David Mortlock, the Fixed Ops Director at Sheppard Auto Group, understands the importance of building relationships with his technicians. In this episode, David covers how to manage your P&L statement while growing and keeping techs happy, the importance of getting to know your techs and their goals, and the need to prioritize the technician and service advisor relationship.

(16:55) Treating Technicians Right
(20:59) Developing Technician Career Paths
(33:42) Managing P&L While Growing Techs
(41:49) Better Explaining Pay Structures
(50:09) Technician and Service Advisor Relationship

Resources:
Register for a TechMission Local Event

WrenchWay Reverse Job Posts

Download the free WrenchWay mobile app:
App Store
Google Play

About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
[email protected] | 608.716.2122

About Our Guest:
David Mortlock
Fixed Ops Director, Sheppard Auto Group
[email protected]

Connect with us on social:

• Facebook
• Instagram
• X
• LinkedIn
• YouTube
• TikTok