Overview

Welcome to the Building Great Experiences podcast, with your host ⁠⁠⁠⁠Drew Burdick a 15-year veteran in Customer Experience and Managing Partner at StealthX⁠⁠⁠⁠.

This is a show dedicated to sharing how brands are bringing insanely great human-centered experiences to life with strategy, design & technology.

Episode Details

In this episode, Drew interviews Jenn Grabenstetter, Consulting Director at Slalom. They explore the evolving landscape of marketing, focusing on trends beyond AI, operational challenges, the quest for personalization, and the importance of addressing digital experience debt. They discuss the shifting nature of customer loyalty, emphasizing the rise of influencer loyalty over traditional brand loyalty, and highlight the need for businesses to adapt to these changes to remain competitive. In this conversation, the speakers explore the transformative impact of AI on marketing and B2B buying processes, emphasizing the potential for hyper-targeting niche audiences and improving consumer experiences. They also discuss concerns about the erosion of critical thinking skills due to reliance on AI, and the importance of building trust through micro interactions. The conversation concludes with practical advice on focusing on neglected areas of business to enhance trust and loyalty.

Connect w/ Jenn Grabenstetter

• https://www.linkedin.com/in/jgrabenstetter/

Connect w/ Drew & StealthX

• https://www.linkedin.com/in/drewhburdick/
• ⁠https://stealthx.co

Overview

Welcome to the Building Great Experiences podcast, with your host ⁠⁠⁠⁠Drew Burdick a 15-year veteran in Customer Experience and Managing Partner at StealthX⁠⁠⁠⁠.

This is a show dedicated to sharing how brands are bringing insanely great human-centered experiences to life with strategy, design & technology.

Episode Details

In this episode, Drew interviews David Wachs, founder of Handwrytten, a company that automates the process of sending personalized handwritten notes. They discuss the importance of customer service, employee empowerment, and the impact of organizational culture on business success. They explore the value of money-back guarantees, the need for training and trust in employees, and practical strategies for enhancing customer experience. The discussion emphasizes the interconnectedness of employee satisfaction and customer satisfaction, and the necessity for businesses to adapt to changing environments.

Connect w/ David & Handwrytten

• https://www.linkedin.com/in/davidwachs/
• https://www.handwrytten.com/

Connect w/ Drew & StealthX

• https://www.linkedin.com/in/drewhburdick/
• https://www.stealthx.co/

Overview:

Welcome to the Building Great Experiences podcast, with your host ⁠⁠⁠⁠Drew Burdick a 15-year veteran in Customer Experience and Managing Partner at StealthX⁠⁠⁠⁠.

This is a show dedicated to sharing how brands are bringing insanely great human-centered experiences to life with strategy, design & technology.

Episode Details:

In this episode of the Building Great Experiences podcast, Drew sits down with Eric Gorman, Founder of Wily, to unpack why most meetings suck and what to do instead. They talk about the power of well-designed workshops, the importance of involving stakeholders early, and how great facilitation can drive faster, smarter decisions. If you're tired of sitting through meetings that go nowhere, this episode is for you.

Connect w/ Eric & Wily:

• https://www.linkedin.com/in/ericjgorman/
• https://www.wearewily.com/

Connect w/ Drew & StealthX:

• https://www.linkedin.com/in/drewhburdick/
• ⁠https://stealthx.co

Overview

Welcome to the Building Great Experiences podcast, with your host ⁠⁠⁠⁠Drew Burdick a 15-year veteran in Customer Experience and Managing Partner at StealthX⁠⁠⁠⁠.

This is a show dedicated to sharing how brands are bringing insanely great human-centered experiences to life with strategy, design & technology.

Episode Details

In this episode, Drew interviews Adam Iscrupe - Director of Product Design at Boatsetter.

They discuss the evolution of customer experience, the impact of AI and personalization, and the importance of trust in digital interactions. They explore practical strategies for enhancing user experiences and highlight companies that excel in customer engagement. The conversation emphasizes the need for real-time personalization, feedback loops, and empowering frontline workers to create memorable customer journeys.

Connect w/ Adam

• https://www.linkedin.com/in/adamiscrupe/

Connect w/ Drew & StealthX

• https://www.linkedin.com/in/drewhburdick/
• https://www.stealthx.co/

Overview

Welcome to the Building Great Experiences podcast, with your host ⁠⁠⁠⁠Drew Burdick a 15-year veteran in Customer Experience and Managing Partner at StealthX⁠⁠⁠⁠.

This is a show dedicated to sharing how brands are bringing insanely great human-centered experiences to life with strategy, design & technology.

Episode Details

In this conversation, Andy Vitale shares his journey through the design industry, discussing the impact of AI on user experience and the evolving role of designers. He emphasizes the need for designers to adapt to new technologies, leverage AI as a partner, and focus on creating personalized experiences. The discussion also explores the blending of physical and digital experiences and the importance of differentiation in a saturated market.

Connect w/ Andy Vitale

• https://www.linkedin.com/in/andyvitale/
• https://www.andyvitale.com/

Connect w/ Drew & StealthX

• https://www.linkedin.com/in/drewhburdick/
• https://www.stealthx.co/

Welcome to the Building Great Experiences podcast, with your host ⁠⁠⁠⁠Drew Burdick a 15-year veteran in Customer Experience and Managing Partner at StealthX⁠⁠⁠⁠.

This is a show dedicated to sharing how brands are bringing insanely great human-centered experiences to life with strategy, design & technology.

Episode Details:

In this episode, Drew interviews Jake Heberlie - Chief Experience Officer at Rentvine. They discuss the future of customer experience and user experience, exploring the evolution of design, the impact of AI, and the importance of community. They emphasize the need for hyper-personalization and localized experiences, while also highlighting brands that are leading the way in innovative customer experiences. The conversation wraps up with practical tips for professionals looking to navigate the changing landscape of design and customer experience.

Connect w/ Jake Heberlie & Rentvine:

• https://www.linkedin.com/in/jacobheberlie/
• https://www.rentvine.com/

Connect w/ Drew & StealthX:

• https://www.linkedin.com/in/drewhburdick/
• https://www.stealthx.co/

Welcome to the Building Great Experiences podcast, with your host ⁠⁠⁠⁠Drew Burdick a 15-year veteran in Customer Experience and Managing Partner at StealthX⁠⁠⁠⁠.

This is a show dedicated to sharing how brands are bringing insanely great human-centered experiences to life with strategy, design & technology.

Episode Details:

In this episode, Drew interviews fellow StealthXer Wes Dews, Director of Engineering.

They discuss the evolving landscape of software engineering and user experience, focusing on the concept of 'experience engineering.' They explore Wes's journey into the tech industry, the importance of collaboration across teams, and how AI is transforming the prototyping process. The conversation highlights the need for software engineers to adapt to a changing environment where knowledge is less important than the ability to create value and collaborate effectively.

Connect w/ Wes:

• https://www.linkedin.com/in/wes-dews/

Connect w/ Drew & StealthX:

• https://www.linkedin.com/in/drewhburdick/
• https://www.stealthx.co/

Welcome to the Building Great Experiences podcast, with your host ⁠⁠⁠⁠Drew Burdick a 15-year veteran in Customer Experience and Managing Partner at StealthX⁠⁠⁠⁠.

This is a show dedicated to sharing how brands are bringing insanely great human-centered experiences to life with strategy, design & technology.

Episode Details:

In this episode Drew interviews Ronnie Batista, a leader in user experience design. They discuss Ronnie's journey from consulting to corporate roles, the evolving landscape of customer experience, and the importance of execution over mere ideas.

Mid-way through the episode, Ronnie flips the script and interviews Drew about the concept of being an “anti-consultancy.” They dig into why designers need to focus on practical, actionable strategies and real business results. They also explore the future of experience design, including the impact of AI and the significance of trust in the digital age.

Connect w/ Ronnie Battista

• https://www.linkedin.com/in/ronniebattista/
• https://www.ronniebattista.com/

Connect w/ Drew & StealthX:

• https://www.linkedin.com/in/drewhburdick/
• https://www.stealthx.co/

Overview:

Welcome to theBuilding Great Experiences podcast, with your host ⁠⁠⁠⁠Drew Burdick, a 15-year veteran in Customer Experience and Managing Partner at StealthX⁠⁠⁠⁠.

This is a show dedicated to sharing how brands are bringing insanely great human-centered experiences to life with strategy, design & technology.

Episode Details:

In this episode, Drew interviews Michael Vandenstockt, Principal Consultant at Veestockt. They explore how data architecture is the backbone of a great customer experience and why bad data is one of the biggest hidden problems in business today.

Michael breaks down how businesses can create a single source of truth, clean up their data, and build trust internally—because if your team doesn’t believe the numbers, they won’t act on them. They also discuss the impact of AI, automation, and personalization, and how all of these depend on structured, reliable data.

If your organization struggles with data silos, conflicting reports, or messy analytics, this episode is for you.

Connect w/ Michael Vandenstockt:

• LinkedIn
• Website

Connect w/ Drew & StealthX:

• ⁠LinkedIn
• ⁠StealthX

Overview:

Welcome to the Building Great Experiences podcast, with your host ⁠⁠⁠⁠Drew Burdick a 15-year veteran in Customer Experience and Managing Partner at StealthX⁠⁠⁠⁠.

This is a show dedicated to sharing how brands are bringing insanely great human-centered experiences to life with strategy, design & technology.

Episode Details:

In this episode, Drew interviews Madison Gates, VP of Marketing at Reliable Residential. They discuss the critical intersection of marketing and customer experience. They explore how businesses can enhance customer interactions through innovative marketing strategies, community engagement, and the importance of trust. The conversation delves into the future of marketing in the age of AI and digital content, emphasizing the need for collaboration across departments to create a seamless customer journey. Practical tips for improving customer experience are shared, along with key takeaways for business leaders.

Connect w/ Madison Gates:

Connect w/ Drew & StealthX: