Built Local

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In this episode of the Built Local Podcast, Clay Lawrence sits down with Tim, the founder of Salute the Scoop, a fast-growing pet waste removal company based in Tomball, Texas. In just 10 months, Tim has grown his business to six figures, going from scooping yards part time to ranking at the top of Google in his service area.

Tim shares his raw journey from retail burnout and military service to building a profitable home service business with five kids at home and no financial safety net. He breaks down exactly how he got his first customers, what caused him to plateau, and the marketing strategies that helped him scale past 100 recurring clients.

This conversation dives deep into Facebook ads, yard signs, door hangers, Google reviews, and why community and humility played a massive role in Tim’s success. Clay also walks through how improving Google reviews and optimizing a business name helped Salute the Scoop jump into the top of the Map Pack.

Whether you run a poop scooping business, another home service company, or you’re stuck in a job you hate, this episode delivers practical lessons, real motivation, and honest insight into what it actually takes to build a local service business from scratch.

https://salutethescoop.com/
https://www.facebook.com/profile.php?id=61567841231032

🔥 What This Episode Covers

•How Tim grew Salute the Scoop to six figures in under a year
•Leaving a commission retail job with no savings
•Starting part time and going all-in with only 10–15 customers
•The mistakes that caused an early growth plateau
•Breaking through with Facebook ads, yard signs, and door hangers
•Why real photos outperform AI ads for local services
•Learning marketing from other industries like pressure washing
•How Google reviews compound growth and inbound calls
•Ranking #2–#3 in Google Maps within months
•Using Review Harvest to automate reviews and responses
•Building a business with a mission to help veterans
•Advice for anyone stuck in a job or business plateau

⏱ Timestamps

00:00 Meet Tim from Salute the Scoop
01:10 Why he started a poop scooping business
02:45 Starting part-time while working retail
04:00 Quitting his job with only 10–15 customers
05:25 Early marketing mistakes and hitting a plateau
06:45 Discovering Jobber, Review Harvest, and community
08:35 What finally broke the growth plateau
10:20 Facebook ads lessons that actually worked
12:10 Borrowing marketing ideas from other industries
13:15 Growth goals and doubling the business
15:00 Long-term vision to hire and help veterans
17:10 Experience using Review Harvest for Google reviews
18:55 Ranking higher in Google Maps
21:15 Advice for business owners feeling stuck
22:40 Final thoughts and wrap-up

⭐️ Get More Google Reviews On Autopilot — Start Free Today: https://link.reviewharvest.com/yt 

🧲 Join our free community for 1-on-1 help getting more customers on Google: https://www.skool.com/10-minute-marketer-6759

Want an insurance agency that still answers the phone with a real human? In this episode of the Built Local Podcast, Clay sits down with Rob from Alan Duncan Agencies, a second-generation independent insurance agency in Titusville, Florida (Space Coast) that’s been serving the community for 37 years.

Rob breaks down what it takes to stay in business for decades, how they’ve grown mostly through referrals and reputation, and why Google reviews are a major lever for modern local business growth. He also shares real numbers showing how Review Harvest helped increase impressions and pageviews while reducing overall marketing spend, plus why reviews matter for team morale and employee recognition.

If you’re a local business owner looking to grow through trust, reputation, and community presence, this episode delivers real, practical insight.

https://www.allenduncan.com/
https://www.facebook.com/AllenDuncanAgenciesTitusville/

What You’ll Learn in This Episode

• How a local insurance agency has stayed profitable for 37 years
• Why human-first service beats AI, call centers, and phone trees
• How word-of-mouth and multi-generation referrals actually scale
• Why Google reviews directly impact trust, traffic, and revenue
• Real before-and-after numbers from improving online reputation
• How reviews boost employee morale and team culture
• When a lifestyle business should (and shouldn’t) focus on growth
• Why long-term businesses play the “war of attrition,” not shortcuts

⏱ Timestamps (23:48)
00:00 Human-first service (no chatbots, no phone trees)
00:16 Meet Rob + 37 years in business on Florida’s Space Coast
00:55 What Alan Duncan insures (home, auto, business, flood, more)
01:20 The origin story and how the agency started
02:24 Rob’s path: military, music, medical field, then back to insurance
04:35 How the agency grows after 37 years (mostly word of mouth)
05:13 Why Google reviews matter now more than ever
06:04 What Review Harvest does (reviews, responses, repurposing)
07:03 How Rob found Review Harvest
08:19 Human-first insurance service model explained
11:37 Where referrals actually come from
13:52 Growth plans for the next generation
14:48 Review Harvest results and traffic improvements
18:18 Simple daily review workflow
19:19 Reviews as a morale and culture tool
22:11 Long-term business advice from 37 years in operation

⭐️ Get More Google Reviews On Autopilot — Start Free Today: https://link.reviewharvest.com/yt 

🧲 Join our free community for 1-on-1 help getting more customers on Google: https://www.skool.com/10-minute-marketer-6759

In this episode of the Built Local Podcast, Clay Lawrence sits down with Glenn Ferron, franchise owner of Woofies of Space Coast, to break down how mobile pet grooming is reshaping the pet care industry — and why franchising was the right move for him.

Glenn shares his transition from corporate leadership into entrepreneurship, how a franchise coach helped him align business with personal values, and why Woofies’ mobile grooming model stands out in a crowded market. The conversation dives into customer experience, community-driven marketing, mobile grooming misconceptions, and how Google reviews have played a major role in accelerating local growth.

This episode is a must-watch for anyone considering franchising, entering the pet care industry, or building a local service business with long-term vision and systems.

About Woofies of Space Coast
Website: https://www.woofies.com/space-coast

🔥 What This Episode Covers
• Franchise vs starting from scratch
• Why mobile grooming demand keeps growing
• Community-based marketing and local events
• Customer experience as a growth advantage
• Organic Google leads and Facebook group strategy
• How Woofies doubled down on reviews with Review Harvest
• Long-term outlook for the pet care industry

⏱ Timestamps
00:00 Franchise vs starting a business
00:21 Meet Glenn from Woofies
02:03 What Woofies does
03:17 Choosing the right franchise
05:34 Mobile grooming explained
07:22 Pet care demand trends
09:49 First year of franchising
12:31 Mobile grooming misconceptions
16:32 Why customers choose mobile grooming
18:26 Standing out in a competitive market
23:11 How Woofies gets customers
28:35 Reviews before Review Harvest
30:38 Advice for new users
32:21 Future of the pet care industry
35:43 Final thoughts

⭐️ Get More Google Reviews On Autopilot — Start Free Today: https://link.reviewharvest.com/yt 

🧲 Join our free community for 1-on-1 help getting more customers on Google: https://www.skool.com/10-minute-marketer-6759

In this episode of the Built Local Podcast, Clay sits down with Campbell, owner of Junk Jockey and Bullseye Movers, to break down how a teen earning $8.50 an hour turned a simple Nextdoor post into a fast growing home service business.

Campbell shares the real story of grinding through college weekends, going all in during COVID when demand jumped 300–400%, and bringing his dad in as a 50/50 partner to help build real systems, SOPs, and structure. They also dive into why most moving companies struggle and how Bullseye wins with upfront expectations, over communication, and owning damage immediately.

You’ll also hear Campbell’s referral strategy that drives consistent leads without relying on Google Ads, plus what it’s been like using Review Harvest to rapidly grow Google reviews.

About the businesses featured:
Junk Jockey provides junk removal throughout the Atlanta area.
Bullseye Movers offers moving services across the lower 48 states, including local and long distance moves.

If you’re a home service business owner who wants to grow through better systems, referrals, and reputation, this episode is packed with practical insights you can apply immediately.

https://thejunkjockey.com/
https://www.bullseyemovers.com/
https://www.youtube.com/@UCKTIfpz0ew9VNtEDRoHq9Zg 
https://www.instagram.com/thejunkjockey/


In this episode, viewers will learn:
•How Campbell started Junk Jockey as a teenager using Nextdoor and a rented trailer
•Why COVID became the growth turning point for the business
•The biggest lesson he learned about people, culture, and managing employees
•How a strong referral system can outperform paid ads for local services
•Why most moving companies struggle and how Bullseye Movers wins with communication and integrity
•Campbell’s long term vision to build a $100M legacy company
•How Review Harvest helped rapidly increase Google reviews through review reactivation

⏱ Timestamps
00:00 – Why Campbell questioned the college path
00:31 – Intro: Junk Jockey & Bullseye Movers
01:15 – Starting junk removal at 15 with Nextdoor
02:17 – Why junk removal made sense
04:25 – Weekend grind, college, and COVID growth
06:33 – The work people never see
08:51 – Marketing without ads: referrals & networking
10:32 – Cash referral system that compounds
12:35 – Winning partners with a “first job free” play
15:00 – When it became a real business
17:04 – Biggest mistakes and growing pains
20:18 – Why expanding into moving worked
24:25 – Why moving is so stressful (and how they fix it)
29:03 – The $100M long-term vision
32:27 – Review Harvest results and reputation growth
35:43 – Final thoughts & wrap-up

⭐️ Get More Google Reviews On Autopilot — Start Free Today: https://link.reviewharvest.com/yt 

🧲 Join our free community for 1-on-1 help getting more customers on Google: https://www.skool.com/10-minute-marketer-6759

In this episode of the Built Local Podcast, Clay interviews Will from Vesta Foundation Solutions, a leader with 20+ years in foundation repair and waterproofing. Will has helped scale multiple home service companies from seven to eight figures, built high-performing teams, and created systems that keep businesses profitable even as they grow.

Will shares his path from contractor to CEO, including the hard lessons learned while scaling, managing money, leading people, and navigating the “black hole” where most service companies fail. He also talks about Construct My Future, his nonprofit that introduces students to the trades, and his latest venture, Performance.io, which helps contractors increase output and reward top performers.

Whether you're running a local home service business or scaling toward eight figures, this episode is packed with insights you won’t find anywhere else.

Website: https://www.vestafoundationsolutions.com/about-us/meet-the-team.html
Facebook: https://www.facebook.com/VestaFoundationSolutions/

🔥 What This Episode Covers

• Will’s story and how he entered the foundation industry
 • Scaling home service companies past $1M, $5M, and $10M
 • Leadership lessons that keep teams aligned
 • Why most companies fail between $3M–$5M
 • The marketing + sales strategy Will uses to grow consistently
 • “Five-mile fame” and the importance of local reputation
 • How Will scaled companies to $9M, $33M, and $77M+
 • Using performance pay to boost productivity
 • How Performance.io improves retention and culture
 • Why Gen Z is a massive advantage to the trades
 • Construct My Future and building the next generation
 • How to build a culture that attracts great employees
 • Practical advice for business owners trying to grow

⏱ Timestamps (Total: 55:30)

00:00 – Intro
 00:45 – Will’s background
 01:29 – What foundation repair is
 03:01 – Will’s origin story
 04:20 – Scaling first business to $9M
 05:47 – Growing to $77M+ in Virginia
 06:36 – Launching Vesta
 08:00 – Early challenges
 09:50 – Leadership lessons
 12:00 – Understanding financials
 14:00 – Money flow in the trades
 16:08 – Scaling without losing profit
 18:36 – Marketing strategy
 20:29 – Why local beats national
 22:42 – Will’s #1 marketing channel
 24:35 – Doubt during early Vesta growth
 26:14 – Building culture
 28:00 – Why Will loves Gen Z
 30:15 – Communicating across generations
 32:35 – Training young workers
 34:19 – Performance pay overview
 36:53 – How Performance.io works
 40:37 – Key metrics for crews
 43:55 – Productivity increases
 47:21 – Saving money with incentives
 50:09 – Other departments using performance pay
 52:00 – Construct My Future
 54:10 – Final advice
 55:30 – Closing

⭐️ Get More Google Reviews On Autopilot — Start Free Today: https://link.reviewharvest.com/yt 

🧲 Join our free community for 1-on-1 help getting more customers on Google: https://www.skool.com/10-minute-marketer-6759

Clearview Washing has become one of the most respected exterior cleaning companies in the country — but it didn’t start that way. In this episode of The Built Local Podcast, Clay sits down with co-owner Fred Hodge Jr. to unpack Clearview’s 20-year journey from a single missed window cleaning appointment to an Inc. 5000 company serving New Jersey’s most prestigious homes and commercial properties.

Fred shares how his family built Clearview from the ground up, how they learned the trade before YouTube existed, and how they evolved into a brand known for elite service, strong culture, and smart marketing. He also breaks down their shift into commercial contracts, high-end residential work, and add-on services like holiday lighting and shrink wrapping — all while keeping a 90–95% employee return rate each year.

For any home service owner who wants to scale, hire better, get off the truck, or become a real force in their local market, this episode delivers tactical, proven advice from someone who’s actually done it.

About Clearview Washing
Website: https://clearviewwashing.com/
Instagram: https://www.instagram.com/clearviewwashing/
The Process CEO (Coaching by Fred & Christine): https://www.theprocessceo.com/

🔥 What This Episode Covers

• How Clearview grew from one missed appointment into a multi-million-dollar company
• What it takes to break into high-end residential and commercial cleaning
• The hiring process that keeps nearly every employee returning year after year
• Why LinkedIn is one of Clearview’s secret weapons
• How Fred built industry relationships that unlock huge commercial bids
• When and why to add services like holiday lighting or shrink wrapping
• How Clearview maintains world-class culture as a family-run business
• Practical actions any home service owner can take to scale faster

⏱ Timestamps

00:00 – Meet Fred Hodge
00:20 – Clearview’s services & specialties
01:00 – Shrink wrap: what it is & why it works
02:14 – How Clearview started
06:40 – Family roles in the business
10:00 – Learning the trade without YouTube
12:45 – Early SEO & local marketing
15:17 – Social media strategy & LinkedIn power
17:45 – Making the Inc 5000
19:07 – Hiring, culture, and keeping great employees
23:00 – Why owners get stuck on the truck
26:10 – Clearview’s multi-step hiring system
29:22 – Working with a spouse in business
35:25 – Upgrading content, branding, and lead gen
39:37 – Commercial vs. residential breakdown
45:00 – How Clearview earned commercial contracts
48:05 – Adding new services strategically
51:10 – Fred’s advice for home service owners

⭐️ Get More Google Reviews On Autopilot — Start Free Today: https://link.reviewharvest.com/yt

🧲 Join our free community for 1-on-1 help growing on Google: https://www.skool.com/10-minute-marketer-6759

In this episode of Built Local Podcast, Clay talks with Savannah Westwood, founder of The Savvy Sitter Pet Sitting & Dog Walking in the Orlando, Florida area. With ten years in business, Savannah brings deep experience in pet care, staff training, client communication, and the major shifts in the pet industry before and after COVID.

She shares how she stumbled into pet sitting, built her reputation through referrals and consistent Google reviews, and grew a professional-level team serving Winter Garden, Windermere, and Horizon West.

Clay and Savannah cover the differences between hobbyist sitters and true professionals, pandemic pet trends, rising client expectations, certifications, meet-and-greets, safety protocols, and why overnights are declining in the industry.

Savannah also explains how she used Review Harvest to jump from ~150 reviews to over 214, and why Google reviews remain one of the strongest growth levers for local pet care businesses.

Whether you're a pet sitter, pet waste removal operator, dog walker, or local service provider, this episode offers clear insights and best practices from someone who has built a respected, in-demand brand.

Website: https://thesavvysitter.org/

Facebook: https://www.facebook.com/TheSavvySitter/

Instagram: https://www.instagram.com/thesavvysitter/

🔥 What This Episode Covers

• How Savannah transitioned from professional organizing into pet sitting
 • Why the industry moved from hobbyist gigs to professional standards
 • Pandemic pets & shifting client expectations
 • Meet-and-greets, safety checks, and behavior assessments
 • Certifications: PSI, NAPPS, CPR, and industry training
 • How customers find pet sitters (WOM, Facebook, Google)
 • Why overnight sitting is declining
 • Scaling to a staff of 8
 • Review Harvest results: 150 → 214+ reviews
 • Why Google reviews matter
 • Advice for new pet sitters
 • Building a business on reliability & repeat clients

⏱ Shortened Timestamps

00:00 – Intro to Savannah
 00:21 – Business overview & 10-year anniversary
 01:06 – Services & locations
 01:35 – Origin story
 02:29 – From organizing to pet sitting
 02:49 – Early growth & referrals
 03:03 – Why reviews = digital word-of-mouth
 03:40 – When pet sitting became a professional industry
 04:04 – Pre- & post-COVID shifts
 05:03 – Pandemic pets
 06:03 – Certifications
 07:23 – Premium pet wellness trends
 08:23 – How customers find Savannah
 09:43 – Meet-and-greet process
 11:11 – Safety & behavior checks
 12:44 – What pros notice vs hobbyists
 13:07 – Behavioral issues
 14:49 – Health & safety signs
 15:26 – Timeline of growth
 16:57 – Contractors vs employees
 17:12 – Sitting vs walking demand
 18:51 – How the industry is changing
 19:53 – Overnight care challenges
 21:01 – Why Savannah reduced overnights
 22:09 – Getting reviews pre-Review Harvest
 23:11 – Hitting 200 reviews quickly
 24:06 – Why reviews matter
 25:11 – Favorite part of Review Harvest
 26:16 – Advice for new sitters
 27:07 – Certifications & credibility
 28:03 – Closing thoughts

⭐️ Get More Google Reviews On Autopilot — Start Free Today: https://link.reviewharvest.com/yt 

🧲 Join our free community for 1-on-1 help getting more customers on Google: https://www.skool.com/10-minute-marketer-6759

In this episode of The Built Local Podcast, Clay sits down with Adam Ziegelman, the owner of Maid Brigade in San Diego County, CA, and a Review Harvest customer. Adam brings a unique background, transitioning from decades of digital marketing in global consumer brands into running a fast-growing, people-first local cleaning company.

Adam shares how Maid Brigade stands out in the residential cleaning space through safety-focused processes, deep employee care, and a culture built on gratitude. He also breaks down the realities of hiring, training, customer service, cleaning operations, and the mindset required to grow a successful home service business.

Clay and Adam dive into marketing strategy, including how Adam relearned Google Ads after 20 years, how local marketing has faster cause-and-effect cycles, and why online reviews became one of his most important competitive levers. Adam also explains how Review Harvest helped him jump from a handful of monthly reviews to more than 40 in his first month on the platform—dramatically increasing visibility and customer trust.

Whether you run a cleaning company, pressure washing business, or any home service operation, this episode is packed with practical insight into hiring, retention, marketing, customer experience, and local business leadership.

About Maid Brigade (San Diego County, CA)

Website: https://www.maidbrigade.com/ca/san-diego-county/
Facebook: https://www.facebook.com/SanDiegoCountyMaidBrigade/
Instagram: https://www.instagram.com/maidbrigadesd?utm_source=ig_web_button_share_sheet&igsh=ZDNlZDc0MzIxNw==

🔥 What This Episode Covers

• Adam’s transition from global marketing to local entrepreneurship
• Why Maid Brigade’s culture creates long-term loyalty
• How safety drives both customer happiness and employee retention
• The hardest parts of growing a cleaning company from scratch
• Relearning modern digital marketing (PPC, local ads, strategy)
• Adam’s approach to hiring and keeping great employees
• Small touches that create unforgettable customer experiences
• How they handled reviews before Review Harvest
• How Review Harvest boosted their review volume and consistency
• Adam’s advice for new or struggling home service owners

⏱ Timestamps

00:01 – Intro + Meet Adam from Maid Brigade
00:20 – How Adam entered the cleaning industry
01:46 – Maid Brigade’s culture & long-term employee retention
03:29 – The “heart” behind the brand
05:14 – Applying marketing experience to a local business
07:12 – Local vs national marketing differences
08:06 – Hardest challenges growing a cleaning company
10:46 – Relearning modern marketing & PPC
12:11 – Customer experience & small “wow” moments
13:57 – Keeping employees safe, respected, and loyal
17:21 – How they collected reviews before Review Harvest
18:41 – What changed after using Review Harvest
20:04 – Adam’s advice to home service business owners
20:43 – Closing

⭐️ Get More Google Reviews On Autopilot — Start Free Today: https://link.reviewharvest.com/yt 

🧲 Join our free community for 1-on-1 help getting more customers on Google: https://www.skool.com/10-minute-marketer-6759

In this episode of the Built Local Podcast, host Clay Lawrence from Review Harvest sits down with Robin Cabrini, the owner of Savory Girl Idaho, one of the Treasure Valley’s most sought-after grazing table and charcuterie catering companies.

Robin shares the story behind Savoury Girl Idaho’s rapid rise, how she transitioned from entertaining friends to running a full-scale catering company, and how she built her own commercial kitchen that now supports other local chefs and bakers. She explains what makes her grazing tables unique—from European-sourced meats and handcrafted desserts to specialty melons and warm food options that elevate the entire experience.

Viewers will learn how Robin grew her business organically through community, quality, and word-of-mouth… and how partnering with Review Harvest helped her triple her Google reviews and improve her online presence.

This episode is perfect for anyone interested in local business growth, catering, charcuterie, and the behind-the-scenes work of building a thriving service business in the Treasure Valley.

🔥 What This Episode Covers

• The key differences between a charcuterie board and a full grazing table
• How Savoury Girl Idaho scaled into a licensed commercial kitchen
• Why high-quality ingredients and presentation matter
• How Robin built a loyal customer base without relying on ads
• The importance of Google reviews for local businesses
• Advice for business owners looking to grow through delegation and community

🧀 About Savoury Girl Idaho
• Savoury Girl Idaho offers:
• Luxury grazing tables
• Custom charcuterie boards
• Handcrafted desserts
• Warm catering options
• Commissary kitchen rental for local chefs and bakers

Serving Boise, Meridian, Eagle, Kuna, and the greater Treasure Valley.

Website: https://savorygirlidaho.com/
Facebook: https://www.facebook.com/profile.php?id=100094691315542&mibextid=LQQJ4d
Instagram: https://www.instagram.com/savorygirlidaho?igsh=ZTJuZXZ4Z3hla2M1&utm_source=qr


🕒 Timestamps:
00:00 – Episode introduction
00:14 – Guest introduction: Robin from Savoury Girl Idaho
00:22 – What Savoury Girl Idaho does
01:00 – Grazing tables vs. charcuterie boards
02:15 – Unique melons, ingredients & European influence
03:30 – Presentation and guest reactions
04:35 – How Robin started catering
06:30 – Moving into and financing her own commercial kitchen
08:00 – Renting kitchen space to local chefs
09:00 – Observing guests to refine menus
11:20 – Adjusting offerings based on what people actually eat
13:00 – Cheese selection & mozzarella chat
14:00 – Building a strong local network in the Treasure Valley
15:00 – Growing organically without ads
18:00 – Word-of-mouth & quality-driven growth
19:00 – The value of Google reviews
22:45 – How Review Harvest helped triple her reviews
27:30 – Advice for struggling local business owners
28:11 – Closing thoughts & where to connect with Robin

⭐️ Get More Google Reviews On Autopilot — Start Free Today: https://link.reviewharvest.com/yt 

🧲 Join our free community for 1-on-1 help getting more customers on Google: https://www.skool.com/10-minute-marketer-6759

📈 Built Local Podcast | How Angela Grew Martini Pet Services to 200+ Google Reviews (Without the Stress) | Review Harvest

In today’s episode of the Built Local Podcast, Clay Lawrence sits down with Angela from Martini Pet Services, one of the longest-running pet waste removal business owners in the country — nearly nine years in business and recently passing 200+ Google reviews using Review Harvest.

Angela shares her journey from working 12-hour warehouse shifts to building a calm, steady, sustainable pet waste removal business that supports her lifestyle without overwhelm. Unlike the “grow at all costs” mindset many new entrepreneurs fall into, Angela proves you can build a thriving, profitable service business your way.

Whether you're a poop scooper, home service business owner, or someone considering starting your own local service company… this episode is PACKED with relatable stories and wisdom.

⭐ What You’ll Learn in This Episode
• How Angela started Martini Pet Services nearly a decade ago
• Why the pet waste removal industry exploded & what that means for local businesses
• The biggest mistakes she made early on (including forgetting to invoice clients!)
• How she maintains low turnover and a strong connection with customers
• What slow, steady, sustainable growth actually looks like
• Why she finally decided to hire and how she leads her team differently
• How she jumped from 34 Google reviews in 9 years to 200+ reviews in months
• Why a few negative reviews can help your business
• Her #1 piece of advice for new pet waste removal companies

🐾 About Martini Pet Services

Serving Scranton, Pennsylvania, Angela and her team provide trusted, reliable pet waste removal with genuine care. Their steady growth and 200+ Google reviews speak for themselves!

https://www.martinipetservices.com/
https://www.facebook.com/martinipetservices

⏱️ Episode Timestamps
00:01 — Welcome & intro to Angela from Martini Pet Services
00:26 — How Angela got started in poop scooping
01:25 — Discovering the industry before it was widely known
02:24 — Watching the poop scooping industry grow
03:32 — Getting her very first customers (Facebook, magnets, early marketing)
04:38 — Slow, steady growth over 9 years
05:33 — How many customers she’s served total
06:23 — Where her customers come from today (word of mouth, Google, referrals)
07:39 — Her biggest early mistake: forgetting to invoice
09:20 — Why she left her warehouse job & wanted more freedom
10:34 — Growing a business without the stress & pressure
11:05 — Hiring team members after 6 years solo
12:26 — Running a business without the “gray cloud” pressure
14:34 — From 34 reviews in 9 years to 200+ reviews with Review Harvest
16:30 — Handling negative reviews the right way
17:52 — Her best advice for new home service business owners
18:41 — Closing thoughts & goodbye