In this episode of the STR Data Lab, Jamie Lane sits down with Joe and Max, founders and operators of Bach Brothers in Fredericksburg, Texas. The Bachmeiers discuss winning the AirDNA 2025 Top Property Manager Award. They share their journey into short-term rentals, starting from their first property purchase in Fredericksburg and growing to manage over a hundred listings with an impressive average rating of 4.957. 

Initially working full-time jobs in different fields, their operation diversified from being property owners to full-fledged property managers by responding to the growing market demands. They chose Fredericksburg because of its rising popularity and central location near major Texas cities, enhanced by numerous wineries and amenities. The brothers emphasize their customer-centric approach, ensuring high guest satisfaction through proactive communication and problem-solving, which has contributed to their success. 

They also discuss strategies for maintaining high ratings and scaling operations through quality checks and team empowerment. They highlight the importance of hiring the right people, acting on guest feedback, and keeping lines of communication open with property owners, ensuring transparency and trust. Discussing the challenges posed by increased competition and market fluctuations, they reveal their data-driven approach and adaptability in pricing and property enhancements. They advise new property managers to focus on reviews, hire a quality team, and concentrate on local, manageable growth. The discussion concludes with the Bachmeiers attributing their success to their dedicated team and expressing their commitment to maintaining high standards and potentially winning future accolades.

You don’t want to miss this episode!

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Episode 144