey for guests and hosts alike.

Tim shares an inside look at Vrbo’s journey from HomeAway’s early subscription days to today’s global platform, explaining how the industry’s supply boom has reshaped what travelers expect — and what property managers need to deliver. From AI-powered review summaries to the “One Key” loyalty program bridging hotels and vacation rentals, this conversation unpacks the biggest levers shaping the next phase of STR growth.

Whether you’re managing one property or a thousand, you’ll walk away with insights to future-proof your business in an increasingly competitive market.

Don’t miss this one — it’s packed with an insider's perspective you won’t find anywhere else.

Key Takeaways

• 🏠 Quality is the new growth metric: Vrbo is focusing less on adding listings and more on ensuring consistent, high-quality guest experiences.

• 🌍 Expedia integration is expanding demand: Vacation rentals are now surfacing across Expedia’s B2B and brand ecosystem, from Delta to AmEx Travel.

• 💳 Vrbo Payments opens new opportunities: Opting in allows hosts to tap into global distribution networks while simplifying transactions.

• 🤖 AI is transforming the traveler journey: From review summaries to search partnerships with Perplexity, AI is boosting discovery and conversion.

• 💡 Loyalty meets vacation rentals: The One Key program connects hotel and STR bookings, attracting new guests who can “burn” points on vacation homes.

  
  

Sign up for AirDNA for FREE 👇

https://bit.ly/45enjOz

—————

Connect with Jamie on social media

LinkedIn: https://www.linkedin.com/in/jamiehlane/  

Twitter: https://twitter.com/Jamie_Lane

—————

Connect with Scott on social media

LinkedIn: https://www.linkedin.com/in/sagescott

—————

Connect with AirDNA on social media:

Instagram: https://instagram.com/airdna.co

LinkedIn: https://www.linkedin.com/company/airdna/

Twitter: https://twitter.com/airdna

TikTok: https://www.tiktok.com/@airdna.co

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Episode 153

Every host dreams of more direct bookings—but few have cracked the code like Brittany Magsig of Mountain Mama Cabins. In this episode, Jamie Lane dives into Brittany’s journey from buying her first Smoky Mountain cabin during COVID to becoming a social media powerhouse who now drives the majority of her reservations directly through her own channels.

Brittany shares how she turned TikTok and Instagram into engines of trust, loyalty, and bookings—while also balancing the challenges of being both an influencer and a host. She explains what types of content actually convert, how to build lasting guest relationships, and why consistency matters more than perfection.

If you’ve ever wondered how to move beyond pretty property photos and really make social work for your short-term rental, this conversation will spark new ideas you can put into practice right away. You don’t want to miss this episode!

What You’ll Learn in This Episode:

• How Brittany built a loyal following that drives 60%+ direct bookings

• The content strategies that actually attract guests (and what to avoid)

• Why showing your face builds trust faster than polished photos

• Tips for handling viral content, controversy, and guest perceptions

• Actionable first steps to start posting consistently—even if you’re camera shy

  
  

Sign up for AirDNA for FREE 👇

https://bit.ly/3HtCv0X

—————

Connect with Jamie on social media

LinkedIn: https://www.linkedin.com/in/jamiehlane/  

Twitter: https://twitter.com/Jamie_Lane

—————

Connect with Scott on social media

LinkedIn: https://www.linkedin.com/in/sagescott

—————

Connect with AirDNA on social media:

Instagram: https://instagram.com/airdna.co

LinkedIn: https://www.linkedin.com/company/airdna/

Twitter: https://twitter.com/airdna

TikTok: https://www.tiktok.com/@airdna.co

—————

The short-term rental world is shifting fast—and this week’s episode breaks down what hosts and property managers need to know to stay ahead. Fresh from the Expedia + VRBO product launch in Austin, Jamie Lane and Scott Sage share the latest innovations rolling out to help drive bookings, improve guest experience, and reward quality operators. From AI-powered guest review summaries to new distribution channels across Expedia’s B2B network, these changes could reshape how your listings perform.

But that’s just the start. Jamie and Scott also dig into the Fed’s latest interest rate moves, why mortgage rates aren’t falling as quickly as you might expect, and what that means for STR investors. They then zoom into the data: summer performance trends, where occupancy is softening, and why luxury and coastal markets are holding strong while budget and urban listings feel the squeeze.

If you want to understand where demand is heading this fall and how to position your business for success in 2025, this is the episode to hear. You don’t want to miss it!

What You’ll Learn in This Episode:

• VRBO’s quality push: More listings will be removed if they don’t meet guest expectations—high-quality operators win.

• AI comes to STR platforms: Expect automated guest review summaries, Q&A boxes, and property highlights designed to boost conversions.

• Fed rate cuts = mixed signals: Lower federal funds rates haven’t translated to cheaper mortgages yet; recession risk looms.

• Summer recap: Demand grew modestly, RevPAR hit a post-COVID high, but 34 of the top 50 markets saw occupancy declines.

• The bifurcation trend: Luxury and coastal/mountain markets are performing well, while budget and urban/suburban listings struggle.

Sign up for AirDNA for FREE 👇

https://bit.ly/41039p1

       —————

Connect with Jamie on social media

LinkedIn: https://www.linkedin.com/in/jamiehlane/  

Twitter: https://twitter.com/Jamie_Lane

—————

Connect with Scott on social media

LinkedIn: https://www.linkedin.com/in/sagescott

—————

Connect with AirDNA on social media:

Instagram: https://instagram.com/airdna.co

LinkedIn: https://www.linkedin.com/company/airdna/

Twitter: https://twitter.com/airdna

TikTok: https://www.tiktok.com/@airdna.co

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Episode 151

Is moving from short-term rentals into boutique hotels the natural next step for savvy investors? In this episode, Jamie Lane sits down with James Savier, SVP at CBRE Hotels, to explore why more STR operators are eyeing boutique hotel ownership—and what it really takes to succeed.

Hotels may seem like an entirely different ballgame, but as James explains, the leap isn’t as far as you might think. From financing options and valuation differences to building brands that actually command loyalty, this conversation demystifies how STR experience can translate into hotel investment. You’ll also hear candid insights on common mistakes, hidden opportunities, and why timing matters more than ever in today’s market.

If you’ve ever wondered whether boutique hotels could be your next big play, this episode will open your eyes. You don’t want to miss it!

What You’ll Learn in This Episode:

• Why many STR investors see boutique hotels as the next logical step.

• How hotels are valued differently from rental portfolios—and why that matters for your exit strategy.

• The financing tools available for hotel buyers (and how they compare to STR loans).

• The role of branding, guest experience, and scale in boutique hotel success.

• Common pitfalls first-time hotel investors make—and how to avoid them.

Sign up for AirDNA for FREE 👇

https://bit.ly/45rmuRg

       —————

Connect with Jamie on social media

LinkedIn: https://www.linkedin.com/in/jamiehlane/  

Twitter: https://twitter.com/Jamie_Lane

—————

Connect with Scott on social media

LinkedIn: https://www.linkedin.com/in/sagescott

—————

Connect with AirDNA on social media:

Instagram: https://instagram.com/airdna.co

LinkedIn: https://www.linkedin.com/company/airdna/

Twitter: https://twitter.com/airdna

TikTok: https://www.tiktok.com/@airdna.co

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Episode 150

Former Vacasa founder and now Fairly CEO, Eric Breon, joins Jamie Lane to unpack what’s actually driving bookings today—and why reviews now beat everything but rock-bottom pricing. Eric explains how the playing field shifted: pro photos, yield tools, and channel distribution are table stakes; sustained growth comes from a flywheel of 5-star guest experiences that boost ranking, conversion, and RevPAR. He also makes a provocative case that vacation-rental operations suffer diseconomies of scale—and outlines a model that blends centralized automation with hyper-local caretakers who know each home inside and out.

You’ll hear how Fairly separates “guest care” from “back office” to keep teams small, responsive, and review-obsessed while still benefiting from sophisticated distribution, accounting, and pricing. Eric shares candid lessons from scaling Vacasa, why they’re building tech in-house (despite the cost), and where AI helps today (automation, comms assist) versus where human judgment still wins (on-the-ground knowledge and onboarding).

Here are the practical takeaways you can use now:

• Treat reviews as your core growth channel: a 4.9+ average materially lifts RevPAR and ranking, creating a compounding advantage.

• Centralize what software does best (pricing rules, taxes, distribution, smart locks, messaging templates) and localize what guests feel (cleanliness, quick fixes, clear answers).

• Price strategy should reflect owner goals: “hold high” for personal-use homes vs. “fill Tuesdays” for pure investments—your system should support both.

• Start strong on launch: design, amenities, and first-wave reviews set your long-term trajectory.

• Direct vs. OTA is a balance: repeat guests lock in future seasons, but channel conversion still matters for momentum.

Don't miss this episode!

Sign up for AirDNA for FREE 👇

https://bit.ly/46Ssd4X

————

Connect with Eric on social media

LinkedIn: https://www.linkedin.com/in/ericbreon/
—————

Connect with Jamie on social media

LinkedIn: https://www.linkedin.com/in/jamiehlane/

Twitter: https://twitter.com/Jamie_Lane

—————

Connect with Scott on social media

LinkedIn: https://www.linkedin.com/in/sagescott

—————

Connect with AirDNA on social media:

Instagram: https://instagram.com/airdna.co

LinkedIn: https://www.linkedin.com/company/airdna/

Twitter: https://twitter.com/airdna

TikTok: https://www.tiktok.com/@airdna.co

Episode 149

France is the world’s most-visited country—and one of the hottest STR markets. In this episode of the STR Data Lab, Jamie Lane sits down with Louis Andrews, Director and President of OVO Network, to unpack how the French market works today and where it’s headed next.

Louis explains OVO’s software-first model (their own PMS + direct booking platform) and why 75–80% of their bookings come direct. We dig into how they maintain a 4.8+ review score at scale without handling on-the-ground ops, what makes French demand unique (heavy domestic travel, car and rail trips, repeat family holidays), and how new regulations are reshaping urban vs. leisure destinations. Louis also shares the economics behind OVO’s approach (a distribution fee on direct bookings), the curation bar for five-star chalets, and the biggest competitive threat he sees on the horizon: increasingly automated PMS tools.

What you’ll learn

• How France books: A culture of domestic, family, drive-to travel—and why mountains keep winning.

• Direct booking at scale: OVO’s tech stack, SEO/digital strategy, and the data advantages of owning the funnel.

• Quality > quantity: Curating only five-star-worthy homes and training local concierges to protect guest experience.

• Profit model: Why charging a distribution fee on direct reservations changes the unit economics.

• Market outlook: Supply saturation post-COVID, tighter rules in cities, and why PMS automation may disrupt PMs.

This episode is for hosts, PMs, and investors eyeing Europe—especially anyone curious how to drive direct bookings, keep reviews high, and navigate France’s evolving regulatory landscape.

You don’t want to miss this episode!

~~~~

Signup for AirDNA for FREE👇

https://bit.ly/45sRDUh

~~~~

Connect with Jamie on LinkedIn and Twitter: 

LinkedIn: https://www.linkedin.com/in/jamiehlane/ 

Twitter: https://twitter.com/Jamie_Lane 

~~~~

Connect with Scott on LinkedIn: 

LinkedIn: https://www.linkedin.com/in/sagescott

~~~~

Connect with AirDNA on LinkedIn, Twitter, TikTok, and Instagram:

LinkedIn: https://www.linkedin.com/company/airdna/  

Twitter: https://twitter.com/airdna 

TikTok: https://www.tiktok.com/@airdna.co 

Instagram: https://instagram.com/airdna.co 

Episode 148

In this episode of the STR Data Lab, host Jamie Lane, Chief Economist at AirDNA, interviews Will Risbourg, owner of Two Casitas, a vacation rental company in Santa Fe. Two Casitas, founded in 1998, is a family business that started with two guesthouses and has grown to over 100 listings, maintaining a 4.93 rating with thousands of reviews. 

Will discusses the company’s history, their focus on customer service, and their early adoption of online short-term rentals before platforms like Airbnb became popular. He attributes their success to proactive guest communication and a strong partnership with Estela's Cleaning Services, stressing the importance of quality cleaners in maintaining high standards. The company navigates challenges such as older property maintenance, local regulatory issues, and economic fluctuations. Despite these challenges, Two Casitas has achieved organic growth through their dedication to providing exceptional guest experiences, which in turn attracts new homeowners to their portfolio. 

Will also explains the company’s cautious approach to expansion, considering the unique advantages Santa Fe offers, such as less economic sensitivity and compact geography, making it a favorable market for short-term rentals. Additionally, they utilize tools like Breezeway for guest communication and Beyond for dynamic pricing. Throughout the interview, Will emphasizes that true dedication to quality service is vital for sustainable growth in the vacation rental industry.

You don’t want to miss this episode!

~~~~

Signup for AirDNA for FREE👇

https://bit.ly/3UoOgsv

~~~~

Connect with Jamie on LinkedIn and Twitter: 

LinkedIn: https://www.linkedin.com/in/jamiehlane/ 

Twitter: https://twitter.com/Jamie_Lane 

~~~~

Connect with Scott on LinkedIn: 

LinkedIn: https://www.linkedin.com/in/sagescott

~~~~

Connect with AirDNA on LinkedIn, Twitter, TikTok, and Instagram:

LinkedIn: https://www.linkedin.com/company/airdna/  

Twitter: https://twitter.com/airdna 

TikTok: https://www.tiktok.com/@airdna.co 

Instagram: https://instagram.com/airdna.co 

Episode 147