At some point in your coaching career, you will have a client decide to quit your services. Below are a few reasons why.
The client does not have the mental or emotional fortitude to lean into the hard part of the transformation. The client may feel like it's emotionally too hard.
The client might get stuck in a particular part of your program and be too afraid or prideful to ask for help. The is more common than you think. Sometimes it's related to personal developments in their life and other times it's the subject matter that they are reviewing.
The client didn't want to participate in the first place. This is easy to avoid in the sales process... prior to their enrollment.Here are some tips to address the situation in a humane manner.
Review the client signed agreement. Ensure that the agreement that the client signed clearly states their financial obligations. Is the client obligated to continue to make payments regardless of enrollment status? If not, you'll need to add it to future agreements.
Contact the client via email to establish concern for their wellbeing and document that you did reach out. Then call them on the phone and leave a voice message. You may also text. But email and phone calls are essential.
Remind them of their financial responsibility and, if possible, offer alternative arrangements for the client to re-engage. Business is business. You eat what you kill, and if your clients don't pay you, you don't eat. You don't have a job to fall back on if the client doesn't decide to honor their responsibilities.
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