Hey friends, welcome back to another episode of the Business Builder series on Small Business School! This week, I’m talking all about what happens when your business starts growing fast—and things start feeling a little... stretched. If you've ever worried about how to keep up with client demand without letting quality slip, this episode is for you. Whether you're selling products or services, I’m breaking down how to scale delivery in a way that still feels solid, thoughtful, and true to what makes your business great in the first place.

Key topics covered:

• What usually breaks first when a business scales too fast—and how to fix it before it becomes a bigger issue
• Why systemizing your delivery process is essential (and how to know when it’s time)
• Easy steps to standardize your workflows using checklists, SOPs, and tools you probably already have
  The magic of client communication touchpoints—and how they build trust and reduce back-and-forth
• How to delegate with ownership, not just tasks, and why that makes all the difference as you grow

Let’s grow without the chaos. You’ve got this!

Challenge

Choose one repeatable part of your delivery process, document it step-by-step, and find one way to simplify or improve it—whether that’s automation, delegation, or clearer communication.

Mentioned in this episode: If you are running a business in Canada and you need help with all the things accounting related, but more importantly understanding the numbers I invite you to check out https://thriveaccounting.co/

Staci's Links:
Instagram. Website.

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Head over to my website https://www.stacimillard.com/ to grab your FREE copy of my Profit Playbook and receive 30 innovative ways you can add more profit to your business AND the first step towards implementing these ideas in your business!