Burnout Proof Leadership: Identify Shift and Leadership Skills for Midlife Women Entrepreneurs

Today we are talking about the role of empathy and leadership in patient satisfaction and clinician satisfaction.

As clinicians we are empathetic with the patients and the families we serve.

Who empathizes with clinicians?

There isn’t much known about how clinicians receive or perceive empathy from others.

We are excited to have our guests Dr. Wilma Powell Stuart and Dr. Bridget Moore share their passion for empathy in the workplace as well as how they have combined empathy and Polarity Thinking™.

These scholars have done some interesting work around looking at staff perceptions of leader empathy in relationship to patient satisfaction and clinician satisfaction.

The results of their study may cause you to pause, if you are a leader, and do some reflecting.

Join us as we discuss what leaders need to consider when it comes to empathy for their employees and how leaders can benefit from and leverage Polarity Thinking™ in their roles.

In this podcast, business leaders navigate the challenges of high-pressure jobs, tackling burnout, micromanagement, and decision fatigue while honing emotional intelligence, communication skills, and problem-solving abilities to strengthen their leadership identity. Through discussions on leadership development, stress management, conflict resolution, and time management, listeners gain insights into achieving work-life balance, overcoming the struggles of being overworked, and fostering personal growth in the ever-evolving workplace.

HAPPY NEW YEAR!!!   

We are so excited to kick off the New Year with Dr. Miguel Paniagua sharing his personal and professional story about Burnout and Clinician Well-Being & Resilience

Clinician burnout is a unique and personal journey for anyone who experiences it.

Lives are at stake!  Not just clinician’s lives but patient's lives.

We now know that poor provider wellness leads to medical errors.  

We are fortunate to have Dr. Paniagua to share his personal experience, hitting rock bottom and how it has informed his current work.

Professionally Dr. Paniagua is leading efforts at the National Board of Medical Examiners (NBME) to understand the stress of high-stake exams and the affect on student well-being, which he shares with us during the interview.

Join us for this enlightening conversation with Dr. Paniagua as we talk about the realities of clinician burnout and the system and individual factors that can support clinician well-being & resilience.

How involved are you in the decisions that impact your work environment?  If you are a leader, are you engaging the clinicians in decision-making?

Decisions are made every day in healthcare by clinicians and by leaders.  Some of those decisions can have a major impact on the culture and clinical outcomes.

Today we are discussing the Directive and Participative Decision-Making polarity in the context of healthcare leadership.

All decisions should be made to serve the mission with an intention to have a positive impact.

The reality is, it is not always easy to do!  It’s a process, a dance between the directive and participative decisions and having clear boundaries.

Join us as we talk about this critical polarity and some of the realities faced when working toward this type of decision-making.

In this podcast, business leaders navigate the challenges of high-pressure jobs, tackling burnout, micromanagement, and decision fatigue while honing emotional intelligence, communication skills, and problem-solving abilities to strengthen their leadership identity. Through discussions on leadership development, stress management, conflict resolution, and time management, listeners gain insights into achieving work-life balance, overcoming the struggles of being overworked, and fostering personal growth in the ever-evolving workplace.

When it comes to patient and clinician safety, what’s keeping you up at night?

Are the clinician’s in your organization at risk?  Is their safety being threatened?

Patient safety has been on the minds of healthcare leaders across the United States ever since the Institute of Medicine published the landmark report, To Err is Human:  Building a Safer Health System.

More recently there is increasing concern about clinician safety. 

Clinician harm is escalating.  

Are we doing enough to keep clinician safe?  Do we have the right safeguards in place?

In this episode we talk with Liz Murphy an experienced CNO from a large hospital in Western Michigan.  

Liz shares her insights and experiences around clinician safety and examples of processes, and practices for keeping clinicians safe.

Join us to learn more about the safety challenges and some innovative practices to maintain safety for both patients and clinicians.

In this podcast, business leaders navigate the challenges of high-pressure jobs, tackling burnout, micromanagement, and decision fatigue while honing emotional intelligence, communication skills, and problem-solving abilities to strengthen their leadership identity. Through discussions on leadership development, stress management, conflict resolution, and time management, listeners gain insights into achieving work-life balance, overcoming the struggles of being overworked, and fostering personal growth in the ever-evolving workplace.

No one health professional can be responsible for the delivery of quality safe care, but many have not been prepared to work in teams.

This is one of the greatest challenges faced in healthcare today.

There is a lot to learn about leveraging this tension between individual and team in today’s healthcare environments. 

Experiences vary greatly across the country from one healthcare organization or practice to another.  

What are you experiencing?  

In this episode, we interview Dr. Tony Suchman, an organizational change and transformation expert.  Tony shares with us his experiences and perspectives as a physician regarding the tension between individuals and teams in healthcare. 

He talks about the realities from a physician perspective and those things that have historically influenced the ability of physicians to work in teams.

He also encourages all of us to consider the importance of systems thinking, culture, and leadership when it comes to supporting both individuals and teams.

We discuss the various strategies like team training, service lines, and financial incentives being implemented, and how these initiatives are influencing the advancement of teamwork.

“There is no care without individuals, but at the same time there is no individual who can give care all by him or herself”.  Dr. Tony Suchman

This is the heart of the individual and team polarity.  

Join us for this very thought provoking and enlightening conversation.

In this podcast, business leaders navigate the challenges of high-pressure jobs, tackling burnout, micromanagement, and decision fatigue while honing emotional intelligence, communication skills, and problem-solving abilities to strengthen their leadership identity. Through discussions on leadership development, stress management, conflict resolution, and time management, listeners gain insights into achieving work-life balance, overcoming the struggles of being overworked, and fostering personal growth in the ever-evolving workplace.

There is no turning back now! We are in the digital age and electronic health records (EHRs) are here to stay!

What is important now is looking at the results or outcomes of the rapid implementation of the EHRs.  The lens we use to examine the outcomes can have serious implications for future strategies.

In this episode we talk with Dr. Susan McBride and Dr. Mary Tietze, two nurse informatics scholars from Texas who share our passion for health information technology and interprofessional practice.

The focus of our conversation today is the landmark, statewide study they conducted assessing the experience of nurses with the electronic health record in Texas.

This is powerful work resulted from the Health Information Technology for Economic and Clinical Health (HITECH) ACT and a key question, “What is going to happen to nursing?”

What they learned has informed strategies to improve nurse satisfaction and is influencing policy recommendations nationally.  It also revealed the existence of the technology and practice platform polarity.

Join us as we learn about the results from this landmark study and discuss the significance of using a polarity lens.

In this podcast, business leaders navigate the challenges of high-pressure jobs, tackling burnout, micromanagement, and decision fatigue while honing emotional intelligence, communication skills, and problem-solving abilities to strengthen their leadership identity. Through discussions on leadership development, stress management, conflict resolution, and time management, listeners gain insights into achieving work-life balance, overcoming the struggles of being overworked, and fostering personal growth in the ever-evolving workplace.

Are you feeling the tension between serving the mission while maintaining the margin?

It is a stressful time for leaders as they worry about delivering quality, safe care, reducing clinician burden, improving patient and family experiences and at the same time dealing with changing reimbursement models and financial constraints.

As a leader, do you feel like you don’t have enough fingers to plug the numerous holes in the dike?

The truth is, these challenges are not isolated problems. They represent polarities, interdependent pairs or tensions that are related to one larger polarity. 

We posit the Margin and Mission polarity is the overarching polarity in healthcare today and many other polarities co-exist beneath this polarity.

Join us as we discuss the interdependent relationship between margin and mission, the internal and external factors that are impacting both and some simultaneous action steps to gain or maintain positive outcomes.

In this podcast, business leaders navigate the challenges of high-pressure jobs, tackling burnout, micromanagement, and decision fatigue while honing emotional intelligence, communication skills, and problem-solving abilities to strengthen their leadership identity. Through discussions on leadership development, stress management, conflict resolution, and time management, listeners gain insights into achieving work-life balance, overcoming the struggles of being overworked, and fostering personal growth in the ever-evolving workplace.

Have you ever wondered how healthcare organizations became so hierarchical or why we struggle with hierarchical relationships in our healthcare environments?  

In today’s episode, we discuss the vertical (hierarchy) and horizontal (partnership) relationship polarity in healthcare settings with Bonnie Wesorick.  

Bonnie has over 40 years of experience in helping organizations establish partnership infrastructures that lead to the creation of healthy cultures. 

There is a long history in the evolution of the hierarchical cultures in healthcare and Bonnie sheds some light on this history in addition to helping us understand why it has persisted over time.  

“It [the hierarchical relationships] seemed appropriate, until it didn’t” said Bonnie Wesorick.

When we experience hierarchical relationships as negative or as a problem, it’s natural to want to move away from the experience and toward the opposite, more partnering relationships.  

Do you know what it means or takes to have partnering relationships? 

Organizational leaders sometimes say relationship building is the “soft” stuff, but it is the hardest work.

Ever wonder why partnering relationships are so hard to develop and maintain?  

Partnering relationships don’t just happen.  The development of partnering relationships requires an intentionally designed infrastructure.

We discuss with Bonnie the role intentionally designed infrastructures play in providing a place for connection, focus on the shared mission, and skill development and the impact they have on creating a healthy culture.

Join us for this enlightening conversation and the lessons learned across the span of more than 40 years of creating partnership infrastructures and healthy cultures.

In this podcast, business leaders navigate the challenges of high-pressure jobs, tackling burnout, micromanagement, and decision fatigue while honing emotional intelligence, communication skills, and problem-solving abilities to strengthen their leadership identity. Through discussions on leadership development, stress management, conflict resolution, and time management, listeners gain insights into achieving work-life balance, overcoming the struggles of being overworked, and fostering personal growth in the ever-evolving workplace.

Ever had the feeling that everything and nothing has changed at the same time?

That’s how we felt during this episode as we talked with Laurie Shiparski about staffing challenges and the recruitment and retention polarity.

While challenges with staffing in healthcare haven’t changed much over the past 20 years there are unique and innovative strategies that can be used to leverage the recruitment and retention polarity that lies beneath the staffing problem.

Laurie is a Principle at Edgework Institute and has done a tremendous amount of work in the healthcare field on the recruitment and retention polarity within healthcare organizations. 

Laurie is a master at leveraging polarities, and she takes a creative approach to helping organizations solve the staffing problem by leveraging the recruitment and retention polarity.  

There are big dynamics operating under staffing problems that can be strategically addressed. 

Resistance is a part of the process and Laurie recommends you name it, expect it and use it to move forward.  

Listen as Laurie shares her experiences and strategies for taking action to leverage the recruitment and retention polarity and how to learn from and leverage the wisdom in resistance.

In this podcast, business leaders navigate the challenges of high-pressure jobs, tackling burnout, micromanagement, and decision fatigue while honing emotional intelligence, communication skills, and problem-solving abilities to strengthen their leadership identity. Through discussions on leadership development, stress management, conflict resolution, and time management, listeners gain insights into achieving work-life balance, overcoming the struggles of being overworked, and fostering personal growth in the ever-evolving workplace.

In one of our previous episodes our guest, Ben Moulton said “Patients are the co-pilot in the airplane called better healthcare” 

In a person-centered approach to care hearing the person’s voice and engaging them in decision-making is critical.  

How often do we hear the patient’s story? We gather patient data but are we asking patients to tell their story, to convey their experiences, and are we listening and learning from those experiences when they are told? 

What is it costing, if we aren’t truly listening?

In today’s episode, we are fortunate to talk with Anne Chamberlin.  Ann shares her healthcare story and her experiences battling stage 4 cancer not once, but twice! 

She helps us to shine a light on the patient and clinician satisfaction polarity from the patient’s perspective.

This is an excellent opportunity to hear from the patient what really matters and what supports and inhibits a quality patient experience.

In this podcast, business leaders navigate the challenges of high-pressure jobs, tackling burnout, micromanagement, and decision fatigue while honing emotional intelligence, communication skills, and problem-solving abilities to strengthen their leadership identity. Through discussions on leadership development, stress management, conflict resolution, and time management, listeners gain insights into achieving work-life balance, overcoming the struggles of being overworked, and fostering personal growth in the ever-evolving workplace.