Business of Tech: Daily MSP News & IT Services Analysis

Three things to know today

• Yet another tech worker union

https://www.ciodive.com/news/tech-workers-form-new-union-on-heels-of-kickstarter-organization/594473/

• This week in SolarWinds

https://www.wsj.com/articles/suspected-russian-hack-extends-far-beyond-solarwinds-software-investigators-say-11611921601

https://www.msspalert.com/cybersecurity-news/solarwinds-patches-three-vulnerabilities/

https://www.wsj.com/articles/hackers-lurked-in-solarwinds-email-system-for-at-least-9-months-ceo-says-11612317963?mod=djemalertNEWS

https://www.toolbox.com/security/threat-reports/news/solarwinds-hackers-exploited-weak-access-policies-to-infiltrate-the-network/

https://gizmodo.com/the-solarwinds-hack-just-keeps-getting-wilder-1846193313

https://statescoop.com/no-evidence-solarwinds-hack-touched-election-systems/

https://www.cisa.gov/news/2021/01/05/joint-statement-federal-bureau-investigation-fbi-cybersecurity-and-infrastructure

https://securityboulevard.com/2021/02/more-solarwinds-news/

https://gcn.com/articles/2021/02/02/smarter-einstein.aspx

https://fortune.com/2021/01/29/solarwinds-cybersecurity-zero-trust-national-security-supply-chain-risk-vendors-clean-network/

https://www.cfr.org/blog/most-tools-failed-detect-solarwinds-malware-those-did-failed-too

AND

• Call center technologies teach us

https://www.channele2e.com/business/enterprise/customer-service-technologies-options/

Support the vendors who support the show:

👉 https://businessof.tech/sponsors/

Get exclusive access to investigative reports, vendor analysis, leadership briefings, and more.

👉 https://businessof.tech/plus

Want the show on your favorite podcast app or prefer the written versions of each story?

📲 https://www.businessof.tech/subscribe

Looking for the links from today’s stories?

Every episode script — with full source links — is posted at:

🌐 https://www.businessof.tech

Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:

💬 https://www.podmatch.com/hostdetailpreview/businessoftech

LinkedIn: https://www.linkedin.com/company/28908079

YouTube: https://youtube.com/mspradio

Bluesky: https://bsky.app/profile/businessof.tech

Instagram: https://www.instagram.com/mspradio

TikTok: https://www.tiktok.com/@businessoftech

Facebook: https://www.facebook.com/mspradionews

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Three things to know today

• Comcast changes their basic internet package

https://www.theverge.com/2021/2/2/22261402/comcast-internet-essentials-doubling-speed-uploads

https://www.theverge.com/2021/2/3/22264430/comcast-data-cap-rollout-delayed-twelve-us-states-isp-bills

https://www.vox.com/recode/2021/2/3/22262847/fcc-broadband-affordability-e-rate-comcast-rosenworcel

• More MacOS data points

https://www.bleepingcomputer.com/news/security/microsoft-defender-now-detects-macos-system-app-vulnerabilities/

https://www.zdnet.com/article/recent-root-giving-sudo-bug-also-impacts-macos/

https://www.zdnet.com/article/recent-root-giving-sudo-bug-also-impacts-macos/

https://www.ciodive.com/news/macos-enterprise-growth-IT-management-cost/594170/

AND

• Why are we so bad with zero days?

https://www.technologyreview.com/2021/02/03/1017242/google-project-zero-day-flaw-security/

https://rcpmag.com/blogs/scott-bekker/2021/02/msp-vendor-security-check.aspx

About Business of Tech: The daily MSP news and analysis podcast for managed service providers and IT services leaders. Host Dave Sobel covers AI for MSPs, MSP pricing and profitability, MSP M&A and private equity, vendor partner programs, MSP cybersecurity and liability, and MSP operations — and answers the question every story raises: Why do we care? Produced by MSP Radio.

MSP Radio is supported by our partners:

ABC Solutions · CometBackup · Firetail · HaloPSA · LogMeIn · Mailprotector · Pax8 · Rythmz · ScalePad · TimeZest · Transit AI

Supporting the IT services community through insights, analysis, and transparency.

Get exclusive access to investigative reports, vendor analysis, leadership briefings, and more.

👉 https://businessof.tech/plus

Want the show on your favorite podcast app or prefer the written versions of each story?

📲 https://www.businessof.tech/subscribe

Looking for the links from today’s stories?

Every episode script — with full source links — is posted at:

🌐 https://www.businessof.tech

Pitch your story or appear on Business of Tech: Daily MSP News & IT Services Analysis

💬 https://www.podmatch.com/hostdetailpreview/businessoftech

LinkedIn: https://www.linkedin.com/company/28908079

YouTube: https://youtube.com/mspradio

Bluesky: https://bsky.app/profile/businessof.tech

Instagram: https://www.instagram.com/mspradio

TikTok: https://www.tiktok.com/@businessoftech

Facebook: https://www.facebook.com/mspradionews

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Three things to know today

•   Comcast changes their basic internet package

https://www.theverge.com/2021/2/2/22261402/comcast-internet-essentials-doubling-speed-uploads

https://www.theverge.com/2021/2/3/22264430/comcast-data-cap-rollout-delayed-twelve-us-states-isp-bills

https://www.vox.com/recode/2021/2/3/22262847/fcc-broadband-affordability-e-rate-comcast-rosenworcel

• More MacOS data points

https://www.bleepingcomputer.com/news/security/microsoft-defender-now-detects-macos-system-app-vulnerabilities/

https://www.zdnet.com/article/recent-root-giving-sudo-bug-also-impacts-macos/

https://www.zdnet.com/article/recent-root-giving-sudo-bug-also-impacts-macos/

https://www.ciodive.com/news/macos-enterprise-growth-IT-management-cost/594170/

AND

• Why are we so bad with zero days?

https://www.technologyreview.com/2021/02/03/1017242/google-project-zero-day-flaw-security/

https://rcpmag.com/blogs/scott-bekker/2021/02/msp-vendor-security-check.aspx

Three things to know today

• JLL gets smart about the office

https://www.protocol.com/newsletters/protocol-enterprise/race-office-software?rebelltitem=1#rebelltitem1

• Google ends Stadia Game studios

https://www.businessinsider.com/google-abandons-video-game-development-stadia-2021-2

AND

• Lessons about social media bias

https://www.theverge.com/2021/2/1/22260269/anti-conservative-bias-social-media-no-evidence-nyu-research

About Business of Tech: The daily MSP news and analysis podcast for managed service providers and IT services leaders. Host Dave Sobel covers AI for MSPs, MSP pricing and profitability, MSP M&A and private equity, vendor partner programs, MSP cybersecurity and liability, and MSP operations — and answers the question every story raises: Why do we care? Produced by MSP Radio.

MSP Radio is supported by our partners:

ABC Solutions · CometBackup · Firetail · HaloPSA · LogMeIn · Mailprotector · Pax8 · Rythmz · ScalePad · TimeZest · Transit AI

Supporting the IT services community through insights, analysis, and transparency.

Get exclusive access to investigative reports, vendor analysis, leadership briefings, and more.

👉 https://businessof.tech/plus

Want the show on your favorite podcast app or prefer the written versions of each story?

📲 https://www.businessof.tech/subscribe

Looking for the links from today’s stories?

Every episode script — with full source links — is posted at:

🌐 https://www.businessof.tech

Pitch your story or appear on Business of Tech: Daily MSP News & IT Services Analysis

💬 https://www.podmatch.com/hostdetailpreview/businessoftech

LinkedIn: https://www.linkedin.com/company/28908079

YouTube: https://youtube.com/mspradio

Bluesky: https://bsky.app/profile/businessof.tech

Instagram: https://www.instagram.com/mspradio

TikTok: https://www.tiktok.com/@businessoftech

Facebook: https://www.facebook.com/mspradionews

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Three things to know today

• JLL gets smart about the office

https://www.protocol.com/newsletters/protocol-enterprise/race-office-software?rebelltitem=1#rebelltitem1

• Google ends Stadia Game studios

https://www.businessinsider.com/google-abandons-video-game-development-stadia-2021-2

AND

• Lessons about social media bias

https://www.theverge.com/2021/2/1/22260269/anti-conservative-bias-social-media-no-evidence-nyu-research

Support the vendors who support the show:

👉 https://businessof.tech/sponsors/

Get exclusive access to investigative reports, vendor analysis, leadership briefings, and more.

👉 https://businessof.tech/plus

Want the show on your favorite podcast app or prefer the written versions of each story?

📲 https://www.businessof.tech/subscribe

Looking for the links from today’s stories?

Every episode script — with full source links — is posted at:

🌐 https://www.businessof.tech

Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:

💬 https://www.podmatch.com/hostdetailpreview/businessoftech

LinkedIn: https://www.linkedin.com/company/28908079

YouTube: https://youtube.com/mspradio

Bluesky: https://bsky.app/profile/businessof.tech

Instagram: https://www.instagram.com/mspradio

TikTok: https://www.tiktok.com/@businessoftech

Facebook: https://www.facebook.com/mspradionews

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Two things to know today

• The Pulse of the Managed Services Provider 2021 Report

https://www.acronis.com/en-us/resource-center/resource/560/

https://blog.smallbizthoughts.com/2021/02/acronis-reports-on-pulse-of-industry.html

AND

• ConnectWise Buys Service Leadership

https://www.channele2e.com/channel-partners/msps/connectwise-acquires-service-leadership-for-msp-tsp-benchmarking/

https://www.channelpronetwork.com/news/connectwise-buys-managed-services-consultancy-service-leadership

About Business of Tech: The daily MSP news and analysis podcast for managed service providers and IT services leaders. Host Dave Sobel covers AI for MSPs, MSP pricing and profitability, MSP M&A and private equity, vendor partner programs, MSP cybersecurity and liability, and MSP operations — and answers the question every story raises: Why do we care? Produced by MSP Radio.

MSP Radio is supported by our partners:

ABC Solutions · CometBackup · Firetail · HaloPSA · LogMeIn · Mailprotector · Pax8 · Rythmz · ScalePad · TimeZest · Transit AI

Supporting the IT services community through insights, analysis, and transparency.

Get exclusive access to investigative reports, vendor analysis, leadership briefings, and more.

👉 https://businessof.tech/plus

Want the show on your favorite podcast app or prefer the written versions of each story?

📲 https://www.businessof.tech/subscribe

Looking for the links from today’s stories?

Every episode script — with full source links — is posted at:

🌐 https://www.businessof.tech

Pitch your story or appear on Business of Tech: Daily MSP News & IT Services Analysis

💬 https://www.podmatch.com/hostdetailpreview/businessoftech

LinkedIn: https://www.linkedin.com/company/28908079

YouTube: https://youtube.com/mspradio

Bluesky: https://bsky.app/profile/businessof.tech

Instagram: https://www.instagram.com/mspradio

TikTok: https://www.tiktok.com/@businessoftech

Facebook: https://www.facebook.com/mspradionews

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Two things to know today

•   The Pulse of the Managed Services Provider 2021 Report

 https://www.acronis.com/en-us/resource-center/resource/560/

https://blog.smallbizthoughts.com/2021/02/acronis-reports-on-pulse-of-industry.html

AND

• ConnectWise Buys Service Leadership

https://www.channele2e.com/channel-partners/msps/connectwise-acquires-service-leadership-for-msp-tsp-benchmarking/

https://www.channelpronetwork.com/news/connectwise-buys-managed-services-consultancy-service-leadership

Three things to know today

• The SolarWinds hack.. isn’t the SolarWinds hack

https://apple.news/Ah1knrfThSnOn07oM07hzFA

https://blog.malwarebytes.com/malwarebytes-news/2021/01/malwarebytes-targeted-by-nation-state-actor-implicated-in-solarwinds-breach-evidence-suggests-abuse-of-privileged-access-to-microsoft-office-365-and-azure-environments/

• Broadband changes on the horizon

https://www.geekwire.com/2021/world-remote-everything-washington-state-sees-new-push-public-broadband-networks/

https://www.buzzfeednews.com/article/carolineodonovan/teenagers-take-on-comcast-internet-essentials

https://www.bloomberg.com/news/articles/2021-01-30/computer-shy-elderly-are-shouldered-aside-in-vaccination-race

https://www.axios.com/covid-vaccine-senior-citizens-8d74583d-bdca-41a1-8e04-e24b282a6d12.html

AND

• Tech unions growing pains

https://www.theverge.com/2021/1/30/22256577/alphabet-workers-union-turmoil-global-alliance-announcement-google-cwa

About Business of Tech: The daily MSP news and analysis podcast for managed service providers and IT services leaders. Host Dave Sobel covers AI for MSPs, MSP pricing and profitability, MSP M&A and private equity, vendor partner programs, MSP cybersecurity and liability, and MSP operations — and answers the question every story raises: Why do we care? Produced by MSP Radio.

MSP Radio is supported by our partners:

ABC Solutions · CometBackup · Firetail · HaloPSA · LogMeIn · Mailprotector · Pax8 · Rythmz · ScalePad · TimeZest · Transit AI

Supporting the IT services community through insights, analysis, and transparency.

Get exclusive access to investigative reports, vendor analysis, leadership briefings, and more.

👉 https://businessof.tech/plus

Want the show on your favorite podcast app or prefer the written versions of each story?

📲 https://www.businessof.tech/subscribe

Looking for the links from today’s stories?

Every episode script — with full source links — is posted at:

🌐 https://www.businessof.tech

Pitch your story or appear on Business of Tech: Daily MSP News & IT Services Analysis

💬 https://www.podmatch.com/hostdetailpreview/businessoftech

LinkedIn: https://www.linkedin.com/company/28908079

YouTube: https://youtube.com/mspradio

Bluesky: https://bsky.app/profile/businessof.tech

Instagram: https://www.instagram.com/mspradio

TikTok: https://www.tiktok.com/@businessoftech

Facebook: https://www.facebook.com/mspradionews

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Three things to know today

•   The SolarWinds hack.. isn’t the SolarWinds hack

https://apple.news/Ah1knrfThSnOn07oM07hzFA

https://blog.malwarebytes.com/malwarebytes-news/2021/01/malwarebytes-targeted-by-nation-state-actor-implicated-in-solarwinds-breach-evidence-suggests-abuse-of-privileged-access-to-microsoft-office-365-and-azure-environments/

• Broadband changes on the horizon

https://www.geekwire.com/2021/world-remote-everything-washington-state-sees-new-push-public-broadband-networks/

https://www.buzzfeednews.com/article/carolineodonovan/teenagers-take-on-comcast-internet-essentials

https://www.bloomberg.com/news/articles/2021-01-30/computer-shy-elderly-are-shouldered-aside-in-vaccination-race

https://www.axios.com/covid-vaccine-senior-citizens-8d74583d-bdca-41a1-8e04-e24b282a6d12.html

AND

• Tech unions growing pains

https://www.theverge.com/2021/1/30/22256577/alphabet-workers-union-turmoil-global-alliance-announcement-google-cwa

This is a preview of our new YouTube Show, "What I Tell Investors".

In this series, Dave Sobel, host of The Business of Tech and long time IT services expert, analyzes markets, sectors, and companies. Each episode dives in, with the perspective of trying to understand the market and why it matters.

Taken from the perspective of what investors ask when they are looking to understand each, get those insights and perspectives without the expensive consulting calls!

In this sample, the Remote Monitoring and Management Tool space is explored. This tool is used by Managed Services providers to deliver their solutions.

The full episode is right here: https://youtu.be/jkx_E9WWUaQ

Check out the show on YouTube, at https://youtube.com/mspradio/

About Business of Tech: The daily MSP news and analysis podcast for managed service providers and IT services leaders. Host Dave Sobel covers AI for MSPs, MSP pricing and profitability, MSP M&A and private equity, vendor partner programs, MSP cybersecurity and liability, and MSP operations — and answers the question every story raises: Why do we care? Produced by MSP Radio.

MSP Radio is supported by our partners:

ABC Solutions · CometBackup · Firetail · HaloPSA · LogMeIn · Mailprotector · Pax8 · Rythmz · ScalePad · TimeZest · Transit AI

Supporting the IT services community through insights, analysis, and transparency.

Get exclusive access to investigative reports, vendor analysis, leadership briefings, and more.

👉 https://businessof.tech/plus

Want the show on your favorite podcast app or prefer the written versions of each story?

📲 https://www.businessof.tech/subscribe

Looking for the links from today’s stories?

Every episode script — with full source links — is posted at:

🌐 https://www.businessof.tech

Pitch your story or appear on Business of Tech: Daily MSP News & IT Services Analysis

💬 https://www.podmatch.com/hostdetailpreview/businessoftech

LinkedIn: https://www.linkedin.com/company/28908079

YouTube: https://youtube.com/mspradio

Bluesky: https://bsky.app/profile/businessof.tech

Instagram: https://www.instagram.com/mspradio

TikTok: https://www.tiktok.com/@businessoftech

Facebook: https://www.facebook.com/mspradionews

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.