If deep intel on how to develop a Customer Scorecard is what you want, then this interview with Jeff Beaumont will deliver! Jeff is someone who has spent a lot of cycles thinking critically about the topic of health scores and digital CS in general...we are the lucky ones who benefit from the knowledge he's attained.

In this episode, Jeff and I discuss the anatomy of digital motions, his key takeaways from Pulse '23, strategies for building effective customer health scores, scoring frameworks (PROVE & DEAR), among other things!

Enjoy!

Jeff's LinkedIn: https://www.linkedin.com/in/jeffbeaumont/
Jeff's Blog: https://jeffreybeaumont.com

Resources Mentioned in this Episode:

• Gainsight Pulse Recorded Sessions
• GitLab Handbook - the framework GitLab uses to measure customer health
• Podcasts
  • They Said: Real Strategies for Customer Success
  • Operations with Sean Lane
  • SaaStr Podcast
  • Customer Success Strategy with Nils Vinje
• Books
  • The Tyranny of Metrics by Jerry Z Muller
  • Parenting from the Inside Out by Daniel J Siegel and Mary Hartzell

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The Digital Customer Success Podcast is hosted by Alex Turkovic

🎬 This content was edited by Lifetime Value Media.
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