Built Local

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🐾 About Scoop Brothers

Scoop Brothers is a family-owned pet waste removal company based in Charlotte, North Carolina. Founded in 2018 by Daniel and his brother, the company now operates across multiple states through franchising, with hundreds of satisfied recurring customers.

👉 Learn more: https://scoopbrothers.biz/

From Shovels to Franchises: How Scoop Brothers Built a Multi-State Pooper Scooper Empire | Built Local Podcast

When most people think of starting a business, picking up dog poop isn’t the first thing that comes to mind. But for Daniel Sturgis, founder of Scoop Brothers, it was the opportunity of a lifetime.

In this episode, Clay Lawrence (Review Harvest) sits down with Daniel to unpack how a low-overhead side hustle turned into one of the fastest-growing pet waste removal franchises in the U.S. — with 700 + recurring customers and expansion into Kansas City.

Daniel shares his early mistakes, lessons on hiring, scaling through referrals, and how using Review Harvest helped grow from 100 → 400 + Google reviews, fueling nonstop customer growth.

If you run a pooper scooper business or any home service company, this is pure gold on systems, retention, and franchising.

⏱️ Timestamps

0:00 Intro – Meet Daniel from Scoop Brothers
1:00 Why Poop Scooping? How It All Started
2:00 Naming the Company and Early Days
3:00 Getting First Customers (Clip-art flyers + Facebook Groups)
4:00 Hitting 100 Recurring Customers
5:00 Social Media vs Reality in the Poop Scooping Industry
6:00 Breaking Through Growth Plateaus
7:00 Referral Programs that Actually Work
8:00 Why Discount Specials Don’t Convert
9:00 Add-On Services to Boost Revenue
10:00 Customer Retention and Quality Control
13:00 Biggest Mistake – Hiring Too Early
15:00 When to Step Out of Daily Operations
17:00 Lifestyle Balance & Mindset
18:00 Why He Decided to Franchise
20:00 Growing Google Reviews with Review Harvest
22:00 How Reviews Turn into Revenue
24:00 Advice for New Poop Scoopers
25:00 Finding “The Sauce” for Success

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About Speedy Scoops

Speedy Scoops is a family-owned pet waste removal company in Indianapolis, Indiana. From humble beginnings to a fleet of trucks, Cathy and her husband have built one of the fastest-growing scoop services in the Midwest.

👉 Learn more: https://www.speedyscoops.com/

From 7-Year-Old Side Hustle to 300+ Customers | Built Local Podcast with Speedy Scoops

What would you do if your 7-year-old started a business in your neighborhood? That’s exactly how Speedy Scoops, a pet waste removal company in Indianapolis, got its start.

In this episode of the Built Local Podcast, Clay Lawrence sits down with Cathy from Speedy Scoops to uncover how her son’s idea for some extra Lego money turned into a thriving family business with trucks, staff, and 300+ loyal customers.

But it hasn’t been easy. Cathy shares how Indiana laws forced her son out of the business, how they battled losing all their Google reviews overnight, and how partnering with Review Harvest helped them bounce back stronger than ever.

If you’re in the pet waste removal industry, home services, or just love inspiring business stories, this episode is packed with lessons on resilience, marketing, route density, and scaling.

⏱️ Timestamps

0:00 Intro – Meet Cathy from Speedy Scoops
1:00 How a 7-year-old started a poop scooping business
4:20 When the state shut them down
7:00 Turning a side hustle into a legit business
10:00 Balancing family life and growth
13:00 First CRM, automation, and scaling lessons
18:00 The day they lost ALL Google reviews
21:30 How Review Harvest helped rebuild credibility
25:00 Funny poop scooping stories (yep, naked neighbor alert!)
27:00 Goals for growth – 500+ customers in 2025
30:00 Marketing, Facebook ads, and route density
34:00 Free first scoop offer & lessons learned
37:00 Why Cathy almost quit… and why she didn’t
40:00 Her favorite part about Review Harvest

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About ResponsiBid
ResponsiBid helps home service companies quote faster, follow up flawlessly, and schedule smartly. From instant online proposals to automated follow-up sequences, ResponsiBid is the selling tool that bolts onto your CRM and helps you close more jobs at higher prices with less effort.

👉 Learn more: responsibid.com

From Window Cleaning to Game-Changing Software | Built Local Podcast

What happens when a professional mountain biker-in-training and business school grad launches a window cleaning company — and then turns it into one of the most professional operations in the world?

In this episode of the Built Local Podcast, I sit down with Kurt Kempton, founder of ResponsiBid, the sales automation platform built for home service businesses.

Kurt shares how his experience running a 5-star window care company led him to develop instant quoting, “Good-Better-Best” pricing packages, and smart follow-up tools that help home service companies close more jobs at higher prices with less effort.

If you’re a home service pro looking to level up your quoting, sales, and follow-up game, you won’t want to miss this one.

Timestamps
0:00 Intro – From mountain biking to software founder
0:52 Launching a window cleaning & pressure washing company in Phoenix
2:24 Discovering instant online quoting
3:39 The power of “Good-Better-Best” pricing packages
5:33 Turning quotes into curated customer experiences
8:33 Bundling services for higher average tickets
9:42 Beyond quoting: how ResponsiBid automates the customer journey
12:22 Scheduling smarter with CRM integrations
14:23 Using video in proposals to 4x ticket prices
15:44 Where most quotes go to die (and how to fix it)
18:07 The secret to effective follow-up (1 sentence + a question mark)
21:29 Are you “bugging” leads? How often to follow up
24:18 Why self-esteem issues sabotage pricing and sales
27:54 Charging what you’re worth & holding your value
29:00 Building a 7-day follow-up system (email, text, mailers)
33:14 Introducing multiple team members in follow-up
36:43 What to automate vs. keep personal
40:20 The #1 KPI most home service businesses ignore
44:19 Seasonality: preparing your business in the off-season
48:36 Adding new services like Christmas lights or snow removal
52:30 Advice for breaking past $1M in revenue

⭐️ Get More Google Reviews On Autopilot — Start Free Today: https://link.reviewharvest.com/yt 

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College Dropout to 100 Clients in 9 Months | Built Local Podcast

What does it take for a 22-year-old college dropout to launch a business, hit 100 clients in under a year, and keep pushing toward 500+? In this episode of the Built Local Podcast, I sit down with Max Newcombe, founder of Pooch Scoop near Philadelphia.

Max shares how he went from delivering pizzas and losing $30,000 day trading to finding a YouTube video that changed his life. Within three weeks of watching, he launched his poop scooping business—and by April, he hit 100 clients.

We break down his free initial cleanups strategy, the $3–4K per month he invested in Facebook ads, how seasonality impacts the scooping business, and why building relationships (handwritten notes, gift bags, dog toys!) is the key to retention.

We also cover how Review Harvest helped him jump from 88 to 122 Google reviews in just one month and why he believes working together with competitors grows the whole industry.

If you’re looking for inspiration, marketing tactics, or just an inside look at how a young entrepreneur is building from scratch, this episode is for you.

Timestamps
0:00 Intro – Meet Max Newcombe
0:38 College dropout to poop scooper
1:14 The YouTube video that sparked it all
2:22 From idea to first client in 3 weeks
3:58 First 9 clients through Facebook groups
5:21 From 9 clients in January → 100 clients by April
6:45 Why is scooping busiest in the winter/spring
8:33 Handling churn & retention in summer
11:55 Spending $3–4K/month on Facebook ads
12:31 Working sunup to sundown during spring rush
14:26 Why Max does initial cleanups for free
17:14 Hiring his first employee in May
19:46 Max’s dropout story & losing $30K day trading
22:19 The YouTube video that changed everything
23:37 Crazy story: the dead possum
25:24 Competitors popping up & his approach to collaboration
28:09 Why competitors actually grow the market
31:17 Ranking on Google & early review strategy
35:09 From 88 → 122 reviews with Review Harvest
36:59 Favorite part of using Review Harvest
37:48 Retention strategy: handwritten notes & dog toys
39:32 Shooting for 500+ clients next year
40:50 Advice for new service business owners
41:42 Clay recaps Max’s customer gift campaign
42:32 Closing

About Pooch Scoop
Founded in 2023, Pooch Scoop provides professional pet waste removal services near Philadelphia. Built by 22-year-old founder Max Newcombe, the company is known for reliability, personal service, and explosive growth—scaling to 100 clients in less than a year.

👉 Learn more about Pooch Scoop: https://poochscoop.com

⭐️ Get More Google Reviews On Autopilot — Start Free Today: https://link.reviewharvest.com/yt 

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About Poop Bandits
Founded in 2017 in Central Florida, Poop Bandits has grown into a leading provider of HOA pet waste management and residential dog waste removal. Known for reliability, customer service, and building strong referral-based relationships, Poop Bandits has become one of the most trusted names in the industry.

👉 Learn more about Poop Bandits: https://poopbandits.com

From Consulting Billionaires to Running Poop Bandits | Built Local Podcast

How do you go from placing butlers in billionaire households to building one of Florida’s most successful poop scooping companies? In this episode of the Built Local Podcast, I sit down with Mike Wright, owner of Poop Bandits, to talk about his journey into pet waste removal and how he scaled by going after commercial HOA contracts.

Mike shares how a taco dinner idea turned into a family business, why referrals are the backbone of HOA growth, and how relationship marketing beats Facebook ads every time. We break down his first $3,000/month contract, the pros and cons of residential vs. commercial clients, and how Poop Bandits is now one of the most reviewed scoopers in Central Florida.

If you’ve been thinking about whether to focus on HOAs or stick with residential, this episode will give you the roadmap.

Timestamps
0:00 Intro – Meet Mike Wright & Poop Bandits
0:28 How Poop Bandits started in 2017
1:21 Identity crisis → going all-in during COVID
2:03 From consulting billionaires to scooping poop
3:19 Translating people skills into HOA contracts
5:13 Landing the first $3,000/month HOA
7:13 Referrals and relationship marketing
9:29 The power of networking & helping others first
11:17 Losing and keeping large HOA accounts
13:36 Why service and trust matter most with managers
16:33 Donuts, listening, and relationship building
17:52 CAI – the secret trade association for HOA managers
19:28 Turning manager turnover into opportunity
20:19 Competing with franchises & staying competitive
21:02 Pros of HOA contracts – bigger ticket, better scheduling
23:33 Cons of HOA contracts – dumpsters, cost, slow build
25:58 Residential pros & cons – faster growth, lower averages
31:11 Why churn is way lower in commercial
34:01 The hidden costs of commercial (bags, dumpsters, trucks)
38:10 Residential clients who never call you
40:17 How Review Harvest doubled Poop Bandits’ reviews
42:12 Most reviewed scooper in Orange County, FL
43:00 Closing thoughts & how to reach Mike

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About Poo Bears
Founded in 2024, Poo Bears provides professional poop scooping and seasonal mosquito/tick spraying services in Connecticut. Backed by Rob’s 6+ years of experience in home services and his success with Junk Bear, Poo Bears is built on consistency, branding, and customer-first service.

👉 Learn more about Poo Bears: https://poobearscooping.com

👉 Learn more about Junk Bear: https://junkbear.com

From Junk Removal to Poop Scooping | Built Local Podcast

What does it take to start a second business and scale it fast? In this episode of the Built Local Podcast, I sit down with Rob Paradise, owner of Poo Bears in Connecticut and Junk Bear, a 7-figure junk removal company with over 800 Google reviews.

Rob shares how he launched Poo Bears in January with nothing but an old Tundra and extra time on his hands—and in just 7 months, he’s grown to 75 recurring poop scooping clients. He explains how recurring revenue compares to the ups and downs of junk removal, why he upsells mosquito and tick spraying, and how branding and Facebook ads became his biggest growth drivers.

We also talk about the grind behind poop scooping, what it takes to keep customers happy in home services, and the lessons Rob learned from scaling Junk Bear that he’s applying to Poo Bears.

If you’re interested in recurring service businesses, scaling strategies, or hearing the real talk about poop scooping, this episode is for you.

Timestamps
0:00 Intro – Meet Rob & Poo Bears
0:28 Why start a poop scooping business?
1:06 Recurring revenue vs. junk removal ups and downs
1:22 Growth so far: 75 scooping clients + 14 mosquito/tick clients
2:00 Upsell process & seasonal services
2:29 Differentiating Poo Bears with 6 years of experience
3:03 Treating every customer like the first
3:07 Customer acquisition – why Facebook ads win
3:41 The importance of interruption marketing
3:59 Delegating ads to the pros
4:45 Investing in brand & wrapped trucks as moving billboards
5:26 How Rob discovered the scooping industry
6:02 Keeping operations simple & scalable
7:12 First-year goals – 100 recurring clients
7:31 Hiring plans after hitting 100 clients
7:57 Hard lessons: scooping is a grind
8:43 Efficiency & avoiding missed piles
9:24 Walking in a grid pattern to prevent misses
10:09 How he used to ask for reviews manually
10:27 Switching to Review Harvest – reviews 15 → 50+
11:17 Daily habits for success in home services
11:52 Perception is reality – professionalism matters
12:32 Recipe for home service success: market, sell, serve well, communicate
13:16 Rob’s “Three Ps” – Pray, Plan, Pursue
13:26 Pricing advice – don’t undercut, keep your prices up
13:59 Closing thoughts

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About Ladybug Scoops
Founded in 2019, Ladybug Scoops provides professional pet waste removal services across Southern Oregon. With 250+ recurring weekly clients, Nicole and her team are known for their reliability, professionalism, and going above and beyond for customers—whether that means scooping poop, bringing up trash cans, or preventing disasters.

👉 Learn more about Ladybug Scoops: https://ladybugscoops.com

From Lawn Care Side Hustle to 250 Weekly Clients | Built Local Podcast

What happens when a small side service turns into a thriving business? In this episode of the Built Local Podcast, I sit down with Nicole Provolt, owner of Ladybug Scoops in Southern Oregon.

Nicole shares how her husband’s lawn care frustration with dog poop turned into a full-time company, how they went from 12 clients to over 250 recurring weekly customers, and why persistence (not shortcuts) has been the secret to their growth.

We cover everything from Facebook ads and local partnerships to wild stories in the field—including saving a baby in a runaway stroller and putting out fires for clients. Nicole also shares how Review Harvest helped her grow from 60 Google reviews to 184+, making Ladybug Scoops the no-brainer choice in her market.

If you’re in home services or just love hearing stories of small businesses built from the ground up, this episode is for you.

Timestamps
0:00 Intro – Meet Nicole & Ladybug Scoops
0:28 Why “Ladybug” is in the name
1:14 How dog poop led to a new business idea
2:20 Starting Ladybug Scoops full-time in 2019
3:24 Rolling over lawn clients into scooping clients
4:54 From a dozen clients to 250+ today
5:47 Yard signs, Craigslist, and marketing hustle
7:04 Educating people that poop scooping exists
7:55 Finding Facebook ads as a growth channel
8:34 Pandemic impact (or lack of)
9:14 Watching the industry explode in recent years
11:15 The grind of running and growing the business
12:40 Crazy stories from the field (fires & saving a baby)
13:57 Going above and beyond for customers
15:22 Facebook ads + follow-up process
16:32 Google leads & ranking #1 in new service areas
17:58 Growing reviews: 60 → 184 with Review Harvest
20:23 Favorite features & results with Review Harvest
21:23 Reviews as the competitive edge
23:00 Nicole’s future goals (hiring, growth, balance)
26:40 Advice for new service business owners
28:01 Final thoughts & closing
28:29 End

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About Ocala Pet Sitting
Ocala Pet Sitting is the only cat-only pet sitting business in Ocala, Florida. Shannon and her team have served thousands of pets and families over the last 20 years, providing reliable, certified, and insured care that pet owners can trust.

👉 Learn more about Ocala Pet Sitting: https://www.ocalapetsitting.com

👉 Learn more about the Florida Pet Services Association: https://www.floridapetservices.org

From Vet School Dreams to 20 Years in Pet Sitting | Built Local Podcast

What happens when life redirects your path? In this episode of the Built Local Podcast, I sit down with Shannon, owner of Ocala Pet Sitting in Ocala, Florida.

Shannon shares her inspiring journey from studying animal biology with hopes of becoming a veterinarian, to unexpectedly launching a professional pet sitting business nearly two decades ago. She opens up about the challenges of running a solo business, why she eventually specialized in cats only, and how building a reliable team allowed her to keep serving families through health crises and life changes.

We dive into why professionalism in pet sitting matters, what separates certified sitters from casual ones, and the wild stories that come with caring for thousands of animals. Shannon also explains how Google reviews transformed her business, helping her stay the #1 pet sitter in Ocala.

If you’re curious about pet sitting, entrepreneurship, or just love animals, this is a story you won’t want to miss.

Timestamps
0:00 Intro – Shannon’s journey from vet school dreams
1:30 Starting Ocala Pet Sitting with a one-page website
4:15 Running solo for 15 years with no days off
6:50 Why she niched down to cats only
9:20 Building a team after health challenges
12:10 What separates professionals from hobby sitters
14:00 The Thanksgiving bathtub flood horror story
16:45 Google as her #1 source of new clients
18:50 Going from 35 reviews to 78+ in 3 months
21:00 Lessons from 20 years and thousands of pets cared for
23:00 Collaboration, not competition, in the pet sitting industry
25:00 How to connect with Shannon & Ocala Pet Sitting
26:13 Closing thoughts

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From $150K to 15× Profit with Systems & Reviews | Built Local Podcast

What happens when a young entrepreneur realizes he’s no longer the best person to run his own company? In this episode of the Built Local Podcast, I sit down with Tim Jordan, owner of SG Window Tint (https://sgwindowtint.com) and co-founder of Service Catalyst (https://thecatalystcommunity.com).

Tim shares how he and his wife scaled SG Window Tint from a $150K company into a multi-location service business generating millions—by installing systems, tracking KPIs, and focusing on people. You’ll hear how he transitioned from operator to visionary, why hiring a 23-year-old integrator was the best decision he ever made, and why Google reviews are the new digital currency for service businesses.

We also dive into his experience running a 100-employee flower shop, the lessons learned about leadership and culture, and how Service Catalyst is now helping other entrepreneurs stop working 70-hour weeks and start making it to their kids’ soccer games.

If you’re in the home service industry—or just want to hear an inspiring story about growth, humility, and building systems—this episode is for you.

Timestamps

0:00 Intro – Tim’s embarrassing realization
2:15 Meet Tim Jordan & SG Window Tint
6:20 Lessons from running a 100-employee flower shop
11:05 How to decide what problem to fix first
15:40 Google reviews & GBP as local SEO currency
21:30 Tools Tim tried for reviews (and what actually worked)
26:45 Scorecards & KPIs for service businesses
31:15 Scaling SG Window Tint from $150K to multi-location
36:00 Visionary vs Integrator – hiring a 23-year-old leader
40:10 Service Catalyst & final advice
41:36 Closing

About SG Window Tint

SG Window Tint has been serving Colorado since 2008, offering commercial, residential, and automotive window tinting. Trusted by CU Boulder, Denver Broncos players, and thousands of homeowners, SG Window Tint has built its reputation on quality, systems, and customer care. Learn more at https://sgwindowtint.com

About Service Catalyst

Service Catalyst is a peer mentorship community for service business owners. Built by active entrepreneurs, it helps owners install systems, grow profitably, and reclaim their time without sacrificing family and balance. Learn more at https://thecatalystcommunity.com

⭐️ Get More Google Reviews On Autopilot — Only Pay When You Get Reviews: https://link.reviewharvest.com/yt 

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From Small Beginnings to 29 Years of Success in the Cleaning Industry | Built Local Podcast

What does it take to run a thriving home cleaning business for nearly 30 years? In this episode of the Built Local Podcast, I sit down with Robin Murphy, franchise owner of Maid Brigade in White Plains, NY, and Manchester, CT.

Robin shares how she and her husband grew their business from mailing flyers in 1996 to generating millions in revenue, all while building a culture where employees feel valued and customers feel cared for. You’ll hear the truth about the cleaning industry, how they’ve overcome hiring challenges, and why treating staff like family is the secret to customer loyalty.

We also dive into the misconceptions people have about house cleaning, the surprising impact it has on health and well-being, and how Maid Brigade has become one of the most trusted names in their communities.

If you’re in the home service industry—or just want to hear an inspiring story about leadership, culture, and longevity—this episode is for you.

Timestamps
0:00 Intro – Culture matters in business
1:20 Meet Robin Murphy & Maid Brigade
3:10 Starting in 1996 – flyers, phone books, and early growth
5:30 Challenges & learning to build processes
7:40 Customers vs. employees – which is harder?
10:00 Building a strong company culture
13:00 Taking care of staff so they take care of customers
16:00 Above-and-beyond customer stories (saving a baby, delivering meds)
19:00 Awards & recognition – Best Places to Work, Best Cleaning Company
21:00 Misconceptions about house cleaning
24:00 How Review Harvest boosted their Google reviews
27:00 Marketing strategies that drive customers
29:00 Advice for starting a cleaning business in 2025
30:30 Goals for the future & closing thoughts

About Maid Brigade
Maid Brigade has served families across New York and Connecticut for nearly three decades. With a focus on employee care, customer trust, and green cleaning practices, they’ve built a reputation as the most trusted name in local home cleaning.

👉 Learn more about Maid Brigade Westchester, NY: https://www.maidbrigade.com/ny/westchester/

👉 Learn more about Maid Brigade Manchester, CT: https://www.maidbrigade.com/ct/manchester/