Beyond the Wrench

Building Trust Between Shops & Customers


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Marc Poulsen, National Accounts Manager, shares how AutoNet TV helps shops build trust with customers and why it’s essential. Learn why showcasing ASE-certified technicians matters, the public’s misconceptions about the technician role, and the challenges of explaining maintenance and complex repairs to customers.

Check out the full video version of the podcast on YouTube!

About the Episode


Links & Resources

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About WrenchWay:

  • For Technicians & Students: wrenchway.com/solutions/technicians/
  • For Shops & Dealerships: wrenchway.com/solutions/shops/
  • For Instructors: wrenchway.com/solutions/schools/


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Beyond the WrenchBy Jay Goninen

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