Business of Tech: Daily MSP News & IT Services Analysis

Four things to know today

• Louisiana calls in the national guard

https://www.reuters.com/article/us-usa-election-cyber-louisiana-exclusiv-idUSKBN27823F

• Founder-led performance

https://uk.reuters.com/article/us-global-companies-founders/founder-led-firms-outpacing-ceo-led-ones-in-market-recovery-idUKKBN2741T0

• Kaseya’s MSP market data

https://www.kaseya.com/resource/2020-msp-benchmark-survey/

AND

• Possible HPE Layoffs

https://www.crn.com/news/cloud/hpe-lays-off-hundreds-in-north-america-doubles-down-on-partner-first-model?itc=refresh

https://techaisle.com/blog/430-hpe-is-serious-about-addressing-technology-needs-of-smbs

About Business of Tech: The daily MSP news and analysis podcast for managed service providers and IT services leaders. Host Dave Sobel covers AI for MSPs, MSP pricing and profitability, MSP M&A and private equity, vendor partner programs, MSP cybersecurity and liability, and MSP operations — and answers the question every story raises: Why do we care? Produced by MSP Radio.

MSP Radio is supported by our partners:

ABC Solutions · CometBackup · Firetail · Guardz · HaloPSA · LogMeIn · Mailprotector · Pax8 · Rythmz · ScalePad · TimeZest · Transit AI

Supporting the IT services community through insights, analysis, and transparency.

Get exclusive access to investigative reports, vendor analysis, leadership briefings, and more.

👉 https://businessof.tech/plus

Want the show on your favorite podcast app or prefer the written versions of each story?

📲 https://www.businessof.tech/subscribe

Looking for the links from today’s stories?

Every episode script — with full source links — is posted at:

🌐 https://www.businessof.tech

Pitch your story or appear on Business of Tech: Daily MSP News & IT Services Analysis

💬 https://www.podmatch.com/hostdetailpreview/businessoftech

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Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Four things to know today

• Louisiana calls in the national guard

https://www.reuters.com/article/us-usa-election-cyber-louisiana-exclusiv-idUSKBN27823F

• Founder-led performance

https://uk.reuters.com/article/us-global-companies-founders/founder-led-firms-outpacing-ceo-led-ones-in-market-recovery-idUKKBN2741T0

• Kaseya’s MSP market data

https://www.kaseya.com/resource/2020-msp-benchmark-survey/

AND

• Possible HPE Layoffs

https://www.crn.com/news/cloud/hpe-lays-off-hundreds-in-north-america-doubles-down-on-partner-first-model?itc=refresh

https://techaisle.com/blog/430-hpe-is-serious-about-addressing-technology-needs-of-smbs

Support the vendors who support the show:

👉 https://businessof.tech/sponsors/

Get exclusive access to investigative reports, vendor analysis, leadership briefings, and more.

👉 https://businessof.tech/plus

Want the show on your favorite podcast app or prefer the written versions of each story?

📲 https://www.businessof.tech/subscribe

Looking for the links from today’s stories?

Every episode script — with full source links — is posted at:

🌐 https://www.businessof.tech

Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:

💬 https://www.podmatch.com/hostdetailpreview/businessoftech

LinkedIn: https://www.linkedin.com/company/28908079

YouTube: https://youtube.com/mspradio

Bluesky: https://bsky.app/profile/businessof.tech

Instagram: https://www.instagram.com/mspradio

TikTok: https://www.tiktok.com/@businessoftech

Facebook: https://www.facebook.com/mspradionews

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

This came from a discussion with a consulting organization about "advice for immature MSPs".

And I just could not resist.

When all the messaging is "the opportunity is so big", we don't often address how HARD the technology business is, and that the business model of the software vendors is different from the provider one.

And thus when I boiled it down, "Don't Start an MSP" became my advice.

Looking forward to the discussion.

About Business of Tech: The daily MSP news and analysis podcast for managed service providers and IT services leaders. Host Dave Sobel covers AI for MSPs, MSP pricing and profitability, MSP M&A and private equity, vendor partner programs, MSP cybersecurity and liability, and MSP operations — and answers the question every story raises: Why do we care? Produced by MSP Radio.

MSP Radio is supported by our partners:

ABC Solutions · CometBackup · Firetail · Guardz · HaloPSA · LogMeIn · Mailprotector · Pax8 · Rythmz · ScalePad · TimeZest · Transit AI

Supporting the IT services community through insights, analysis, and transparency.

Get exclusive access to investigative reports, vendor analysis, leadership briefings, and more.

👉 https://businessof.tech/plus

Want the show on your favorite podcast app or prefer the written versions of each story?

📲 https://www.businessof.tech/subscribe

Looking for the links from today’s stories?

Every episode script — with full source links — is posted at:

🌐 https://www.businessof.tech

Pitch your story or appear on Business of Tech: Daily MSP News & IT Services Analysis

💬 https://www.podmatch.com/hostdetailpreview/businessoftech

LinkedIn: https://www.linkedin.com/company/28908079

YouTube: https://youtube.com/mspradio

Bluesky: https://bsky.app/profile/businessof.tech

Instagram: https://www.instagram.com/mspradio

TikTok: https://www.tiktok.com/@businessoftech

Facebook: https://www.facebook.com/mspradionews

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

This came from a discussion with a consulting organization about "advice for immature MSPs".

And I just could not resist.

When all the messaging is "the opportunity is so big", we don't often address how HARD the technology business is, and that the business model of the software vendors is different from the provider one.

And thus when I boiled it down, "Don't Start an MSP" became my advice.

Looking forward to the discussion.

Three things to know today

• What does edge computing … look like?

https://smartermsp.com/survey-unveils-edge-computing-opportunity-for-msps/

• Law enforcement has far more access than we thought

https://www.nytimes.com/2020/10/21/technology/iphone-encryption-police.html

AND

• Teams and salesforce

https://rcpmag.com/articles/2020/10/22/microsoft-teams-salesforce-crm-integration.aspx

About Business of Tech: The daily MSP news and analysis podcast for managed service providers and IT services leaders. Host Dave Sobel covers AI for MSPs, MSP pricing and profitability, MSP M&A and private equity, vendor partner programs, MSP cybersecurity and liability, and MSP operations — and answers the question every story raises: Why do we care? Produced by MSP Radio.

MSP Radio is supported by our partners:

ABC Solutions · CometBackup · Firetail · Guardz · HaloPSA · LogMeIn · Mailprotector · Pax8 · Rythmz · ScalePad · TimeZest · Transit AI

Supporting the IT services community through insights, analysis, and transparency.

Get exclusive access to investigative reports, vendor analysis, leadership briefings, and more.

👉 https://businessof.tech/plus

Want the show on your favorite podcast app or prefer the written versions of each story?

📲 https://www.businessof.tech/subscribe

Looking for the links from today’s stories?

Every episode script — with full source links — is posted at:

🌐 https://www.businessof.tech

Pitch your story or appear on Business of Tech: Daily MSP News & IT Services Analysis

💬 https://www.podmatch.com/hostdetailpreview/businessoftech

LinkedIn: https://www.linkedin.com/company/28908079

YouTube: https://youtube.com/mspradio

Bluesky: https://bsky.app/profile/businessof.tech

Instagram: https://www.instagram.com/mspradio

TikTok: https://www.tiktok.com/@businessoftech

Facebook: https://www.facebook.com/mspradionews

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Three things to know today

• What does edge computing … look like?

https://smartermsp.com/survey-unveils-edge-computing-opportunity-for-msps/

• Law enforcement has far more access than we thought

https://www.nytimes.com/2020/10/21/technology/iphone-encryption-police.html

AND

• Teams and salesforce

https://rcpmag.com/articles/2020/10/22/microsoft-teams-salesforce-crm-integration.aspx

Support the vendors who support the show:

👉 https://businessof.tech/sponsors/

Get exclusive access to investigative reports, vendor analysis, leadership briefings, and more.

👉 https://businessof.tech/plus

Want the show on your favorite podcast app or prefer the written versions of each story?

📲 https://www.businessof.tech/subscribe

Looking for the links from today’s stories?

Every episode script — with full source links — is posted at:

🌐 https://www.businessof.tech

Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:

💬 https://www.podmatch.com/hostdetailpreview/businessoftech

LinkedIn: https://www.linkedin.com/company/28908079

YouTube: https://youtube.com/mspradio

Bluesky: https://bsky.app/profile/businessof.tech

Instagram: https://www.instagram.com/mspradio

TikTok: https://www.tiktok.com/@businessoftech

Facebook: https://www.facebook.com/mspradionews

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Three things to know today

• Work from home stress – new data

https://www.geekwire.com/2020/hours-burned-survey-finds-remote-tech-workforce-feeling-strain-working-home/

• Progress report on diversity at Microsoft

https://www.bloomberg.com/news/articles/2020-10-21/microsoft-shows-minimal-increases-in-ranks-of-black-latino-employees

AND

• New options in financial tech

https://www.theverge.com/2020/10/21/21527288/paypal-cryptocurrency-support-buy-sell-venmo-bitcoin

https://www.cnbc.com/2020/10/21/jpmorgan-takes-on-square-and-paypal-with-smartphone-card-reader-faster-deposits-for-merchants.html

About Business of Tech: The daily MSP news and analysis podcast for managed service providers and IT services leaders. Host Dave Sobel covers AI for MSPs, MSP pricing and profitability, MSP M&A and private equity, vendor partner programs, MSP cybersecurity and liability, and MSP operations — and answers the question every story raises: Why do we care? Produced by MSP Radio.

MSP Radio is supported by our partners:

ABC Solutions · CometBackup · Firetail · Guardz · HaloPSA · LogMeIn · Mailprotector · Pax8 · Rythmz · ScalePad · TimeZest · Transit AI

Supporting the IT services community through insights, analysis, and transparency.

Get exclusive access to investigative reports, vendor analysis, leadership briefings, and more.

👉 https://businessof.tech/plus

Want the show on your favorite podcast app or prefer the written versions of each story?

📲 https://www.businessof.tech/subscribe

Looking for the links from today’s stories?

Every episode script — with full source links — is posted at:

🌐 https://www.businessof.tech

Pitch your story or appear on Business of Tech: Daily MSP News & IT Services Analysis

💬 https://www.podmatch.com/hostdetailpreview/businessoftech

LinkedIn: https://www.linkedin.com/company/28908079

YouTube: https://youtube.com/mspradio

Bluesky: https://bsky.app/profile/businessof.tech

Instagram: https://www.instagram.com/mspradio

TikTok: https://www.tiktok.com/@businessoftech

Facebook: https://www.facebook.com/mspradionews

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Three things to know today

•   Work from home stress – new data

https://www.geekwire.com/2020/hours-burned-survey-finds-remote-tech-workforce-feeling-strain-working-home/

• Progress report on diversity at Microsoft

https://www.bloomberg.com/news/articles/2020-10-21/microsoft-shows-minimal-increases-in-ranks-of-black-latino-employees

AND

• New options in financial tech

https://www.theverge.com/2020/10/21/21527288/paypal-cryptocurrency-support-buy-sell-venmo-bitcoin

https://www.cnbc.com/2020/10/21/jpmorgan-takes-on-square-and-paypal-with-smartphone-card-reader-faster-deposits-for-merchants.html

Three things to know today

• Gartner’s strategic tech trends for 2021

https://www.ciodive.com/news/gartner-tech-trends-2020/587311/

https://channellife.co.nz/story/gartner-reveals-the-top-strategic-tech-trends-for-2021

• Facebook makes a leap on translations

https://www.zdnet.com/article/facebook-ai-open-sources-multilingual-machine-translation-model/

https://www.engadget.com/facebooks-ai-can-translate-languages-directly-into-one-another-150029679.html

AND

• Security may be worse than we think for SMBs

https://www.channelfutures.com/mssp-insider/smb-cybersecurity-still-lacking-due-to-misperception-about-attacks

https://rcpmag.com/articles/2020/10/19/phishing-attacks-impersonate-microsoft.aspx

About Business of Tech: The daily MSP news and analysis podcast for managed service providers and IT services leaders. Host Dave Sobel covers AI for MSPs, MSP pricing and profitability, MSP M&A and private equity, vendor partner programs, MSP cybersecurity and liability, and MSP operations — and answers the question every story raises: Why do we care? Produced by MSP Radio.

MSP Radio is supported by our partners:

ABC Solutions · CometBackup · Firetail · Guardz · HaloPSA · LogMeIn · Mailprotector · Pax8 · Rythmz · ScalePad · TimeZest · Transit AI

Supporting the IT services community through insights, analysis, and transparency.

Get exclusive access to investigative reports, vendor analysis, leadership briefings, and more.

👉 https://businessof.tech/plus

Want the show on your favorite podcast app or prefer the written versions of each story?

📲 https://www.businessof.tech/subscribe

Looking for the links from today’s stories?

Every episode script — with full source links — is posted at:

🌐 https://www.businessof.tech

Pitch your story or appear on Business of Tech: Daily MSP News & IT Services Analysis

💬 https://www.podmatch.com/hostdetailpreview/businessoftech

LinkedIn: https://www.linkedin.com/company/28908079

YouTube: https://youtube.com/mspradio

Bluesky: https://bsky.app/profile/businessof.tech

Instagram: https://www.instagram.com/mspradio

TikTok: https://www.tiktok.com/@businessoftech

Facebook: https://www.facebook.com/mspradionews

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Three things to know today

•   Gartner’s strategic tech trends for 2021

https://www.ciodive.com/news/gartner-tech-trends-2020/587311/

https://channellife.co.nz/story/gartner-reveals-the-top-strategic-tech-trends-for-2021

• Facebook makes a leap on translations

https://www.zdnet.com/article/facebook-ai-open-sources-multilingual-machine-translation-model/

https://www.engadget.com/facebooks-ai-can-translate-languages-directly-into-one-another-150029679.html

AND

• Security may be worse than we think for SMBs

https://www.channelfutures.com/mssp-insider/smb-cybersecurity-still-lacking-due-to-misperception-about-attacks

https://rcpmag.com/articles/2020/10/19/phishing-attacks-impersonate-microsoft.aspx